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Rapids Honda

Coon Rapids, MN

3.8
2,679 Reviews

1950 Gateway Dr NW

Coon Rapids, MN

55448

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Showing 2,679 reviews

May 18, 2022

The service recommendations solved our transmission problem and was done promptly and cost effectively. Huzzah More

by gjschuyler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Richter
May 19, 2022 -

Rapids Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

May 18, 2022

On time for my appointment and they were lovely. Clean, inviting space to hang out and wait for my car. Service advisor recommended on how to get my car repaired there rather than by my insurance pr More

by solanum03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Richter
May 19, 2022 -

Rapids Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Rapids Honda. We look forward to having you as one of our valued customers for many more years to come! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

May 17, 2022

Good service! Brought in my 2019 Ridgeline for oil change and 2 recall notices taken care of. More

by daveo1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Grantwit
May 18, 2022 -

Rapids Honda responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We look forward to continuing to serve you in the future! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

May 17, 2022

Everyone was very helpful, and did their best to make sure I got a great deal. More

by us6erbs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Young, Hamdija Mustafic
May 18, 2022 -

Rapids Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rapids Honda. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

May 17, 2022

They were very busy and I was shuffled to work with 2 different sales men and an additional person for paperwork. More

by djune0914
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wade Gilbertson, Roger Thomas, Logan Nelsen
May 21, 2022 -

Rapids Honda responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

May 17, 2022

Defenetily friendly atmosphere. very helpful.coming back in near future.the job was done in timely manner. More

by guermaymn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristina Andriyesh
May 18, 2022 -

Rapids Honda responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Rapids Honda are glad to have you as a customer. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

May 17, 2022

The dealership made numerous errors and kept blaming them on the bank. The errors were acceptable admin misses (hey everyone is short staffed) even though they caused us to have to return 3 times but the lac More

by RecentCustomer
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Katie Young, Wade Gilbertson
May 21, 2022 -

Rapids Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

May 17, 2022

Efficient, friendly and quality service from the service department can’t remember name of service department agent. More

by judyhunter24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Nelson
May 18, 2022 -

Rapids Honda responded

Thank you so much, Judy, for your wonderful review! We are thrilled that we had the opportunity to provide you with great service We thank you for choosing Rapids Honda! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

May 17, 2022

Myles was wonderful and knowledgeable- took his time with us which we appreciated and answered all of our questions and was very through! More

by savanhasue
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe, Finance , Jorge "Jorch" Espinosa, Myles Van Den Boom
May 18, 2022 -

Rapids Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Myles to be a positive one. Please don't hesitate to reach out if you need anything else. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

May 16, 2022

Poor service. Bring my truck into have power steering fixed and they didn't even fix it. Got my truck back they exact same way as I brought it in as. More

by justinpeterson812
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marlin Haney
May 19, 2022 -

Rapids Honda responded

Justin, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

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