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Rapids Honda

Coon Rapids, MN

4.2
2,675 Reviews

1950 Gateway Dr NW

Coon Rapids, MN

55448

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Showing 2,675 reviews

January 28, 2021

I was greeted in a friendly manner by the gentleman at the desk. The service was fast and we received the call for our vehicle right on time as promised. The technician was even kind enough to put my lice More

by bonnokarv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
sorry I don't recall his name exactly but thought it was Smith?
Jan 28, 2021 -

Rapids Honda responded

It's fantastic to hear that we provided you with great customer service while assisting you. We truly appreciate the opportunity to do business with you. We thank you for choosing Rapids Honda! Please come and see us any time, we're always happy to help. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

January 28, 2021

Sales techniques were very shady & sneaky. Sales person insisted I stay late to finish up deal even though I told her I was very tired & wanted to take delivery on Wed. She threatened she was going out of More

by gard0018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Roy Lacey, Shane Stegeman, Kristina Andriyesh
Feb 15, 2021 -

Rapids Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We’d love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

January 27, 2021

Good customer service. Take the time to help me out. The financial part did take a long time. I guess cause too many people buying a car that day. More

by lenamq
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Kue, Ryan Sangren
Jan 28, 2021 -

Rapids Honda responded

Thank you so much for your wonderful review! We are thrilled that you had a positive experience here at Rapids Honda, and we hope you'll enjoy your new vehicle! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

January 27, 2021

I had a great experience! Everyone was helpful and I got what I wanted, a great truck! Kristina A. was able to answer or knew how to get an answer to any questions I had. Sarina was very knowledgeable and More

by minersman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarina Simmons and Shane ? (Used sales manager) , Katie Young, Kristina Andriyesh
Jan 28, 2021 -

Rapids Honda responded

Thank you so much for your excellent review! We are so glad that Kristina and the team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

January 27, 2021

Adam at Rapids Honda was so helpful and we came away with a fantastic deal. Although we were there late into the night, they sweetened the deal with 3 years of maintenance on the new car. More

by brenda.u21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Young, Kevin Kue, Adam Johnson
Jan 28, 2021 -

Rapids Honda responded

Thank you for sharing your thoughts about your experience with Adam and the team here at Rapids Honda. We appreciate your business and hope you'll enjoy your new vehicle! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

January 27, 2021

Was sold a 2020 pilot in August. It had just reached 5,000 miles when it broke down in the middle of Wisconsin. Turns out it was sold to us with very little oil in it. Have called the dealership multipl More

by dnel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jihan
Feb 13, 2021 -

Rapids Honda responded

Hi Dnel, Thank you for this feedback, and please accept our apologies for the lack of communication. Providing a positive experience is our top priority, and I'm sorry to hear that we failed here. I'd love to learn more and clear up any issues I can. If it’s possible to talk about your experience one-on-one, please reach out to me directly. So I may better assist you. What is your full name as it does not show up in the review to look up your concern. Sincerely Ken Grantwit Business Marketing Manager (952) 207-7800 kgrantwit@rapidshonda.com

January 27, 2021

Great service! Kristina took the time with me to find the right vehicle and was very helpful. I was unhappy to witness at least two of the other reps without face masks despite the fact that I was sittin More

by Marilyn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Kue, Kristina Andriyesh
Jan 28, 2021 -

Rapids Honda responded

Thank you for your very kind review, Marilyn! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rapids Honda. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

January 27, 2021

Great people! Everyone there was very helpful. Serena in finance was amazing and made me feel like a friend. Marlin in service went above & beyond! More

by sandyrox79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Serena (finance) five stars! , Katie Young, Roger Thomas, Marlin Haney
Jan 28, 2021 -

Rapids Honda responded

Serena, thank you for choosing Rapids Honda, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

January 26, 2021

Great customer service. Marlin was very helpful and personable. I will definitely continue having my car serviced with Rapids Honda. I will never have to worry about my vehicle knowing that the service More

by Matt
Customer Service
Recommend Dealer
Yes
Employees Worked With
Marlin Haney
Jan 26, 2021 -

Rapids Honda responded

Thank you, Matt, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. All of us at Rapids Honda are glad to have you as a customer. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

January 25, 2021

My experience was great! Myself and my car were taken car of really well! They took car of of oil change in a timely matter as well. Will be back! More

by esthervorobyev
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Myles Van Den Boom
Jan 25, 2021 -

Rapids Honda responded

Esther, it's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rapids Honda! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

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