Randall Reed's Planet Ford - Service Center

The service I received was incredible. Good job , please keep up the good work . Than you Good job , please keep up the good work . Than you More

I take my truck for a trasmission problem and yall spend my gas and the truck was not even good still with the same problem my gas and the truck was not even good still with the same problem More

They did a very good job on my truck and got it done in to day to day More

Excellent customer service. Jose was punctual, professional, and delivered my vehicle in a timely manner. Jose was punctual, professional, and delivered my vehicle in a timely manner. More

Rep. Remembered me and what we had talked... kind of fast service. The only con found was the price... everyone now is trying to make up for the COVID ti Remembered me and what we had talked... kind of fast service. The only con found was the price... everyone now is trying to make up for the COVID time More

Outstanding and friendly service. Service manager was very helpful and friendly and enthusiastic. High quality service Service manager was very helpful and friendly and enthusiastic. High quality service More

Josh was great answered phone calls no issues with service very knowledgeable ,informed with progress service very knowledgeable ,informed with progress More

Good experience and prompt service. Had no issues with scheduling an appointment and fixed under warranty issue. Thank you. Had no issues with scheduling an appointment and fixed under warranty issue. Thank you. More

The team lacks attention to detail and I’ve had to revisit for recurring issues multiple times. In addition to that, they have also caused issues due to poor workmanship and quality. The service revisit for recurring issues multiple times. In addition to that, they have also caused issues due to poor workmanship and quality. The service contact has been accommodating, and supportive but the service management fails to follow through on actions committed by the service desk folks. An example is covering rental fees for the lack of having loaners on maintenance issues caused by the technicians. I’ve had to make multiple phone calls to rental agency, ford management folks and waste many hours dealing with their poor attention to detail, communication, and customer service. I love Ford and have had 3 explorers, two from this dealer, but this specific 2020 ST is plagued with reliability issues. Due to that, and having all of these experiences, my next explorer will not be purchased from this location. More

Tim went above and beyond with his customer service. He constantly kept me informed throughout the week on the service repairs. Thank you Tim! He constantly kept me informed throughout the week on the service repairs. Thank you Tim! More