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Rapids Honda

Coon Rapids, MN

4.4
2,674 Reviews

1950 Gateway Dr NW

Coon Rapids, MN

55448

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Showing 2,674 reviews

August 04, 2021

Made an appointment for my 2020 civic shaking. Paid almost $600 for my car to get fixed, with the platinum warranty. My car shook just as bad leaving the dealership, was told I would have to pay again More

by Grace Stevens
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cannot remember his name- sales department. Very kind and new.
Aug 21, 2021 -

Rapids Honda responded

Grace, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 04, 2021

Very satisfied Reason for visit was repairVery good Very satisfied Reason for visit was repair Very good people. Quick service Very nice facility I would come here again for any my cars repairs More

by MMH55080
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Smith 5stars
Aug 04, 2021 -

Rapids Honda responded

Here at Rapids Honda, customer satisfaction is our #1 priority. Luke and our team always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 03, 2021

Very good. As expected. I have little more to say. It was a good experience. The salesman Eric was very good a responded to my needs. More

by mmpierz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristina Andriyesh, Eric Mulvihill
Aug 03, 2021 -

Rapids Honda responded

Thanks for your feedback on your recent visit to Rapids Honda. I'm glad to hear that Kristina, Eric and our team were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 03, 2021

Usually my visit is flawless and I am thrilled, but this one was just average. I did not feel particularly valued as a Honda customer. More

by meganalwin
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luke Knilans
Aug 17, 2021 -

Rapids Honda responded

Megan, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Lance Spah Service Director (952) 207-7860 lspah@rapidshonda.com

August 03, 2021

The salesman Roger Thomas is excellent,He explained everything very thoroughly , He was very Helpful and understanding,He went above and beyond, I would recommend him as a salesman to anyone, More

by andy.liddiard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Kue, Roger Thomas, Marlin Haney
Aug 03, 2021 -

Rapids Honda responded

Andy, Thank you for taking the time to share your feedback with us. Roger and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

Aug 03, 2021 -

andy.liddiard responded

Thank you for being a Dedicated dealership

August 03, 2021

I came in to see if i could trade in my vehicle and got amazing and fast service! I love coming to rapids Honda it is clean, friendly and always exceptional! More

by sydneynsand
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Lacey, Jorge "Jorch" Espinosa, Roger Thomas, Myles Van Den Boom, Eric Mulvihill, Rachael Wright, Jack Scheel, Logan Nelsen, Dee Saren, Hamdija Mustafic
Aug 03, 2021 -

Rapids Honda responded

Sydney, Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 03, 2021

Everyone was very kind and helpful. My salesman even took the time to speak with my son on the phone. The whole process went well. More

by elaine.k.kipp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christiana, Katie Young, Chad Zastrow, Kristina Andriyesh, Joel Bringle
Aug 03, 2021 -

Rapids Honda responded

Elaine, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 02, 2021

Very friendly and helpful! We had an issue that needed immediate repair. Lucas Smith was great to work with and had the repair done quickly! More

by obiewilson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Smith
Aug 02, 2021 -

Rapids Honda responded

Thank you for choosing Rapids Honda, your feedback and rating mean a lot to us. We're glad Lucas and the team were able to help, and we hope to see you again! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 01, 2021

Friendly service writer and fast service. Casual waiting room with access to snacks/popcorn. Sales agents came over periodically to ask if I needed anything More

by ssplanter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Zastrow
Aug 02, 2021 -

Rapids Honda responded

Thanks for sharing your thoughts about your experience working with Chad here at Rapids Honda. We appreciate your business and hope to see you again soon! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 01, 2021

I always bring my wife’s Honda to the dealership for service. This past week I brought it there for an oil change and tire rotation. I also requested the service person to check one of the tires for a s More

by mheilman@comcast.net
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lucas Smith
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