Rapids Honda

Total waste of time and total rip off. They want to charge 165 plus tax and shop fees for a brake fluid flush, talk about highway robbery. Most other shops including other dealerships are They want to charge 165 plus tax and shop fees for a brake fluid flush, talk about highway robbery. Most other shops including other dealerships are 100 plus tax and shop supplies at most. They want to charge 50 plus tax for an air filter. You can buy an air filter for less than 20 dollars and install it your self in less than 5 minutes. This place is an absolute joke. Should have listened to all the other reviews about how bad the customer service is and how bad they treat customers. More

My low rating had nothing to do with Shawn Richter. He serviced my Honda before I bought it. I'm sure he's excellent at his job. I had a complaint against the one who sold the car and the extra's that He serviced my Honda before I bought it. I'm sure he's excellent at his job. I had a complaint against the one who sold the car and the extra's that he pushed that I didn't need. I was not happy about the $2,000 fee for selling the car to me. I still am not sure what that was about. The original cost of the car was quoted to me but I did not see the original Manufactures suggested retail price, even though I asked for it. His quoted cash price of the vehicle began at 29,340. The suggested price, that I later got was $28,580. I'm guessing the $2,000 added on free was for to delivery service.. My total cost for this vehicle ended up being $35,516.84 More

Service was competed timely, actually early. Completed everything that was asked and cleaned the inside also. Completed everything that was asked and cleaned the inside also. More

I got the car I was looking for at the price I was looking for. looking for. More

It was a very pleasant experience everything was handled smoothly and efficiently. Great customer service. smoothly and efficiently. Great customer service. More

When visiting the Rapids Honda Service Department, the staff is always friendly, curious and efficient. The work is always completed in a timely manner. staff is always friendly, curious and efficient. The work is always completed in a timely manner. More

People are so friendly and helpful. It was a great experience and will continue to give them my business It was a great experience and will continue to give them my business More

Brought our Pilot in for a recall issue. They fixed the problem and were pleasant. They fixed the problem and were pleasant. More

Sean and the team went above and beyond. The work I needed done was covered under warranty. They worked with the warranty company, even with lengthy wait times to get the answers I needed as The work I needed done was covered under warranty. They worked with the warranty company, even with lengthy wait times to get the answers I needed as I was traveling with the vehicle out of town over the weekend. The warranty company refused to cover part of the service that Honda indicated needed to be done. I agreed to just pay for what wasn't covered and fight it out with the warranty company. When Sean called to let me know the car was done he said he had talked to his boss about the situation. They really didn't agree with the warranty company not covering that part that was recommended as part of servicing the fuel injectors. They decided to go one step further and not charge me but continue to push back at the warranty company to cover. I was given a quote for some routine maintenance things that added up to alot. I did want to do some price comparison but will definately be factoring in the level of service I received today in that decision. Great job rapids honda and thanks again Sean. More

Great service and a great staff, very friendly and accommodating. Most of the time the work is complete ahead of schedule accommodating. Most of the time the work is complete ahead of schedule More