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Rapids Honda

Coon Rapids, MN

4.1
2,675 Reviews

1950 Gateway Dr NW

Coon Rapids, MN

55448

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Showing 2,675 reviews

September 28, 2020

Great service! I was able to schedule my appointment quickly. The parts needed were in stock. Staff were very friendly and helpful, and the service was efficient. The waiting area was comfortable. More

by LoveMyHonda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Richter
Sep 28, 2020 -

Rapids Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

September 28, 2020

Great services, employees here are really friendly and professional. They assist me with everything that I needed and answer all my questions. I felt pretty satisfied with everything. More

by jake.v.mai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Yangwel, Kevin Kue, Ryan Sangren
Sep 28, 2020 -

Rapids Honda responded

Jake, Thank you for sharing your experience with us! We're happy to hear it went well working with Ryan, Kevin, and John. We hope you enjoy your new vehicle. We truly appreciate your feedback! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

September 28, 2020

He was prompt and professional. Always enjoy my time there. Clean environment and friendly staff. Always ready to help. That’s why I keep going back. More

by Sp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
Sep 29, 2020 -

Rapids Honda responded

Thank you for your business and this review. We're happy to hear Chad was able to demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

September 27, 2020

I brought my car in for an oil change and a 10,000 mile maintenance check and Shawn did an excellent job explaining to me all that was done. Everyone at Rapids Honda are very friendly and helpful. More

by Jim K.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sara Snyder
Sep 27, 2020 -

Rapids Honda responded

Thank you, Jim, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rapids Honda. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

Sep 28, 2020 -

Jim K. responded

Why does it have the 5 stars next to Sara Snyder? This review was for Shawn Richter and I had given the 5 stars to him.

September 26, 2020

My wife and I had a great experience when buying a brand new 2019 Honda Civic Sport model from Rapids Honda. We are Honda people for life, no better cars on the road these days. We already owned 2013 CRV an More

by michaeljwatroba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Fern
Sep 26, 2020 -

Rapids Honda responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new Civic, and we thank you for choosing Rapids Honda! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

September 26, 2020

We had rookie salesman. Did not know how financing worked, did not know how to demonstrate all options on car we purchased. Tried to charge us for extra stuff. More

by davesueharer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Katie Young, Myles Van Den Boom
Oct 13, 2020 -

Rapids Honda responded

We are very sorry that you had a less than satisfying experience. Even though your experience didn't live up to the standards we set for ourselves, we appreciate all feedback as it allows us to learn and make improvements. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

Oct 13, 2020 -

davesueharer responded

And what do we get for training in your staff. Sorry you have a less then satisfying response for this customer. You will have to do more then leave us with your less then standard results. Ken, you and staff need to better understand how important your customers are and what they can contribute to your future success.

September 26, 2020

I am grateful that the car service went smoothly. Thank you to Lucas for his kindness and for making sure everything was taken care of as requested. More

by ritakuehn360
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas
Sep 27, 2020 -

Rapids Honda responded

Thank you so much for your excellent review! We are so glad that Lucas had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

September 25, 2020

Super Easy to work with and handed our deal with ease. Jenna was a great sales rep and Nick could not have been nicer and more accommodating!! Great dealership. Highly Recommend!!! More

by cjgrundtner
Recommend Dealer
Yes
Employees Worked With
Katie Young, Nick Mcdonald, Jenna Hofschulte
Sep 25, 2020 -

Rapids Honda responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Jenna and Nick. Congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

September 25, 2020

Wade was awesome in helping me get my new car. He was friendly, even a little humorous which made the process more enjoyable. I'm so happy with my car! More

by tmboterman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Young, Wade Gilbertson
Sep 25, 2020 -

Rapids Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rapids Honda, we look forward to having you as one of our valued customers for many more years to come! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

September 25, 2020

Amazing they try there best to be able to get you in the car that you want. Do whatever is possible. Thank you everyone at Rapids Honda More

by amel_terzic
Recommend Dealer
Yes
Employees Worked With
Roy Lacey, Wade Gilbertson
Sep 26, 2020 -

Rapids Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rapids Honda. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

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