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Rapids Honda

Coon Rapids, MN

3.8
2,679 Reviews

1950 Gateway Dr NW

Coon Rapids, MN

55448

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Showing 2,679 reviews

October 25, 2020

Irritated that I was told it would take 3 1/2 hours which turned into five. Ordered four tires and they only had three when I came in for my appointment. They sent someone out for the fourth tire without inf More

by postalbabes
Recommend Dealer
Yes
Employees Worked With
Adam Johnson
Oct 26, 2020 -

Rapids Honda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your serivce visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

Oct 26, 2020 -

postalbabes responded

I just wish somebody would’ve informed me from the beginning that it was going to take longer because of the tire that was missing. I had to find out for myself after four hours had gone by. I couldn’t understand why it was taking so long!

October 23, 2020

First time there for an oil change. Service was very professional. Nice lobby very clean. Took a little longer than I would have liked but they only had 1 technician working the day I was there. More

by taylor.ml76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Knilans
Oct 25, 2020 -

Rapids Honda responded

It's fantastic to hear that we provided you with great customer service, Taylor! We are sorry for taking a bit longer than expected with your oil change. We truly appreciate the opportunity to do business with you. Thanks for choosing Rapids Honda! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

October 23, 2020

Always smiles when I come to rapids honda. I feel like I'm being taken care of and respected. All in a timely maner. Love. More

by vinn.jj713
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Kue, Jolene Nguyen, Shawn Richter
Oct 25, 2020 -

Rapids Honda responded

Thank you, Vinn, for your five-star review! Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rapids Honda! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

October 22, 2020

I thought Michelle did a great job helping me find the car that I wanted and excellent customer service! Great atmosphere, definitely would recommend this dealership. More

by fitz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Lacey, Michelle Warner
Oct 22, 2020 -

Rapids Honda responded

Thank you for choosing Rapids Honda, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Congratulations on your new vehicle! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

October 22, 2020

This was my first experience with Rapids Honda and I found Luke to be very friendly, knowledgeable, and professional. I was extremely happy with the work done and my vehicle was finished in the time co More

by ckane1630
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Smith
Oct 23, 2020 -

Rapids Honda responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

Oct 23, 2020 -

ckane1630 responded

You are welcome Ken; keep up the good work!

October 22, 2020

first time there, Chad did an outstanding job taking care of me, excellent customer service. will be back. very nice looking dealership. you need to make the minimum amount of words less or people will not r More

by markseman5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Zastrow
Oct 23, 2020 -

Rapids Honda responded

Thank you for your business and for this review. We're happy to hear that Chad and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Congratulations on your new vehicle! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

More
October 22, 2020

The service was excellent as usual. Every thing was explained in detail and the price was as quoted. Shawn did a very good job. Thank you More

by allen98641
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Richter
Oct 23, 2020 -

Rapids Honda responded

Thank you, Allen, for taking the time to share your thoughts on working with our team. We're glad to hear that Shawn delivered such a great experience! Congratulations on your new vehicle! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

October 21, 2020

Sara was the best nice and helpful. She provided excellent customer service. But I waisted my day off to return for a repair the tech made. More

by hinsberger69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sara Snyder
Oct 21, 2020 -

Rapids Honda responded

Here at Rapids Honda, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Sara, and it was a pleasure having you at the dealership. We appreciate your review! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

More
October 21, 2020

Marlin and John were very helpful and made sure we were satisfied. John took his time explaining and diagnosing our vehicle. They made sure we were happy before we left. More

by BKM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Vang, Marlin Haney
Oct 21, 2020 -

Rapids Honda responded

We are very happy Marlin and John provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

October 21, 2020

Chad was a superb human. Very friendly, asked if I had any questions. Easy to work with. Very good at what he does. Highly recommend him. More

by tberg03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Zastrow
Oct 22, 2020 -

Rapids Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rapids Honda. Congratulations on your new vehicle! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

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