Randy Marion Kia Salisbury

Great Service was Chris was great. Highly recommend . Service was done very quickly he informed me of a recall that I had open on my vehicle. Couldn’t ask for more Chris was great. Highly recommend . Service was done very quickly he informed me of a recall that I had open on my vehicle. Couldn’t ask for more More

Excellent Service I would like to thank Reginald Johnson at Gerry Wood Kia. When his manager counted me out, Reginald used his brains and came up with and ideal to make I would like to thank Reginald Johnson at Gerry Wood Kia. When his manager counted me out, Reginald used his brains and came up with and ideal to make the deal. I would like to thank Me. Andrew Galloway, for working with Reginald Johnson to make this possible. I will need to bake these two guys a cake. Thank you both so much. More

Professional My service advisor, Dino fully explained what needed to be done and quoted prices before service was done. Outstanding service department. The waiting My service advisor, Dino fully explained what needed to be done and quoted prices before service was done. Outstanding service department. The waiting room is comfortable. More

Great service My advisor was John Mullen and he did a great job and kept me informed, always great service at Gerry Wood and good prices to go along with service. My advisor was John Mullen and he did a great job and kept me informed, always great service at Gerry Wood and good prices to go along with service. More

Poor customer service in sales department Worst customer service in all the years I have been purchasing new vehicles. I live in GA and spent 8 years in the U.S. Air Force. I wanted to buy m Worst customer service in all the years I have been purchasing new vehicles. I live in GA and spent 8 years in the U.S. Air Force. I wanted to buy my daughter-in-law (who lives in NC) a new, dependable car. We found the car we wanted at Gerry Wood KIA and agreed to a price with the sales rep and sales manager , signed an agreement, and wrote a check (I was paying cash). This agreed to price included a military service reduction of $400. While we were waiting for the finance manager, the sales manager came over to tell me I couldn't use the military discount because I didn't have a NC ID and, therefore, couldn't be added to the registration. I thought I was a member of the U.S. Air Force and not the NC AF; but, I said, OK, we both agreed to the price, I expect you to honor it so take $400 off your price somewhere else--remember, I was paying cash. He refused. After several minutes of "discussion" he agreed to $200. Very poor customer service and extremely poor attitude toward a paying customer. The only positive notes of the day were that 1) my daughter-in-law now has a new and safe car 2) when Mark in finance heard what happened, he took and additional $400 off the price of the extended service plan to make it right. Thank you to Mark but the sales manager needs some customer service training. If I ever purchase another vehicle in NC, I will NOT be using this dealership. Please note, Josh was my sales rep but he was not the one who refused to honor the agreed price. That was his sales manager, whose name I do not recall nor do I care to remember. More

Great Service Center Five star service for sure. From being really courteous and knowledge I think they have best service center I have been in. Had an oil change one week Five star service for sure. From being really courteous and knowledge I think they have best service center I have been in. Had an oil change one week ago in left than an hour and got car washed too! Went back today for a recall appt that was one hour. I was done and out in 40. Included another car wash! I am really excited to have this Gerrywood Kia nearby!! More

Excellent Service My husband and I would really like to think Mr. Reginald Johnson on all his hard work. We came in looking at a used Sportage with the same payment, b My husband and I would really like to think Mr. Reginald Johnson on all his hard work. We came in looking at a used Sportage with the same payment, but he did a great job in convincing us for a $100 more per month, the next Sportage was the way to go, and he explained why, and it really made sense. He's a very smart man, and great at what he does. Thank you Mr. Johnson. More

Excellent Service Thank you so much for everything Reginald Johnson, you made my day at Gerry Wood Kia. Reginald is an outstanding guy, and was a pleasure to work with Thank you so much for everything Reginald Johnson, you made my day at Gerry Wood Kia. Reginald is an outstanding guy, and was a pleasure to work with you. More

Always friendly Chris is always friendly! He greats you warmly and if you ask, he’s agreeable to showing you pictures of his beautiful dogs! He does a great job in Chris is always friendly! He greats you warmly and if you ask, he’s agreeable to showing you pictures of his beautiful dogs! He does a great job in getting you what you need. More

The best service ppl anywhere!! Absolutely hands down the best dealership, service dept & ppl! Regardless of the make & model of your vechicle, these mechanics are certified for all Absolutely hands down the best dealership, service dept & ppl! Regardless of the make & model of your vechicle, these mechanics are certified for all services. Guaranteed services with the friendliest knowledgeable service ppl ever... My 5 star is because I own a Chevy Cruze & Gerry Wood Kia services my vechicle always! They have serviced me better than any other, even the Chevy ppl with supposed knowledge!! More