Rapids Honda

Good service and comfortable are to work with my laptop. Unfortunate that not all customers in service waiting area courteous enough to others to wear a mask. laptop. Unfortunate that not all customers in service waiting area courteous enough to others to wear a mask. More

This was my second time at Rapids Honda with my 2014 CRV. Shawn was my service contact this time. I came in for oil and tire rotation. Shawn informed that I needed to have the rest of my fluids changed. Sha Shawn was my service contact this time. I came in for oil and tire rotation. Shawn informed that I needed to have the rest of my fluids changed. Shawn said he will set up another appointment for me, or if I had the time they could do know. The part I liked about this, it was my choice. More

It was a great experience. Start to finish! All my questions were answered and there was no pressure. I got an awesome car and a great price! questions were answered and there was no pressure. I got an awesome car and a great price! More

My salesman, Myles Van Den Boom, was extremely nice. He was patient and knowledgeable. He called me after I had driven the vehicle for a while, to see how I was liking it. He, then, offered his service was patient and knowledgeable. He called me after I had driven the vehicle for a while, to see how I was liking it. He, then, offered his services for anything we needed. Great work! More

This was by far one of the worst experiences I have ever had at dealership. Poor communication and played games with me and my family. Over all I knew what price I wanted on a vehicle and they eventual had at dealership. Poor communication and played games with me and my family. Over all I knew what price I wanted on a vehicle and they eventually gave it to me after 5 hours of being in the dealership and threating to leave. The sales person was telling me the lifetime warranty had a $0 deductible and didn't find out until the final paperwork that it was $250 deductible. We had to wait over an hour for the finance person to get to us. Once they were ready our sales person never even told us they were ready. We had to go in the office and ask since we had no idea where our sales person went. I made this clear to our sales person that we would be using the Honda Finance since it was a great rate. This was told to him several times. Once we sat down with the finance person for the paperwork they ask for our payment as if we were paying cash. We then had to tell her we were not paying cash and we would be financing which now required more paperwork which was not ready for us to fill out (more time). Also one of the options that I was told that was already on my vehicle was window tint (UV protection). About a day later I received a phone call saying that I need to schedule an appointment to get the window tint done on my new vehicle. I explained that I was told it was already done. They had to look into and called back saying it was completed already. I believe the communication at this deanship is lacking and need to be more knowledgeable. Over all I love my vehicle but wish I would have taken my business to a different Honda dealership. We have owned our vehicle for a little less then a month now and when I went to fill out the Honda survey it said it was expired. NO HAPPY ABOUT THAT. I will be taking my business else were next time. More

I can not say enough good things about this dealership. great and friendly employees every time i go here. I am always taken care of no matter the reason coming here. great and friendly employees every time i go here. I am always taken care of no matter the reason coming here. More

We had a very good experience at Rapids Honda. The staff were friendly and accommodating of what we wanted in our used car purchase. We feel confident that we can come back for great service. were friendly and accommodating of what we wanted in our used car purchase. We feel confident that we can come back for great service. More

Having my oil change done at Rapids Honda was a great experience. The check-in process was efficient. The got me in and out quick. Thanks experience. The check-in process was efficient. The got me in and out quick. Thanks More

Arrived at the appointment time and drove right in. Shawn Richter walked right up and reviewed the scheduled work and escorted me to the waiting area right inside. The work was prompt and prices reasonable. Richter walked right up and reviewed the scheduled work and escorted me to the waiting area right inside. The work was prompt and prices reasonable. Shawn returned to get me went over the work and inspection results including brake and tire wear values, handled my credit card payment and directed me to my freshly washed car. I could not be more pleased. More

I’m unsure if they put anything on my car because I cannot tell!?? It’s invisible so, I just hope that they did put the “diamond” finish on and that I won’t have or get any rust issues! cannot tell!?? It’s invisible so, I just hope that they did put the “diamond” finish on and that I won’t have or get any rust issues! More