Randy Marion Kia Salisbury

Routine maintenance Mr. Mullen was the gentleman that assisted me. He's knowledgeable, cares, and it's genuine. 100% recommend. I've been taking my car in for routine mai Mr. Mullen was the gentleman that assisted me. He's knowledgeable, cares, and it's genuine. 100% recommend. I've been taking my car in for routine maintenance for almost 7 years now. John made this previous visit the most delightful experience to date. I'd rate him 11 out of 10, but he's an Eagles fan🤢, so 10 out of 10. Keep Pounding brother and thanks for all your help again. More

Very Flexible people Everyone there was very friendly, even the sales staff that wasn’t working with us. Their team effort is impressive. The sales and financing managers Everyone there was very friendly, even the sales staff that wasn’t working with us. Their team effort is impressive. The sales and financing managers where awesome. It was a fantastic experience! More

Excellent Service Thank you so dam much Reginald Johnson at Gerry Wood Kia, for clearing my tears. I was very upset when I ran into you,but I let with a huge smile. Tod Thank you so dam much Reginald Johnson at Gerry Wood Kia, for clearing my tears. I was very upset when I ran into you,but I let with a huge smile. Today you was my rock. Thank you. More

Terrible would be an understatement My wife and I inquired about a Snow White Pearl Kia Telluride EX on Friday 5/3. It was the exact trim my wife wanted. Our initial contact was with Niy My wife and I inquired about a Snow White Pearl Kia Telluride EX on Friday 5/3. It was the exact trim my wife wanted. Our initial contact was with Niya. We communicated over the phone, through email, and text message. Between Friday and Saturday, Niya got me the price, we went through submitting a finance application to Kia Finance, she sent over the price breakdown, we discussed a trade -- and payoff. On Monday, I follow up with Niya again to reassure me that everything was in place, I could complete paperwork and take delivery without my wife, verify vehicle availability, etc. to ensure a smooth transaction. She replied that everything is good and that I should put a deposit of $500 down to hold the vehicle and stop it from being shown. I paid the $500 and received a receipt. We scheduled an appointment for Tuesday at 11 AM to complete the transaction. We complete the paperwork and Erik takes the folder to the "back". At this point we're just waiting so I ask to see the car while we wait. Erik walks out and comes back in and notifies me it's not there. I asked why and he finds out that another salesperson took it on a test drive. I asked how is that possible when I paid $500 to hold it? He looks a little confused as this was something that had not been conveyed to him. So he gets up to inquire about it. Now it's 2 PM, still haven't been approached by the Sales Manager or Finance Manager, and I've asked Erik several times what the hold up was, I go outside to call my wife and Teudi comes up to me, introduces himself, and says he was paged to the back by Finance and was told he needed to come tell me bad news -- the rate and approval I was provided on Saturday prior to coming down was turned down and can't be acquired. This was the beginning of the end as I don't believe this is something that should've been conveyed by either the Sales Manager or the Finance Manager, whomever was involved with setting the customer up for disappointment but not the poor guy who had no clue. I explained to Teudi that we've been working on this since last week, that I drove 5 hours down, that I have documented conversations that everything was in place, that I've been here since 11:30 and this is the first time anyone has said anything. Teudi now gets flustered as I can tell he wasn't provided the entire context of what occurred. He said he would go back in and figure it out. I told Teudi had I known this, I would've had my credit union finalize paperwork on Saturday or Monday. At around 3:00 PM the Sales Manager -- Pete Ballard, finally emerges and states they can't get us approved, which I found odd. He says he would refund the deposit. I told him the same thing I told Teudi about travel, lost day of productivity, the documented communication that I had and he then says that I should've called to speak with someone. I show him the text message thread, several calls to the dealership on my call log, and emails. I showed him the several times his staff said that everything was good to go. Erik come back over and I tell him to hold off on refunding my deposit. I get my phone out and apply for financing with USAA and Pentagon Federal Credit Union, where we are instantly approved. I ask him to get the Sales Manager back over here and let's wrap things up. I have USAA fax over the dealer paperwork to begin the process to get out of there with the SUV. Pete comes back over and says, "well since your wife isn't here to sign her part of the paperwork, we can't release it to you today." I tell Pete that's not what any of the communication from your team says. It seemed as though Pete was trying to think of every reason imaginable to not sell the car to me. Erik brings the revised paperwork over and immediately I see an issue. The "new" one they're trying to sell me has over 3,300 miles on it. I ask Erik if it was a typo? He goes off to confirm with Pete and it turns out the mileage is correct. I tell Erik I need to call my wife who then proceeds to become upset about the whole ordeal. I asked Erik to find out what the story is because I find it hard to believe that 3,300 miles is from test drives. Erik comes over to confirm my suspicions that it was a demo model. Pete did apologize, but in my opinion he was part of the problem so that apology fell on deaf ears and I do believe, even though I try to assume positive intent, that there was no way a sale happens without the sales manager knowing so Pete knew there was a deposit on the SUV, allowed his other salespeople to continue showing the car, allowed another contract on it even though my paperwork was in first, and ultimately sold it before refunding my deposit or at least alerting me first. More

Excellent My service with Gerry Wood Kia was terrific. It’s always such a pleasure to see and deal with Reginald Johnson . This is my second car Reginald have s My service with Gerry Wood Kia was terrific. It’s always such a pleasure to see and deal with Reginald Johnson . This is my second car Reginald have sold me. Thank you Reginald Johnson. More

Great people friendly service We bought a used car it was a great experience most dealers wanted a a lot down because of our credit it wasn’t pretty. But they treated us with respe We bought a used car it was a great experience most dealers wanted a a lot down because of our credit it wasn’t pretty. But they treated us with respect and got us financed for a great car that was exactly what we where looking for More

Awesome, friendly My time there was great. Chris is a awesome guy. He treated me great. My service didn't take long maybe 25 minutes. I was taken good care of. My time there was great. Chris is a awesome guy. He treated me great. My service didn't take long maybe 25 minutes. I was taken good care of. More

Patient and understanding We started looking at vehicles several months ago, and Lina helped us on our visit. She was patient and helpful, understanding that we were ONLY look We started looking at vehicles several months ago, and Lina helped us on our visit. She was patient and helpful, understanding that we were ONLY looking at that point. Since that first visit, Lina has stayed in touch...only ever reaching out to check on OUR process and where we were in our considerations. Fast forward to today, and an impromptu visit that led to a SUV purchase that best fits our family. Lina will answer your questions and help you in driving what you are interested in until you find what is right for YOU. Overall great experience. More

Caring, kind and generous! Down to earth kind family oriented. Make good strategy options coming from the Customer point of view. This group has family friends customer mind Down to earth kind family oriented. Make good strategy options coming from the Customer point of view. This group has family friends customer mind set. Come on in and see For yourself 😉 More

Great Service by Great People The folks at Gerry Wood Kia are always so kind and friendly I enjoy each trip. The work is always completed right the first time. Kim The folks at Gerry Wood Kia are always so kind and friendly I enjoy each trip. The work is always completed right the first time. Kim More