Rapids Honda

Sean and the team went above and beyond. The work I needed done was covered under warranty. They worked with the warranty company, even with lengthy wait times to get the answers I needed as The work I needed done was covered under warranty. They worked with the warranty company, even with lengthy wait times to get the answers I needed as I was traveling with the vehicle out of town over the weekend. The warranty company refused to cover part of the service that Honda indicated needed to be done. I agreed to just pay for what wasn't covered and fight it out with the warranty company. When Sean called to let me know the car was done he said he had talked to his boss about the situation. They really didn't agree with the warranty company not covering that part that was recommended as part of servicing the fuel injectors. They decided to go one step further and not charge me but continue to push back at the warranty company to cover. I was given a quote for some routine maintenance things that added up to alot. I did want to do some price comparison but will definately be factoring in the level of service I received today in that decision. Great job rapids honda and thanks again Sean. More

Great service and a great staff, very friendly and accommodating. Most of the time the work is complete ahead of schedule accommodating. Most of the time the work is complete ahead of schedule More

Very friendly and knowledgeable staff. They were very patient with me as I asked many questions. They let me borrow the vehicle for a couple hours to allow my husband see instead of trek They were very patient with me as I asked many questions. They let me borrow the vehicle for a couple hours to allow my husband see instead of trekking the kids to the dealership. More

The service department employees are always friendly and helpful. We had a problem earlier this year with the sales team not being completely up front or honest about their pricing, so we took our business helpful. We had a problem earlier this year with the sales team not being completely up front or honest about their pricing, so we took our business elsewhere for a new vehicle. More

I had my car maientence due and the gentleman took care of me , he was friendly, kind and knowledgeable of me , he was friendly, kind and knowledgeable More

Fast and Good services for oil change. Waiting did take long like I thought it would. Waiting did take long like I thought it would. More

Always an easy experience when I go in. Shawn is amazing an makes everything easy, especially for someone who doesn't know much about cars, it's like I never have to even do anything. Shawn is amazing an makes everything easy, especially for someone who doesn't know much about cars, it's like I never have to even do anything. More

Friendly employees, great service, and helpful with questions. Also, they have a fair price for new vehicles. questions. Also, they have a fair price for new vehicles. More

The service recommendations solved our transmission problem and was done promptly and cost effectively. Huzzah problem and was done promptly and cost effectively. Huzzah More

On time for my appointment and they were lovely. Clean, inviting space to hang out and wait for my car. Service advisor recommended on how to get my car repaired there rather than by my insurance pr Clean, inviting space to hang out and wait for my car. Service advisor recommended on how to get my car repaired there rather than by my insurance preferred place. Honda parts guaranteed! More