Rapids Honda

Was given a reasonable estimate then they increased the price from $490 to $651. price from $490 to $651. More

Very unorganized. Car was not cleaned prior to pick up (3 business days after papers) . Had to wait 1.5 hours for the car cleaning. Was told wrong information by sales man. Manager had to give right d (3 business days after papers) . Had to wait 1.5 hours for the car cleaning. Was told wrong information by sales man. Manager had to give right details. Had to pay for their auto butler program even though we did not want it. Sales man kept disappearing and we would find him socializing at others desks or snacking on food. More

As usual, excellent and professional customer service!! Lucas and the service team got me in quickly, communicated with me throughout, and met all of my expectations!! Lucas and the service team got me in quickly, communicated with me throughout, and met all of my expectations!! More

Cade was great! I would highly recommend him to anyone! More

Vehicle was in excellent condition. Staff were friendly. All information were ready when needed All information were ready when needed More

Great service! Great customer service! Very friendly and respectful staff. respectful staff. More

I brought my car shortly after Rapids Honda opened and there was some kinks. There has been turnovers on the employees I was dealing with and tgat didn't help. Seems to be continuing in the service dept. there was some kinks. There has been turnovers on the employees I was dealing with and tgat didn't help. Seems to be continuing in the service dept. I like dealing with only one person and not several More

My sales guy left the dealership right after my sale and the customer service has been horrible since. the customer service has been horrible since. More

Job well done but not on promised time. Some items/service missed so we needed to go back for another appt. items/service missed so we needed to go back for another appt. More

Hamdija was a terrific salesman. He was extremely friendly from the get-go. He listened carefully to what I was looking for and went above and beyond to make sure my needs/expectations were met. Anot friendly from the get-go. He listened carefully to what I was looking for and went above and beyond to make sure my needs/expectations were met. Another gentleman worked with Hamdija, I believe he was a floor manager, and he stayed with us almost the whole time to help make the experience a great one. On a side note, I ran over a screw just 2 days after getting the vehicle. I called your service department in a panic because everything felt so new and unfamiliar. The service person I spoke with was Jack, who I thought was very cold and matter-of-fact with me - showing no empathy over my anxiety about what happened and didn't seem to care that I felt a sense of urgency to get my tire replaced due to the fact that I only had the vehicle for 2 days. He said he didn't know when he could get a new tire to replace my flat one and that they were backed up until next Wednesday. After speaking with Jack, I called Hamdija in a panic because of how I was treated and I was given no reassurance of when my tire would be replaced. He told me he'd speak with Jack, in a respectful way, to see what could be done to take care of the tire the next morning. Afterward, Jack, said my tire would be there in the morning and to get to the dealership as close to 9:00 as possible to get the flat tire replaced. However, when I checked in that day, Jack didn't acknowledge me at all and told the service person who checked me in that he didn't know if the tire was in. So that service person took over the situation and made good on the promise to get the tire replaced immediately. I could tell he was running around like crazy to get it done. I wish I remembered for sure what his name was because he was great and made me feel so much better about the situation. On the invoice, the Service Writer's name was Jacob Lutz. My customer number that day was 16027 - in case that would help identify the service person who helped me. Overall, 5 stars for Hamdija, who has gone above and beyond to help me, 5 stars for the floor manager and 5 stars for the service person who worked with me. Terrific experience at Rapids Honda thanks to those three gentlemen! More