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Rapids Honda
Coon Rapids, MN
2,675 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 21, 2021
I have had a wonderful experience from sales to service at this dealership. I am very pleased with my Honda and will continue to use this dealership! at this dealership. I am very pleased with my Honda and will continue to use this dealership! More
by kims_2212
Verified CustomerEmployees Worked With
Chad Zastrow
July 20, 2021
This was the best car buying experience I have ever had, especially considering it was not a planned purchase! I was greeted and helped by Wade as soon as I walked through the door. The communication was ab especially considering it was not a planned purchase! I was greeted and helped by Wade as soon as I walked through the door. The communication was above par I felt heard and understood. My questions were answered before and after my purchase. The staff was AWESOME, friendly and most of all respectful. I highly recommend Rapids Honda for your next used car purchase and ask for Wade! I can not say thank you enough. More
by jroot0
Employees Worked With
Katie Young, Wade Gilbertson
July 20, 2021
Up to this point we have been to your service department on many occasions without a problem. We keep our car washed, bring it in for maintenance as needed and tires rotated as should be. The last time we on many occasions without a problem. We keep our car washed, bring it in for maintenance as needed and tires rotated as should be. The last time we brought in our vehicle for maintenance, we have had issues. We have left messages for both the Service Director and Dealer Manager and neither have returned our calls. We would still like to have our issue resolved. More
by achagle
Employees Worked With
Lance, service manager 2 stars, Jack 4 stars, Marlin Haney
July 20, 2021
Everyone was very nice, however my oil change took 2 hours. I was told my oil change would take an hour. I understand that people were out sick, but I wish that I was told my car would take longer. I co hours. I was told my oil change would take an hour. I understand that people were out sick, but I wish that I was told my car would take longer. I could have easily rescheduled for a better day. I also never saw my car up in the shop so after an hour I asked if it was almost done. I was told it would take 20 min which turned into an hour. I am pretty sure my car was forgotten until I asked about it. A customer next to me was offered to have his brakes done also as I was sitting there. I guess I felt like I was not paying for my service and maybe that’s why I got pushed to the back of the line. I also thought if so understaffed why would he not come back for the brakes he did not even seem to know that his brakes were wearing out. Hopefully next time my visit will be better. Thanks More
by CARRIE T
Employees Worked With
I don’t remember who helped me.
July 19, 2021
Rapids Honda is a wonderful dealership. I have owned Honda’s since 1999 and Rapids Honda shines way above the rest in customer service. Chad in service is top notch and always goes the extra mile. We to Honda’s since 1999 and Rapids Honda shines way above the rest in customer service. Chad in service is top notch and always goes the extra mile. We totally trust him. Thank you. More
by karenkiley
Employees Worked With
Chad Zastrow
July 19, 2021
Great experience getting my new CRV. Roger was very helpful. Katie Young is so great to work with as well. I will continue to use this dealership. helpful. Katie Young is so great to work with as well. I will continue to use this dealership. More
by lauraerickson61
Employees Worked With
Katie Young , Katie Young, Roger Thomas
July 19, 2021
Great and quick service. Very clean. The staff was friendly and explained things to me very well. They also did not try to oversell services which I appreciated. friendly and explained things to me very well. They also did not try to oversell services which I appreciated. More
by Pplyt
Employees Worked With
Wade Gilbertson
July 19, 2021
It was awesome. Respectful, talked through every step and the process. Helped if I had any questions or issues with anything. Good experience I had. the process. Helped if I had any questions or issues with anything. Good experience I had. More
by nicksutherland28
Employees Worked With
Katie Young
July 19, 2021
Great customer service! The service department is always ready to help and are not pushy about any service needs. I love that they wash my car too! ready to help and are not pushy about any service needs. I love that they wash my car too! More
by itsallgood1972
Employees Worked With
Shawn Richter
July 19, 2021
Outstanding!!!!! Keep word!!!! Great communication!! Honorable!!! I purchased a new car basically over the phone from Southeastern PA which can be a challenge in itself. But Wade Gilbertson and Joe Honorable!!! I purchased a new car basically over the phone from Southeastern PA which can be a challenge in itself. But Wade Gilbertson and Joe Daniels kept me in the loop every step along the way. And when I arrived at dealership after a 1,275 mile drive, the car was ready to go. I have purchased over 45 cars in my lifetime, and this experience I would rate in the top 10. THANK YOU!!! More
by drgto1960
Employees Worked With
Joe Daniels, Wade Gilbertson
