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Rapids Honda

Coon Rapids, MN

4.2
2,675 Reviews

1950 Gateway Dr NW

Coon Rapids, MN

55448

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Showing 2,675 reviews

June 25, 2021

We were very pleased with the attention we received. Low pressure salesmanship. Eric seemed interested in finding out what we wanted and not just hustling us to make a sale. More

by ednbarb
Recommend Dealer
Yes
Employees Worked With
Eric Mulvihill
Jun 28, 2021 -

Rapids Honda responded

Thank you, Ed! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Eric met your expectations. Thank you again for choosing Rapids Honda, we look forward to having you as one of our valued customers for many more years to come! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

June 25, 2021

Dee was incredible to work with and get to know. This was the first car my wife and I purchased together and she made it a great experience. More

by seantessmer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dee Saren
Jun 28, 2021 -

Rapids Honda responded

Thank you, Sean, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Rapids Honda are glad to have you as a customer. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

June 25, 2021

It would be 5 stars but we were 11 days past the 1 year of ownership, so we didn't get our 2nd free oil change. That was very disappointing since I made the appointment a few weeks before the 1 year annive More

by bread1man2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember who we worked with.
June 25, 2021

I took my Passport in for the first scheduled application of Armor Guard. Maintenance was able to accommodate my schedule, gave me an accurate pickup time and called me when my car was ready - great job! More

by jgerdes001
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Zastrow
Jun 28, 2021 -

Rapids Honda responded

It's great to hear that our staff was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing our dealership! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

June 25, 2021

Sold me an interior protection plan and when I brought for service the service was subpar and they refused to see the poor work and make it right. They refused to look at pictures and said it was not the More

by resolvemedlegal
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roger Thomas
Jul 12, 2021 -

Rapids Honda responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. We thank you for bringing this to our attention and will be reaching out shortly. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

Jul 21, 2021 -

resolvemedlegal responded

You still have not responded to me despite having my contact information. You have also not responded to my BBB complaint. You are clearly not interested in resolving this issue.

June 25, 2021

The service is always excellent, and I leave feeling valued. More

by mrbrooks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Lutz, Chad Zastrow, Marlin Haney
Jun 28, 2021 -

Rapids Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rapids Honda. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

June 23, 2021

The entire team was great! Hamdija Mustafic was our salesperson. He is friendly and linear. I got a car for a reasonable amount. More

by Raju Bommana
Recommend Dealer
Yes
Employees Worked With
Hamdija Mustafic
Jun 23, 2021 -

Rapids Honda responded

Thank you, Raju, for taking the time to share your thoughts on working with Hamdija and our team. We're glad to hear we delivered such a great experience! Congratulations on your new vehicle! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

June 23, 2021

I had excellent service at Rapids Honda. Will definitely come back. More

by lhersom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Zastrow
Jun 23, 2021 -

Rapids Honda responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Rapids Honda! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

June 23, 2021

I was able to schedule my service appointment at the time I needed. Shawn Richter was prompt and courteous when I arrived. He also noted a recall item that needed to be done and accomplished that during my More

by defalkner
Recommend Dealer
Yes
Employees Worked With
Shawn Richter
Jun 23, 2021 -

Rapids Honda responded

Thank you so much for choosing Rapids Honda! Please don't hesitate to let us know if we can be of any more assistance, we look forward to seeing you again. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

June 23, 2021

Thank you for the good service and a job well done.appreciated.thanks More

by xhaaj7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Lacey, Roger Thomas, Chad Zastrow
Jun 23, 2021 -

Rapids Honda responded

Thank you so much for your kind words for our sales team, and for taking the time to leave us this wonderful feedback! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

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