Randy Marion Buick GMC Truck - Service Center

Horrid service Recently needed warranty work done. Wanted diagnostic fee.....I spoke to gm personally to get 1 hr. Remittance. Diagnostics done, advised repair w Recently needed warranty work done. Wanted diagnostic fee.....I spoke to gm personally to get 1 hr. Remittance. Diagnostics done, advised repair would be covered by GM. Then I was told my vehicle was on bac row somewhere.....amongst many vehicles. Repair day @ 0800, I was told one to two hours ( mind you, this is an unplug and plug in repair. After 2 minute door panel removal. Three and one half hrs later I called to get update.....secretary informed me it's not ready service manager would call me shortly. I called service again, about hour and a half later........told had to move my vehicle out to work on someone else's....then told having trouble programming.......Also told tech was in the PARKING LOT working on it now. Went to RM's to talk about over 5 hours for simple fix. They provided textbook apologies, excuses, and offer of free oil change. All said and done they agreed to fix my broken window motor as a compensation.....Be prepared to spend a lot of time waiting in a drab little waiting room when using RM service center in Huntersville NC. Made appt. with customer relations @ RM. They cancelled less than one hour before appt. Repeatedly called requesting reschedule........only voice mail answered. Week later went to RM headquarters and asked to speak to RM. Could not get past secretary.....She said customer service would see me now...I explained the CS person did not seem too interested in my experiences and I wished to soak to someone interested in my plight.......That was last week......so I guess they're still trying to find a RM representative who really cares about customer service. This is just one of the time wasting sat RM's.......I now take my vehicles to another dealership......Difference is night and day, in all areas........By the way, my wife has bought several cars from the new dealership ( not GM ) because of the RM experiences I have endured.......Updates if caring person is found. More