Randall Reed's Planet Ford - Service Center

the time for the return of our work vehicle was not kept promised. delayed our work productivity. was not willing to compensate us a loaner vehicle. After explaining the holdup of our business delay was cau promised. delayed our work productivity. was not willing to compensate us a loaner vehicle. After explaining the holdup of our business delay was causing. Never given us a straight answer when we asked about the cause of the problem only told that the software from Ford wasn't formatting the way it was should. More

Respectful and professional , had no issues whatsoever, my purchase and service all went well thus far . my purchase and service all went well thus far . More

The customers service I received was great and the repair that needed to be done on my vehicle was completed as soon as possible. that needed to be done on my vehicle was completed as soon as possible. More

While i had some initial complaints, the dealership quickly got in touch with me and resolved them. Thank you. quickly got in touch with me and resolved them. Thank you. More

I hate these ratings exercises but realize they can help. Most of the time I simply trash them but my last visit was made good by Steven Bishop. He went out of his way to help...even calling me later to give Most of the time I simply trash them but my last visit was made good by Steven Bishop. He went out of his way to help...even calling me later to give me information i had asked about. I am a bit frustrated with Ford though. I have had Fords for years and have never seen so much problems with my truck. The display screen comes on when it get around to it opting to stay blank or not coming on for miles down the road. More

1.5 week for a tailite issue. Then used my truck as a service truck and placed over 110 miles on it. They never did the two recalls that I ask that they do while they had it even though they told me the service truck and placed over 110 miles on it. They never did the two recalls that I ask that they do while they had it even though they told me the truck was ready. Wanted to know if I could wait possibly 4 hours for those to be performed. Very disappointed and will nit be recommended anyone to this location. Doggett and automation - never used my truck as a parts truck and they did the work that was asked to be performed each time and within a reasonable time. More

Must be doing something right, I’ve bought two mustangs, two F-150’s, a Taurus and a Bronco from them over the last 24 years. two F-150’s, a Taurus and a Bronco from them over the last 24 years. More

Truck went in for a nox sensor. Tech tested and was replaced! Good as new thank you! Tech tested and was replaced! Good as new thank you! More

jp is the man. will definitely recommend him to future cust omers. plesae let me know if you need anything else. will definitely recommend him to future cust omers. plesae let me know if you need anything else. More

Service was great . Joseph was very helpful and communicated well . Overall I am very pleased. Joseph was very helpful and communicated well . Overall I am very pleased. More