Rapids Honda

We experienced excellent customer service! They were respectful and accommodating to my disability. I appreciate their integrity, and extra care. I am very thankful for my car! respectful and accommodating to my disability. I appreciate their integrity, and extra care. I am very thankful for my car! More

Friendly, on time, did what I needed and quick. I wasn’t sure if I would come back based on my first visit but gave it another chance and was pleased. sure if I would come back based on my first visit but gave it another chance and was pleased. More

I have been extremely dissatisfied with this dealership! First, I was given a price for the car drive down from Duluth to buy it only to find out that that’s not really the price because auto butler protec First, I was given a price for the car drive down from Duluth to buy it only to find out that that’s not really the price because auto butler protection has been applied and I have to pay 927.00 for it! I wanted the car to be rustproofed, they told me they would call to set up an appt. After two weeks, I called. We set up a date to have it done. I asked for paperwork for rustproofing warranty and I was told they would mail it to me. Why?? Never received anything, so once again I had to call and ask for it!! I was told it will be sent today. I received a blank copy of some “Automotive Body Protection”. It clearly states to be filled out by dealership! There was nothing written on the paper, not even “Rapids Honda”I sent a copy of the blank contract and an email to sales manager. I never heard back. A week later I emailed the dealer manager with cc to sales manager. Still NOTHING!!! Mr. Lacey I do not believe this is a good way to conduct business!! I will make sure I tell everyone to stay clear of Rapids Honda!! They take your money and you will never hear from them again. Wendy Price More

This dealership treated me very well. I am definitely returning as a customer for future service. The service department specifically treated me very well even giving me advice on what I should do. returning as a customer for future service. The service department specifically treated me very well even giving me advice on what I should do. More

Went for basic oil change and tire rotation. The service was fast and friendly and they had me in and out faster than they said it would be. was fast and friendly and they had me in and out faster than they said it would be. More

This is my first Honda and I absolutely love it! The This is my first Honda and I absolutely love it! The employees have always been so helpful. I am always greeted by someone right away. Thank you Rap This is my first Honda and I absolutely love it! The employees have always been so helpful. I am always greeted by someone right away. Thank you Rapids Honda! More

I am very satisfied with the service that I received from Lucas Smith on 9-10-20. Lucas checked for recalls and found several. He provided me with a courtesy car to use while the repairs were being done. Lucas Smith on 9-10-20. Lucas checked for recalls and found several. He provided me with a courtesy car to use while the repairs were being done. Lucas was very helpful during my visit! Great Job! Thank you! More

Horrible dealership salesman. Only people that really care are in service and parts. These salesman will tell you things they have no knowledge about especially when it comes to accessories they offer wh care are in service and parts. These salesman will tell you things they have no knowledge about especially when it comes to accessories they offer when purchasing a car. No thorough explanation I bought car mats expecting mats for the entire car when mats were received I only got mats for front and back seats but not trunk after being told it’s for the whole vehicle. I called and request a refund, left voicemails for days and til this day I have not received a called back for them. Worst dealer I have ever experience in my life. More

Good service and comfortable are to work with my laptop. Unfortunate that not all customers in service waiting area courteous enough to others to wear a mask. laptop. Unfortunate that not all customers in service waiting area courteous enough to others to wear a mask. More

This was my second time at Rapids Honda with my 2014 CRV. Shawn was my service contact this time. I came in for oil and tire rotation. Shawn informed that I needed to have the rest of my fluids changed. Sha Shawn was my service contact this time. I came in for oil and tire rotation. Shawn informed that I needed to have the rest of my fluids changed. Shawn said he will set up another appointment for me, or if I had the time they could do know. The part I liked about this, it was my choice. More