Randall Reed's Planet Ford - Service Center

They put us 12000 under and the gap insurance took nearly 2 1/2 months to pay out only a portion of it. 2 1/2 months to pay out only a portion of it. More

The following review pertains to the services provided by Randall Reed's Mobile Team and their customer care. The scheduling process for the services was efficient, and the mobile services' flexibility allow Randall Reed's Mobile Team and their customer care. The scheduling process for the services was efficient, and the mobile services' flexibility allowed me to manage work commitments without impinging on personal time. I appreciated the follow-up call from De'Siree Lee and Mr. Bishop regarding the service, which demonstrated a high level of attentiveness. Overall, I found the customer care and the flexibility of the mobile services to be excellent. More

Smoothest process ever! All around! Will definitely recommend! The staff were awesome and met all my needs All around! Will definitely recommend! The staff were awesome and met all my needs More

I had a good experience at first till the engine light came on for the same issue and now it is something that’s aftermarket which I didn’t know my car had that o bought in spring same owner so now I am o came on for the same issue and now it is something that’s aftermarket which I didn’t know my car had that o bought in spring same owner so now I am out 600 cause the canister was fine and they want 739 more to go back to stock plus talked with Trey he never responderd when I asked about it so that makes me think more that I wasted 600 I need someone to calm me asap awful I wasted 600 and it’s not fixed More

Had my truck 1 1/2 months to rebuild transmission under warranty. Was never able to get a loaner but customer service did offer me free oil changes after my unfavorable review. warranty. Was never able to get a loaner but customer service did offer me free oil changes after my unfavorable review. More

Excellent customer service in service department and would not want to take my truck anywhere else. would not want to take my truck anywhere else. More

La atención que recibo en cada servicio de mi vehículo es excelente, siempre me atiende José Alvarado desde hace aproximadamente 5 años y es una persona súper atenta, preocupada por su trabajo, y muy amable, excelente, siempre me atiende José Alvarado desde hace aproximadamente 5 años y es una persona súper atenta, preocupada por su trabajo, y muy amable, me atienden súper rápido y de verdad lo felicito por su excelente trato hacía el cliente, conocedora de su trabajo el cual hace con mucha dedicación y de manera educada, Planet Ford Service tiene un empleado de mucho valor en su empresa More

Lisa was very helpful with a recall on my truck. Went above and beyond to ensure I was handled professionally Went above and beyond to ensure I was handled professionally More

Start to finish Kelli took care of my truck. Keep me informed of the progress and was very helpful. Thanks Keep me informed of the progress and was very helpful. Thanks More

Jose is always professional, courteous and helpful. Also the concierge type role was a great addition and helps customer service greatly! Also the concierge type role was a great addition and helps customer service greatly! More