Randall Reed's Planet Ford - Service Center

I recently had a very disappointing experience with your service department that I feel compelled to share. I scheduled an appointment to address two issues with my 2021 Ford Expedition: An activ your service department that I feel compelled to share. I scheduled an appointment to address two issues with my 2021 Ford Expedition: An active recall for Powertrain Control Module (PCM) reprogramming A Customer Satisfaction Program for a one-time replacement of the Battery Junction Box Additionally, I asked that your team inspect a potential issue with the steering. I dropped off my vehicle early Monday morning, and Jose checked it in. I clearly communicated that I’d be leaving it for the full day and expected a status update by that evening. Unfortunately, I received no call. The next morning (Tuesday), I called for an update and was told by Jose that the mechanic hadn’t found anything wrong with the steering, but they were still looking into it. Once again, I heard nothing further that day, so I called around 5:00 PM. I told Jose that if the work couldn’t be completed, I would just come pick up my vehicle. He then told me it would be ready the following day (Wednesday). I waited the entire day Wednesday without receiving any updates. When I called again, I told Jose I needed my SUV back regardless of the status. He said it was ready for pickup. When I arrived, I was shocked to learn that in three full days, no meaningful work had been done. The vehicle had simply been parked. The battery junction box was not replaced, and the recall-related reprogramming wasn’t completed—despite this being a relatively quick software update. This experience was frustrating and disappointing, especially considering I own three Ford vehicles. Communication was poor, expectations were mismanaged, and ultimately, nothing was resolved. I’m now left questioning the reliability of this service department and am hesitant to return—unless it's for a warranty-covered issue I can’t avoid. I hope this feedback prompts a serious review of your customer service processes. More

I only get my oil chance and small services done here. The customer service is great. I get my car taken care of 100%. Thank you and continue the great work. The customer service is great. I get my car taken care of 100%. Thank you and continue the great work. More

Pleasant experience all around. Everyone was professional and courteous. The service department was very proactive in getting my vehicle serviced Everyone was professional and courteous. The service department was very proactive in getting my vehicle serviced More

Great experience every time. I'm on my 2nd vehicle from planet ford and have not taken either of them to any other shop. I'm on my 2nd vehicle from planet ford and have not taken either of them to any other shop. More

Definitely the best advisors around. The service was professional and fast. I always feel welcomed as a customer by the Humble Team! The service was professional and fast. I always feel welcomed as a customer by the Humble Team! More

Ease of shopping; selected vehice available; follow up from salesman; sales staff excellent (Guy Guidry). from salesman; sales staff excellent (Guy Guidry). More

Fair and worked hard to correct problems but I wish they would have done the recall fix. They had my truck for 7 days, and they checked to see if it had a recall notice and documented that it did but they d would have done the recall fix. They had my truck for 7 days, and they checked to see if it had a recall notice and documented that it did but they did not take care of it More

Very helpful, knowledgeable of vehicles they willing to help customers. I highly recommend Randall Reed help customers. I highly recommend Randall Reed More

Nothing wrong with the dealership, but how can anyone be happy about paying $1700 for a design phaser problem which should have been a recall a few years back happy about paying $1700 for a design phaser problem which should have been a recall a few years back More

The best place to buy a truck, they have great inventory and offer big discounts on new vehicles that are last years model. and offer big discounts on new vehicles that are last years model. More