Randy Marion Kia Salisbury

This was the best customer service experience I have ever had, hands down. My husband convinced me that we should try this dealership, but I was not totally convinced. The sales and finance team won me over. had, hands down. My husband convinced me that we should try this dealership, but I was not totally convinced. The sales and finance team won me over. They all worked diligently to find us just the right vehicle, that matched all of our criteria and had an affordable payment. The icing on the cake was the exceptional warranty they give every car they sell. I will definitely go back to Gerry Wood, and I will highly recommend them to everyone I know. More

My buying experience was good at Gerrywood Kia. My sales associates were friendly and personal. The finance manager was very friendly as well and made my experience in purchasing a car fast and fun. My prob associates were friendly and personal. The finance manager was very friendly as well and made my experience in purchasing a car fast and fun. My problem with the dealership is the underlying of the unknown and how unorganized they seem to be. My first sales associate had to leave us several times to go talk to finance and we seemed to have been there all day. Their computers were down which slowed the process. It felt like a hospital stay by the time we left. A few days after my purchase the finance manager called my job a couple of times to have my employer to call the bank to verify my employment. I had gave my employers phone number at the beginning. I also, received a text message from the finance manager saying that I needed to help him get a handle on the bank contacting my employer.. Still waiting on my paycheck from the dealership since I was being held responsible for some of his job. My worst experience during this whole thing was 1 week after purchasing my car. The car I bought had no warranty so I purchased a warranty for it. One week from purchase of car and warranty, the check engine light came on. I went to auto zone to have it checked for FREE. Their computer read that it was a knock sensor and showed the code had been cleared once. I then went to the dealership with receipt in hand. I talked with one of the sales associates and finance manager about this. They were willing to take a look at it. I then mentioned about Auto Zone and them saying the code had been cleared once. The finance manager and sales associate told me that the check engine light had probably been on before and that service fixed the wrong thing. The sales associate said he would take a look under the hood, that something could just be loose.. I did not let him look under hood, due to him not working in service he is a salesman. I didn't want this to be a worse experience. I asked about my warranty covering any of this. I was told that my warranty did not start until 30 days after my purchase. They then sent me to Gerrywood Honda service department. I felt as if they just wanted to get rid of me. When I pulled into service, cut the engine off so I could talk to the service guy, he told me to turn the engine on. I did as said and the engine light was off. I am not real sure what happened, but I know that it is 21 miles from my house to dealership, the light was on the whole time and with a stop at Auto Zone, the light was still on. Nobody did anything to fix my problem and I am worried of when it will resurface. I can rest assure I would rather pay a mom and pop garage to fix my problems than Gerry Wood. At least I will be putting groceries on their table vs. paying for 3rd vacation home. Needless to say, everyone is friendly. Just unorganized and I would suggest if you are going to buy from them, already have a loan from your bank and be ready to pay out right like that. Also, don't buy used cars. More

Jake's customer service was superior, bar none. He was willing to work with me over the phone while I was busy at work. I communicated what I needed in my next car and at what price level. He found t was willing to work with me over the phone while I was busy at work. I communicated what I needed in my next car and at what price level. He found the perfect car with a very affordable payment (better than expected for the car I got!).. When I finally met him after work, I test drove my new Kia Optima and was out the door within the hour once the financing was complete. Shopping for a new car has never been so easy. I was impressed with him respecting my busy work schedule and not requiring me to appear in person before he started working for me. it doesn't get better than this! More

I had a great experience buying a vehicle at Gerry Wood Auto Group. The staff was very friendly and worked very hard to get me the truck I wanted and could afford. Auto Group. The staff was very friendly and worked very hard to get me the truck I wanted and could afford. More

The sales process was friendly, honest, and professional. Jake Berensheski and Steve DiBacco answered all of my questions and provided me with enough information to make a good decision. No high pressure. I Jake Berensheski and Steve DiBacco answered all of my questions and provided me with enough information to make a good decision. No high pressure. I didn't feel like they were trying to "sell" me a car. I also met Steve Brooks in Finance and Chris Gurley in Service. They were a good finish to a great car buying experience. I would highly recommend Gerry Wood Auto Group to anyone looking to buy a new or used car. More

We just purchased 2 new cars from Gerry Wood. We bought our first two cars from them in 2010. The service is great and the people are wornderful to work with. our first two cars from them in 2010. The service is great and the people are wornderful to work with. More

Your staff is great. Kelvin was very friendly and knowledgeable. My interest rate is horrible but not his fault. Overall it was a good experience. knowledgeable. My interest rate is horrible but not his fault. Overall it was a good experience. More

I'm very pleased with my experience at Gerry Wood Kia. The staff is wonderful and excels at providing great customer service. Definitely would recommend them to family and friends. The staff is wonderful and excels at providing great customer service. Definitely would recommend them to family and friends. More

This is the second car that I brought from Gerry Wood KIA. Each time was very easy no pressure and your needs come firts. Jake was very friendly and very knowledgable of all vehicles. This is the way car KIA. Each time was very easy no pressure and your needs come firts. Jake was very friendly and very knowledgable of all vehicles. This is the way car buying should be. Steve got me the deal that I wanted and also sold a vehicle to a family member at the same time. The service center is very friendly, professional and fast. Save yourself the run around stop Gerry Wood first. More

Our experience was fantastic and it helped greatly to have a salesman like Terry Gandy. While buying a car is almost always a time consuming task, Mr.Gandy made it much better than we have ever experienc have a salesman like Terry Gandy. While buying a car is almost always a time consuming task, Mr.Gandy made it much better than we have ever experienced. Mr.Gandy introduced us to Mr.Racano and Mr. Gurley who were also on top of their game and equally impressive. TO sum it all up, Gerry Wood Kia has shown us that there are dealerships that have intelligent,caring salesmen,finance,and service advisors that know their product and know how to sell it without resorting to slick tactics. We also enjoy our new Kia and feel that it fits in with our lifestyle and the Warranty and Lifetime Oil changes make for a lot less stress for us. These are just a few of the reason that we are very satisfied with our purchase and the people that form the Jerry Wood Kia dealership. More