Rapids Honda

Tech stripped drain plug and now oil is leaking. Brought it back and advisor claimed it was normal wear and tear and wanted $500 to replace oil pan. Came in for a simple oil change and left with a leaking c it back and advisor claimed it was normal wear and tear and wanted $500 to replace oil pan. Came in for a simple oil change and left with a leaking car. Dealership won’t own up to their mistakes. This is the best place to go if you want to take your working car in and add a oil leak feature! Integrity lost! More

This is a great location if you are coming from north of the metro area. There is a comfortable waiting area. Fast and friendly service. Good communication. This is my preferred Honda service location. the metro area. There is a comfortable waiting area. Fast and friendly service. Good communication. This is my preferred Honda service location. More

Great service experience. Chad made sure that this experience was far better than the previous experience. He courtesy and attention to detail was very important to me as a customer. experience was far better than the previous experience. He courtesy and attention to detail was very important to me as a customer. More

Wade was showed us a range of cars within my price range. Once I picked out my Honda H-RV, he explained all the steps. I was pleased to have my car washed before I drove it off the lot. Sabrina in Finance w Once I picked out my Honda H-RV, he explained all the steps. I was pleased to have my car washed before I drove it off the lot. Sabrina in Finance was also outstanding. I have been driving the car for a couple of days, and Wade called today to check on how things were going. He is always willing to answer questions. More

Always had great experience at every visit, We brought our vehicle in for routine service; Lucas Smith was very helpful with checking us in and make sure everything was satisfied with the work done. Servi our vehicle in for routine service; Lucas Smith was very helpful with checking us in and make sure everything was satisfied with the work done. Services is always great- thank you! More

Adam was great! He was very patient and helpful. He answered all of my questions and made me feel like I wasn't just another sale. answered all of my questions and made me feel like I wasn't just another sale. More

Experience started off great, but went downhill. Likely wouldn’t buy from again after this vehicle. Some specific folks were great and because I found the vehicle I wanted. wouldn’t buy from again after this vehicle. Some specific folks were great and because I found the vehicle I wanted. More

2nd time I brought my car in for a simple oil change with an appointment. Not only did it take longer than an hour, but the plug was stripped in the process and I was charged to fix it. Not happy. On the an appointment. Not only did it take longer than an hour, but the plug was stripped in the process and I was charged to fix it. Not happy. On the flip side, they provided me a rental car while they waited for the part to be delivered and installed. So 2 stars for always having a smile on their faces, but think the dealership should have owned up to the stripped plug and taken care of it. Especially since the last 2 oil changes have been at this dealership. More

I wish they would have taken care of the problem with my engine light that came on after servicing the timing belt. The light disappeared before I got back to the dealership and they said that there is noth engine light that came on after servicing the timing belt. The light disappeared before I got back to the dealership and they said that there is nothing they could do if the light is not on anymore. More

Needed a tire fixed and it lined up with a few recalls that were also able to be taken care of without needing additional appointments! that were also able to be taken care of without needing additional appointments! More