Rapids Honda

This was by far one of the worst experiences I have ever had at dealership. Poor communication and played games with me and my family. Over all I knew what price I wanted on a vehicle and they eventual had at dealership. Poor communication and played games with me and my family. Over all I knew what price I wanted on a vehicle and they eventually gave it to me after 5 hours of being in the dealership and threating to leave. The sales person was telling me the lifetime warranty had a $0 deductible and didn't find out until the final paperwork that it was $250 deductible. We had to wait over an hour for the finance person to get to us. Once they were ready our sales person never even told us they were ready. We had to go in the office and ask since we had no idea where our sales person went. I made this clear to our sales person that we would be using the Honda Finance since it was a great rate. This was told to him several times. Once we sat down with the finance person for the paperwork they ask for our payment as if we were paying cash. We then had to tell her we were not paying cash and we would be financing which now required more paperwork which was not ready for us to fill out (more time). Also one of the options that I was told that was already on my vehicle was window tint (UV protection). About a day later I received a phone call saying that I need to schedule an appointment to get the window tint done on my new vehicle. I explained that I was told it was already done. They had to look into and called back saying it was completed already. I believe the communication at this deanship is lacking and need to be more knowledgeable. Over all I love my vehicle but wish I would have taken my business to a different Honda dealership. We have owned our vehicle for a little less then a month now and when I went to fill out the Honda survey it said it was expired. NO HAPPY ABOUT THAT. I will be taking my business else were next time. More

I’m unsure if they put anything on my car because I cannot tell!?? It’s invisible so, I just hope that they did put the “diamond” finish on and that I won’t have or get any rust issues! cannot tell!?? It’s invisible so, I just hope that they did put the “diamond” finish on and that I won’t have or get any rust issues! More

Rapid did a great job of changing the oil in my crv. The service was fast and the people were friendly. The price was in a comfortable range for my pocket book. Thanks, will use your service in the future. service was fast and the people were friendly. The price was in a comfortable range for my pocket book. Thanks, will use your service in the future. More

Thank you for everyone being so nice and kind. Thanks for your patience with all of my questions. Thank you very much Sara and Nick! for your patience with all of my questions. Thank you very much Sara and Nick! More

Easy process from price to drive to finalizing the lease details and driving away with a new vehicle. Everyone at the dealer was extremely prepared, helpful and kind! details and driving away with a new vehicle. Everyone at the dealer was extremely prepared, helpful and kind! More

Honest, friend, and completed the service in a timely manner. I recommend rapids Honda to anyone looking for a vehicle. Kristina is not a sales rep in your list but I would say she deserves a 5 star as w manner. I recommend rapids Honda to anyone looking for a vehicle. Kristina is not a sales rep in your list but I would say she deserves a 5 star as well. More

Great place very efficient would definitely recommend this dealership to any looking for a new or used vehicle. Very impressed with Ryan in sales. Keep up the good work. this dealership to any looking for a new or used vehicle. Very impressed with Ryan in sales. Keep up the good work. More

So thankful for the wonderful customer service and excellent quality of work! Brought my Honda in for an oil change. Lucas was fast, friendly, and so very helpful! excellent quality of work! Brought my Honda in for an oil change. Lucas was fast, friendly, and so very helpful! More

Love my 2018 CRV AWD! From purchase to first (free) oil change, Rapids Honda is top notch in customer care! I really liked getting the update on my vehicle electronically on my phone while in the waiting a change, Rapids Honda is top notch in customer care! I really liked getting the update on my vehicle electronically on my phone while in the waiting area - the app provides options of service to choose certain things to get done or not and Chad also discussed the same items with me and answered my questions thoroughly. More

I was super happy with the communication with the dealership and they made me aware of any recalls or potential future issues I may have (which there wasn’t). I was very satisfied with my experience! dealership and they made me aware of any recalls or potential future issues I may have (which there wasn’t). I was very satisfied with my experience! More