Randall Reed's Planet Ford - Service Center

Kelli was very helpful and kept in contact with me while my truck was being fixed. She answered any questions I had and was very knowledgeable. my truck was being fixed. She answered any questions I had and was very knowledgeable. More

Takes too long to even get a recall done. Service is so slow. Makes it hard for family with single car. Service is so slow. Makes it hard for family with single car. More

This dealership is cool however they’re very unorganized when it comes to the bank system and they tend to give the run around really bad when it comes to deposits. Very unprofessional and confusing and was when it comes to the bank system and they tend to give the run around really bad when it comes to deposits. Very unprofessional and confusing and wasn’t very helpful or understanding when it came to down payments More

Ned Shortsleeve was very helpful even though the dealership is behind on servicing vehicles. Ned pleasant and communicated well with customer. dealership is behind on servicing vehicles. Ned pleasant and communicated well with customer. More

Knowledgeable and friendly service advisor. Did the work needing done in a timely manner. Offered to have a driver take me home but did not need one. Did the work needing done in a timely manner. Offered to have a driver take me home but did not need one. More

I had left last week when told it would take 3 hours for an oil change. I got there early last Wednesday and was out in about an hour. My service young man was very professional and friendly. He checked my an oil change. I got there early last Wednesday and was out in about an hour. My service young man was very professional and friendly. He checked my records and gave me information I had forgot. My family and I have had great service with sales and service at Randal Reed Humble and Spring. My son and I ordered mew Fords in January 2022 Great service and delivery. Will definitely be back More

Took my car in for a safety recall. Took them 2 weeks to do and also said my A\C needed repair.$3500 later fixed only to stop working 2 days later. Back to Planet Ford with once again Took them 2 weeks to do and also said my A\C needed repair.$3500 later fixed only to stop working 2 days later. Back to Planet Ford with once again probably no car to use for another 2 weeks. 😡😡😡😡 More

Excellent customer service, and the waiting time is always minimal for routine maintenance on my Vehicle. always minimal for routine maintenance on my Vehicle. More

Communication methods available to custom make it difficult to contact service advisors. Only email was available and the emails did not always go through. difficult to contact service advisors. Only email was available and the emails did not always go through. More

Excellent service is so awesome to go there for all of our needs thanks for everything our needs thanks for everything More