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Rapids Honda

Coon Rapids, MN

3.8
2,678 Reviews

1950 Gateway Dr NW

Coon Rapids, MN

55448

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Showing 2,678 reviews

September 03, 2020

This is a great location if you are coming from north of the metro area. There is a comfortable waiting area. Fast and friendly service. Good communication. This is my preferred Honda service location. More

by Darren
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas Smith
Sep 04, 2020 -

Rapids Honda responded

Darren, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Lucas met your expectations. Thank you again for choosing Rapids Honda, we look forward to having you as one of our valued customers for many more years to come! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

September 03, 2020

Great service experience. Chad made sure that this experience was far better than the previous experience. He courtesy and attention to detail was very important to me as a customer. More

by bowersox
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Zastrow
Sep 04, 2020 -

Rapids Honda responded

Hi, Thank you! We appreciate your business! Please reach out to Chad or our team with any questions or future vehicle needs. Thank you for choosing Honda. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

September 02, 2020

Wade was showed us a range of cars within my price range. Once I picked out my Honda H-RV, he explained all the steps. I was pleased to have my car washed before I drove it off the lot. Sabrina in Finance w More

by Akosua
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Yangwel, Wade Gilbertson
Sep 03, 2020 -

Rapids Honda responded

Thank you so much for choosing Rapids Honda, we’re thrilled to hear that Wade and Sabrina provided such an excellent experience. Congrats on your new HR-V, and please let us know if we can be of any more assistance! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

September 02, 2020

Always had great experience at every visit, We brought our vehicle in for routine service; Lucas Smith was very helpful with checking us in and make sure everything was satisfied with the work done. Servi More

by woody.vann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas Smith, Roger Thomas, Maddie Campbell, Chad Zastrow, Moua Xiong
Sep 03, 2020 -

Rapids Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

September 02, 2020

Adam was great! He was very patient and helpful. He answered all of my questions and made me feel like I wasn't just another sale. More

by tkkoecher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Young, Nick Mcdonald, Adam Johnson
Sep 03, 2020 -

Rapids Honda responded

Thank you, it's great to hear that Adam was able to help and provide such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rapids Honda! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

September 02, 2020

Experience started off great, but went downhill. Likely wouldn’t buy from again after this vehicle. Some specific folks were great and because I found the vehicle I wanted. More

by nicholas.snider
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Katie Young, Kevin Kue, Adam Johnson, Andrew Nelson, Amy Tovar, John Cook
Sep 19, 2020 -

Rapids Honda responded

Hello Nicholas, Thank you for your feedback. We are sorry to hear that you didn’t have a fully satisfying experience and would like to learn more. Please reach out to us directly if you would be willing to share some more detail. Thank you! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

September 02, 2020

2nd time I brought my car in for a simple oil change with an appointment. Not only did it take longer than an hour, but the plug was stripped in the process and I was charged to fix it. Not happy. On the More

by R T
Recommend Dealer
No
Employees Worked With
Shawn Richter
Sep 20, 2020 -

Rapids Honda responded

We are very sorry to hear of your experience. If you would be willing to share some more detail, or if there is anything we can do to turn this around for you, please reach out to us directly. Lance Spah Service Director (952) 207-7800 lspah@rapidshonda.com

September 01, 2020

I wish they would have taken care of the problem with my engine light that came on after servicing the timing belt. The light disappeared before I got back to the dealership and they said that there is noth More

by jzschultz7485
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sarina, Ryan Sangren, Shawn Richter
Sep 18, 2020 -

Rapids Honda responded

Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. Lance Spah Service Director (952) 207-7800 lspah@rapidshonda.com

September 01, 2020

Needed a tire fixed and it lined up with a few recalls that were also able to be taken care of without needing additional appointments! More

by ScaliaFamily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Stegeman
Sep 02, 2020 -

Rapids Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

September 01, 2020

Great Job by the staff!!!! Fun environment and atmosphere. Shawn was amazing and the work done by the mechanic was top notch, will definitely be bringing my car back! More

by tatgejoshua
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Richter
Sep 02, 2020 -

Rapids Honda responded

It's fantastic to hear that Shawn provided you with great customer service while assisting you. We truly appreciate the opportunity to do business with you. Thanks for choosing Rapids Honda! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

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