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Randall Reed's Planet Ford - Service Center

Humble, TX

4.4
1,189 Reviews

1,189 Reviews of Randall Reed's Planet Ford - Service Center

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August 27, 2019

2011 Ford Fiesta transmission issue Amanda the service advisor was very knowledgeable and helpful. She was aware of previous cars with the same issue and basically was upfront. I was exp More

by eugene65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2019 -

Randall Reed's Planet Ford responded

Eugene, thank you for letting us know that Amanda and our team were helpful, knowledgeable and did a great job assisting with your vehicle's needs. Should you need anything additional, our Planet Ford team in Humble is always here to help!

August 26, 2019

Recall It's good to call ahead of time, but once parts were finally in they were great - dropped off car in the morning, they have a shuttle service to get y More

by Jamie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lorena Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Vickers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Lang, Rosie Jones, John 'JT' Thomas, Brian Smith
Aug 26, 2019 -

Randall Reed's Planet Ford responded

Jamie, thank you for allowing Randall Reed's Planet Ford in Humble to assist with repair needs. We are happy to read that our team took great care of your vehicle. Please do let us know if you need anything additional.

August 26, 2019

Service done in timely manner Yes, I felt like my car would get the best work done on it here correctly, and knew they knew all about a Ford Escape. More

by Bates, carol1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John 'JT' Thomas
Aug 26, 2019 -

Randall Reed's Planet Ford responded

We would like to thank you for choosing Randall Reed's Planet Ford in Humble to assist with Ford Escape's service needs. We are happy to read that our team was knowledgeable and did the work correctly. Please do let us know if you need anything additional. We're always here to help.

August 24, 2019

Car service and workers were great, they got me in and out super fast in a friendly manner. Will definitely keep coming back! Great service! More

by Julie1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosie Jones
Aug 26, 2019 -

Randall Reed's Planet Ford responded

Julie, that is the great feedback we love to read. From our entire team, we thank you for allowing Randall Reed's Planet Ford in Humble to service your vehicle. We;ere happy to read that our team took good care of your vehicle and did so in a super fast and friendly manner. Please do let us know if you need anything down the road.

August 23, 2019

Service for My F-150 The recall service for my F-150 (computer issue) and repair/replacement of the gas tank flip door was done quickly in one day. The service rep JT did More

by Fortier, Gary52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John 'JT' Thomas
Aug 26, 2019 -

Randall Reed's Planet Ford responded

Gary, we appreciate you choosing Randall Reed's Planet Ford in Humble for your F-150 service needs. We are happy to read that JT and our team took great care of your truck. We have share your feedback with our management team as well for them to review in full. Please let us know if you need anything additional.

August 23, 2019

2018 F450 This is the 3rd time my truck has been in the shop for the same thing and every time the service department is very nice and accommodating getting my More

by Poorboy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Lang, Daniel Fraleigh, Byron Nelson
Aug 26, 2019 -

Randall Reed's Planet Ford responded

Thank you for sharing your review. Customer satisfaction is always our top priority and we are happy to read that Nick and our team did a good job assisting with your service needs. If you would like assistance with a new vehicle, please e-mail social@planetford59.com, reference this Dealer Rater review and let us know what you're looking for. We will be happy to have a manager reach out to further assist you.

August 23, 2019

Satisfied Sercice experience was quick and very professional. Luis and Rosie took good care of my service needs. They explained the service check list and wa More

by Lou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis in fleet service, Rosie Jones
Aug 26, 2019 -

Randall Reed's Planet Ford responded

Lou, what great feedback. We thank you for choosing and reviewing Randall Reed's Planet Ford in Humble. e are pleased to read that Luis, Rosie and our team did a great job assisting you. Please let us know if you need anything down the road. We're always here to help!

August 22, 2019

Service was a little slow and the advisor tried to talk me into coming back next day even thought there was four hours left till close. More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
looks to be Grant Garrow
Aug 26, 2019 -

Randall Reed's Planet Ford responded

Mike, thank you for taking time to share your feedback. We have shared it with our management team to look further into. We do appreciate you letting us know that overall you visit was good and do hope you will allow us to assist you down the road with any automotive needs.

August 22, 2019

Absolutely and overwhelmingly satisfied. Amanda Wade and all of the service team who participated in the work done on my truck deserve recognition for having gone beyond the normal in achievi More

by DudleyG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Znidarsic (started the ball rolling. Don't know the parts people who sold me the new battery. Didn't record names of the courtesy shuttle drivers who deserve recognition also.
Aug 26, 2019 -

Randall Reed's Planet Ford responded

Dudley, we are "absolutely and overwhelmingly" thankful for your kind review. We are happy to read that Tim and our team did a great job assisting you and we thank you for choosing Planet Ford in Humble and your wonderful feedback.

August 21, 2019

Service drive Was left standing at the desk while the service writer arranged papers, he never acknowledged my presence. Had made an appointment 1 week prior to ha More

by Sad
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jason
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