Randall Reed's Planet Ford - Service Center

I went in to get my check engine light fixed for my pre owned certified F150 and it was "fixed" but now the check engine light is coming back on about a week later for the same exact issue so I feel like i owned certified F150 and it was "fixed" but now the check engine light is coming back on about a week later for the same exact issue so I feel like it was never fully fixed More

I was treat with respect and kindness. it was an over all great experience. Mark kept me update and was great to work with. it was an over all great experience. Mark kept me update and was great to work with. More

THIS TIME the service Department did at promised. unlike every other time I have brought my car here. Thanks unlike every other time I have brought my car here. Thanks More

Service Advisor, Ms. Kelly, is an amazing professional to work with. Have never had the customer care that I receive from her. Randall Reed is so lucky to have such a ded Kelly, is an amazing professional to work with. Have never had the customer care that I receive from her. Randall Reed is so lucky to have such a dedicated professional with Leadership qualities!! More

It was the worst service I ever had. The cluster I purchased was for a 2007 XT my truck is a XTL . I tried to explain this but your employe gave me a very hard time and refused to excha The cluster I purchased was for a 2007 XT my truck is a XTL . I tried to explain this but your employe gave me a very hard time and refused to exchange the part for the right one. More

Our sales man Matt did a great job showing us the various Ford Edge models on the lot. He was very low pressure which allowed us to feel more comfortable. He was also very knowledgeable about the various fea Ford Edge models on the lot. He was very low pressure which allowed us to feel more comfortable. He was also very knowledgeable about the various features. We were also impressed with the sales experience to negotiate a fair price on our purchase, and move quickly to complete all the necessary paperwork The process from start to finish took between 2-3 hours which was a very nice change from past experiences which involved a lot of back and forth between the sales person and the sales manager. We really appreciated smooth streamlined sales experience. More

The staff went above and beyond to help with all of our needs buying our new truck. needs buying our new truck. More

Overall great experience; friendly staff, and convenient hours. Follow through was exceptional, would recommend to neighbors. hours. Follow through was exceptional, would recommend to neighbors. More

Great service! They kept me informed all the way. I will be back as needed. They kept me informed all the way. I will be back as needed. More

This last service I had done, was great no problems, service personnel were all very friendly and cordial. prior experiences not so much. Just getting oil changed was a hassle. Even if I had made an app service personnel were all very friendly and cordial. prior experiences not so much. Just getting oil changed was a hassle. Even if I had made an appointment, was told by one service person appointment really didn’t mean anything I would probably have to wait 2 or 3 hours . The guy was rude and obviously really didn’t care. Made fill like once we sold you the vehicle, now we’re gonna treat you like crap. I was done with planet ford, I started to leave and thankfully services manager Samantha Frank stepped in and took care of me every time after that , she was great to work with. I would have given 5 stars for my last service, but given the totality of all my experiences I gave 4. More