Randy Marion Kia Salisbury

Bought my fourth vehicle Love going to Gerry Wood Kia ! They have always been just the best! I have just purchased my fourth vehicle from them. And not only with my purchases Love going to Gerry Wood Kia ! They have always been just the best! I have just purchased my fourth vehicle from them. And not only with my purchases but with also the maintenance of all my vehicles! They are wonderful. You need to buy your car or truck here! More

DISRESPECTFUL & INCOMPETENT - AVOID! DISRESPECTFUL & INCOMPETENT organization. Emailed this dealer and 25 others when looking for a new car. Their price wasn't the lowest, and I told them DISRESPECTFUL & INCOMPETENT organization. Emailed this dealer and 25 others when looking for a new car. Their price wasn't the lowest, and I told them that's that and moved on and purchased elsewhere. Easy enough. After that initial email, I was ILLEGALLY signed up for their SPAM MAILING LIST and began receiving messages from them. The first one I clicked "unsubscribe" and it claimed to have me removed. Incorrect. A few days later, another email from them, to which I replied to the sender letting them know NEVER TO CONTACT ME AGAIN and that their unsubscribe system was not working. I received a reply from them saying "I will make sure that you don't be contacted by phone, nor email again. Thank you." Incorrect. I've been contacted 2 additional times since then including today yet again, despite having their word of NEVER CONTACTING ME AGAIN and REMOVING ME FROM THEIR SPAM MAILING LIST. These are the worst types of businesses, with no honor or respect for their customers. Imagine dealing with this type of incompetence on a regular basis... it would be unbearable! This organization isn't intelligent enough to resolve these basic problems, how could they be trusted with customer financial information, social security numbers, loans, servicing your vehicle where you entrust your family's safety? They can't. Never do business with this xxxx of the earth type car dealership, you'll regret it as I have even at the beginning of the process. More

Very pleasant buying experience My wife and I purchased a 2016 Kia Sportage and have been very pleased. The experience we have had in the past buying cars was shall we say stressful, My wife and I purchased a 2016 Kia Sportage and have been very pleased. The experience we have had in the past buying cars was shall we say stressful, take all day, demanding. This did not happen at Gerry Wood Kia. Bonnie Cress was knowledgeable and easy to work with. Probably the easiest car buying experience we've had. More

Left on the side of the road Purchased a 2012 Kia Optima new and motor failed at 102K miles. Explained situation to GM Brad Wood and was bluntly told that there was nothing dealer Purchased a 2012 Kia Optima new and motor failed at 102K miles. Explained situation to GM Brad Wood and was bluntly told that there was nothing dealership was going to do to help, Motor locked up for no reason (oil was changed 2000 miles prior to motor failure). Had vehicle towed to nearest garage where the mechanic drained the oil to find that the oil had a gray tint from large amount of metal shavings. Bottom line is that the motor shreds at 102k miles and the response from GM Brad Wood is that there is basically nothing the dealership is willing to do to help out. My frustration is that the 2012 was my first Kia purchase and have now purchased two more Kia's from Gerry Wood since. I have two concerns with Gerry Wood (1) Obviously customer loyalty is in question here, and (2) what is going to happen to the 2nd and 3rd Kia as each of those vehicles reach the 100K mileage plateau. More

Low stress car buying experience Bonnie Cress is the sales person that we went through to purchase our 2015 Kia Sorrento. It was the last new 2015 Sorrento that they had on the lot at Bonnie Cress is the sales person that we went through to purchase our 2015 Kia Sorrento. It was the last new 2015 Sorrento that they had on the lot at the time.Since they had several 2016 models they needed to move this one out. She was very easy to deal with and I would HIGHLY RECOMMEND you to deal with her. It was the most low stress car buying experience that I have ever had to deal with. She was honest and up front and there was a little haggling with the sales manger with our trade in, but I felt like we got a great deal on our Sorrento. You can not beat the free oil changes for life and not to mention the 10 year 100000 mile warranty that is unheard of with most car dealers. The only thing I would complain about is that when they say a $3500 rebate it does not come off of the initial price you get the rebate through the monthly payments that you make. Be sure they show you a print out of how the rebate works, that helps explain it. More

super buying experience Samantha was our sales person. She was fantastic. Best car buying experience ever. She was easy to talk too, knew her business & great people person Samantha was our sales person. She was fantastic. Best car buying experience ever. She was easy to talk too, knew her business & great people person. Got a great deal & very happy with purchase. Will share positive experience with others. Thank you Samantha! ! More

The best experience I could ask for! We bought our first Kia and my first brand new car at Gerry Wood Kia and it was a great experience! Samantha and the whole team was able to take me an We bought our first Kia and my first brand new car at Gerry Wood Kia and it was a great experience! Samantha and the whole team was able to take me and my family needs and point me to the perfect car that could fit those needs. Samantha was an amazing salesperson and we had a great time with her. We had to make two trips to the dealership to finalize our deal but it was well worth it. Everyone there is very nice and seemed to genuinely appreciate our business and grateful for our business. We will definitely be doing business with them again! More

Purchase of 2016 Kia Sorento Bonnie Cress helped us and we would give her a 10 on everything. Had the car we wanted. Knew how to demonstrate everything. Fair trade in and deal was Bonnie Cress helped us and we would give her a 10 on everything. Had the car we wanted. Knew how to demonstrate everything. Fair trade in and deal was pleasant. Thanks, Bonnie. Charlotte Adcock. More

best experience So this was my 1st time buying a new car and Marcus Hayes was the best! The whole team is great though! I will definitely send people to him! So this was my 1st time buying a new car and Marcus Hayes was the best! The whole team is great though! I will definitely send people to him! More

Great Dealership My wife and I bought our first ever Kia. The salesperson Samantha was very nice and very helpful. She explained everything very clear. Everyone there My wife and I bought our first ever Kia. The salesperson Samantha was very nice and very helpful. She explained everything very clear. Everyone there was very nice. We will be back in the future to trade again with Gerry Wood Kia. More