Randall Reed's Planet Ford - Service Center

The service Staff Kelly is real helpful and friendly. I enjoyed her knowledge and help. I enjoyed her knowledge and help. More

Martin was great. He got my truck in and out around a tight schedule A+ He got my truck in and out around a tight schedule A+ More

My service advisor Kelli is amazing. My vehicle is always in good hands at this dealership. And Kelli keeps me informed every step of the way. My vehicle is always in good hands at this dealership. And Kelli keeps me informed every step of the way. More

My experience was very splendid. The worker that helped me was very helpful and made my experience great. The worker that helped me was very helpful and made my experience great. More

Tim was great. very responsive. The loaner was so helpful and the department was also great. Very easy and pleasant experience very responsive. The loaner was so helpful and the department was also great. Very easy and pleasant experience More

The staff at Randall Reed in Humble has been superior and very efficient. Kelly has been so great to work with and we have been happy with our service. very efficient. Kelly has been so great to work with and we have been happy with our service. More

Planet Ford took very good care of me when I was in a difficult situation. difficult situation. More

Detailed and to the point services. Better than anyone’s expectations. Awesome work on the vehicle and very timaly Better than anyone’s expectations. Awesome work on the vehicle and very timaly More

CJ was good and explained what had to be done. Listened to me when I also discussed knowing how certain features of the vehicle were to operate. Listened to me when I also discussed knowing how certain features of the vehicle were to operate. More

GM rude condescending has nothing important to say. Talks about his wife when trying to discuss an important issue. GSM used cars doesn’t attend scheduled meetings. Wish I was able to talk to someone Talks about his wife when trying to discuss an important issue. GSM used cars doesn’t attend scheduled meetings. Wish I was able to talk to someone from corporate. 8233528430. Bought 3 cards from Randall Reed ford. Last experience was TERRIBLE. First explorer good then traded for upgrade. Second explorer, transmission went out in less than 30 days. In the shop for 2 months and more. 2 rentals, 7 courtesy vehicles later. Began the process on 3rd explorer, left the parking lot later at closing. Started to hesitate on the drive. Took it home. Got ready to go to work the next morning, same issue. Check engine light came on. Really. I would assume that this issue would have reached the GM since this was a huge issue back to back. But NO it didn’t. The salesmen are in a morning meeting at 9am every morning. This issue should have went up the chain. Called a meeting with GSM. After 4 days now was the day to meet him to discuss the problem. He did not score to the SCHEDULE meeting. That’s unprofessional. Nor did he call or email with an apology. I’ve been in there SO many times. Still nothing. Talked To GM, he knew nothing of the issue. NOTHING. Mike and Markel tried all they could to rectify the issue. Which was not their play but they tried. The used Manager which is no longer there lies allot. LIES. He is not to be trusted. So much more to discuss. I works love to speak to someone from CORPORATE My number 8323528430 More