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Randall Reed's Planet Ford - Service Center
Humble, TX
1,242 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,242 Reviews of Randall Reed's Planet Ford - Service Center
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August 02, 2010
I had a problem with my moon roof and through the recommendation of Enterprise (whom I bought my car from) took it to Randall Reed's for repair. They gave me a new vehicle to drive while attemtping t recommendation of Enterprise (whom I bought my car from) took it to Randall Reed's for repair. They gave me a new vehicle to drive while attemtping to solve an intermittant problem with my roof popping up. It turned out that it wasn't a Ford problem but the people who installed the Lojak transmitter interfering with the wiring! They contacted the Lojak people in which they traveled to Randall Reed and repaired their mistake. I will never use anyone but Randall Reed's service dept. to work on my vehicle! They went above and beyond the call of duty! More
by jraubsr
Employees Worked With
Reggie Kerr
August 19, 2008
Service department is the worst I've ever experienced. Customer service is a term they don't understand or care to understand. Rude, even malicious service advisor allowed to "steal" key ring with house Customer service is a term they don't understand or care to understand. Rude, even malicious service advisor allowed to "steal" key ring with house and office keys and was not reprimanded. No quality control to ensure that requested work is completed or done properly, i.e. after having tires rotated, a lug nut was left off of both driver side wheels and I was allowed to leave the dealership with two missing lug nuts. Total incompetence in the entire department. Would not recommend taking any vehicle to this location for any type of repairs/service. More
by cherrypratt
Employees Worked With
5
