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Rapids Honda

Coon Rapids, MN

4.1
2,675 Reviews

1950 Gateway Dr NW

Coon Rapids, MN

55448

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Showing 2,675 reviews

October 27, 2020

Although the service manager was great, keeping me informed along the way, letting me know when he was out and who would take over while he was gone, this was the 4th time I was in for the same thing. More

by Michelle
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlin Haney
Oct 27, 2020 -

Rapids Honda responded

Michelle, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

October 27, 2020

Was a great experience - I'll be back. Chad was very helpful and I appreciate his attention to detail. It was very helpful to have access to a rental as well. More

by Kdiluzio100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Braun, Chad Zastrow
Oct 27, 2020 -

Rapids Honda responded

Hello, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chad met your expectations. Thank you again for choosing Rapids Honda, we look forward to having you as one of our valued customers for many more years to come! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

October 27, 2020

Honda Rapids is a great place to have your vehicle serviced. I dealt with Lucas Smith and he was very knowledgeable, professional, and he cares. Lucas took the time to actually answer my questions and More

by le.zumi3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas Smith
Oct 27, 2020 -

Rapids Honda responded

Thank you! We appreciate your business! Lucas and our team look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rapids Honda. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

October 27, 2020

Great job all the way thru the process. She's guy was fantastic. Thanks for everything you all did. Will recommend you all to everyone More

by bobwquick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wade Gilbertson
Oct 27, 2020 -

Rapids Honda responded

Bob, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Wade and our team here at Rapids Honda are glad to have you as a customer. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

October 26, 2020

We had the most pleasant experience when we visited with Adam and Sarina to exchange our leased CRV . . . our options were explained very well and we were given the time we needed to make a decision. Adam More

by nancy.venarchick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
adam; sarina
Oct 26, 2020 -

Rapids Honda responded

Nancy, Here at Rapids Honda, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Adam and Sarina, and it was a pleasure having you at the dealership. We appreciate your review! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

October 26, 2020

People are always friendly & helpful at Rapids Honda! They even gave me a loaner car while they reapplied Diamond Fusion - which I really appreciated! Also thanks for the free car washes! Don’t recognize More

by wbwitte
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damien Grubbs
Oct 27, 2020 -

Rapids Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

October 25, 2020

Irritated that I was told it would take 3 1/2 hours which turned into five. Ordered four tires and they only had three when I came in for my appointment. They sent someone out for the fourth tire without inf More

by postalbabes
Recommend Dealer
Yes
Employees Worked With
Adam Johnson
Oct 26, 2020 -

Rapids Honda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your serivce visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

Oct 26, 2020 -

postalbabes responded

I just wish somebody would’ve informed me from the beginning that it was going to take longer because of the tire that was missing. I had to find out for myself after four hours had gone by. I couldn’t understand why it was taking so long!

October 23, 2020

First time there for an oil change. Service was very professional. Nice lobby very clean. Took a little longer than I would have liked but they only had 1 technician working the day I was there. More

by taylor.ml76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Knilans
Oct 25, 2020 -

Rapids Honda responded

It's fantastic to hear that we provided you with great customer service, Taylor! We are sorry for taking a bit longer than expected with your oil change. We truly appreciate the opportunity to do business with you. Thanks for choosing Rapids Honda! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

October 23, 2020

Always smiles when I come to rapids honda. I feel like I'm being taken care of and respected. All in a timely maner. Love. More

by vinn.jj713
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Kue, Jolene Nguyen, Shawn Richter
Oct 25, 2020 -

Rapids Honda responded

Thank you, Vinn, for your five-star review! Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rapids Honda! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

October 22, 2020

This was my first experience with Rapids Honda and I found Luke to be very friendly, knowledgeable, and professional. I was extremely happy with the work done and my vehicle was finished in the time co More

by ckane1630
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Smith
Oct 23, 2020 -

Rapids Honda responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

Oct 23, 2020 -

ckane1630 responded

You are welcome Ken; keep up the good work!

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