Randall Reed's Planet Ford - Service Center

Had to leave my vehicle for an estimated minimum of 10-14 days before a DIAGNOSIS could be made, with no option of making an appointment to hold my place "in line". Prior to a diagnosis, a loaner car was out days before a DIAGNOSIS could be made, with no option of making an appointment to hold my place "in line". Prior to a diagnosis, a loaner car was out of the question, even though the repair was going to be covered under my top of the line warranty bought directly through Ford. Upon completion of all repairs, I paid what I owed while someone pulled my vehicle around. I walked out and got into my vehicle to find that my windshield had been broken all the way from the driver side to the passenger side right at eye level. No one had even noticed, or if they did they chose to ignore it. I am very glad I did not drive off first, but luckily (haha) for me the break was so blatantly obvious that I couldn't have missed it. Pictures had been taken during drop off, so there was no question when the damage occurred. The repair cost of their at-fault damage required special management approval which took a few days, and then several more days for them to get me an appointment with a third party to replace the windshield. Overall I was without my vehicle for about 3 weeks and spent another 5 driving with a broken windshield. Now that I've had the vehicle back for a few weeks, I've noticed that the dashboard and the center console must have been removed at some point during the repair process because there are now gaps all over where they didn't take care to ensure proper fit up during reinstallation. I'm terribly unhappy with the service center and I will not take my vehicle there again and certainly I will never buy a car from them either. More

Tim was awesome throughout the whole process. Was able to secure a loaner for me and a truck nevertheless. Was able to secure a loaner for me and a truck nevertheless. More

It’s filled with polite people. The sales department will do what they can to help you. Service department needs work. The sales department will do what they can to help you. Service department needs work. More

Very pleased with the purchase F250 6. 7L Diesel King Ranch. Juan Perez goes out of their way to get me the vehicle that I want. Kevin Mckinnon in accessories department was very helpful in 7L Diesel King Ranch. Juan Perez goes out of their way to get me the vehicle that I want. Kevin Mckinnon in accessories department was very helpful in helping me add a tonneau cover and spray on bed liner. I enjoy every moment driving my new F250 King Ranch. More

Fast and delivered on time. Very happy with experience. Will definitely continue to get work done here Very happy with experience. Will definitely continue to get work done here More

Personnel was friendly and service was fast! Thank you! Great experience and will return next oil change. Thank you! Great experience and will return next oil change. More

Awesome dealership good people very prof. And knowledgeable about the needs of its customers would highly recommend them. And knowledgeable about the needs of its customers would highly recommend them. More

It’s a very clean dealership with a excellent staff, the advisors are awesome and I will recommend. advisors are awesome and I will recommend. More

they were kind respectful and efficient every service dept out there could learn a lesson from them. very happy with my service. Mark my service advisor was great. dept out there could learn a lesson from them. very happy with my service. Mark my service advisor was great. More

Very happy with are service rep Kelli Campbell she is a amazing very personable will only use her amazing very personable will only use her More