Rapids Honda

Honest evaluations/ratings are important, even if they aren't "perfect". I'm a brand new customer to Rapids Honda, and a first time buyer of a Honda vehicle (other than a motorcycle). I had already decide aren't "perfect". I'm a brand new customer to Rapids Honda, and a first time buyer of a Honda vehicle (other than a motorcycle). I had already decided on purchasing a Honda Insight Hybrid, but hadn't settled on a dealership. Why Honda Rapids? Primarily because of their Lifetime Powertrain Warranty. I tend to keep a vehicle for a long time, and warranty coverage is very important for me. The only reason I'm not giving a 5-star rating is due to several issues I experienced, but which all were resolved. No one is perfect, and no business is perfect. Striving to be perfect is admirable, and in my view, Rapids Honda strives for that perfection. More

My experience and satisfaction with Sara was COMPLETELY "OVER THE TOP" SATISFIED!   She was a pleasure to work with!  Very detailed,  followed up on questions,  returned calls quickly!  Discovered my ne "OVER THE TOP" SATISFIED!   She was a pleasure to work with!  Very detailed,  followed up on questions,  returned calls quickly!  Discovered my needs and sold me the right product. Even gave me helpful hints on how to use my remote start. Mentioned that I may want to remove my seat covers to get the optimum performance out of my air bags should they ever go off. Very very professional! I was not as excited about my steering column not being put together properly by the vendor but Sara arranged for it to be fixed quickly and had a rental ready just in case. I love my new remote starter! 💜 More

I wanted to thank Lance for making sure my car was looked at and repaired as necessary. This was a process for me with numerous trips for same issue needless to say I was not happy. After calls and message at and repaired as necessary. This was a process for me with numerous trips for same issue needless to say I was not happy. After calls and messages were left for a manager who didn't return them, I finally got a call from Roy Lacey who put me in touch with Lance and Shawn and my vehicle was repaired. I had an amazing experience with my initial purchase and I love the car I bought and the service I most recently received was great. I will come back to Rapids Honda for my next vehicle purchase. I WILL STILL RECOMMEND TO OTHERS, BUT I WILL URGE THEM TO PURCHASE NEW SINCE USED CAR MANAGER ISN'T EASY TO WORK WITH. More

Rapids Honda is responsive, great service and easy to work with. I need a car for work and the manager provided me with a complimentary rental car when I had to leave my car for 5 hours for routine main work with. I need a car for work and the manager provided me with a complimentary rental car when I had to leave my car for 5 hours for routine maintenance. More

The online service scheduling was very easy to navigate. When I arrived at the dealership, the check-in, the reporting of findings and notification were helpful and easy. Lucas was very professional and fri When I arrived at the dealership, the check-in, the reporting of findings and notification were helpful and easy. Lucas was very professional and friendly. Definitely plan on returning! More

Jake Braun made the entire buying experience enjoyable. Very knowledgeable, professional and took the time to walk through the car and explain everything. I never felt rushed. Very knowledgeable, professional and took the time to walk through the car and explain everything. I never felt rushed. More

Everyone I worked with showed incredible integrity, honesty and care. I will always recommend Rapids Honda to anyone for a great experience. Daniel is awesome! Katie is amazing! I value and feel very v honesty and care. I will always recommend Rapids Honda to anyone for a great experience. Daniel is awesome! Katie is amazing! I value and feel very valued and have been taken very good care of. Thank you!! More

Nice location and well worth the drive. The sales person didn’t know the Ridgeline very well but she did ultimately get the job done very well. Keep up the good work didn’t know the Ridgeline very well but she did ultimately get the job done very well. Keep up the good work More

First oil change , tire rotation and recalls all done in one visit! Fast and friendly service. My Awesome sales Pal, Kristina, helped me pass the time-Thank you! one visit! Fast and friendly service. My Awesome sales Pal, Kristina, helped me pass the time-Thank you! More

Got my car here in July but every time I come to this location, I have to wait in line for getting service on my car or even speaking to someone in Service area. Definitely need more staffing, especially location, I have to wait in line for getting service on my car or even speaking to someone in Service area. Definitely need more staffing, especially in the evening because some people work 8-5pm. The staffing there aren't welcoming or friendly. I felt ignored. A simple "Hi, welcome! We'll be right with you" makes a customer feel welcomed and noticed. More