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Randall Reed's Planet Ford - Service Center
Humble, TX
1,245 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,245 Reviews of Randall Reed's Planet Ford - Service Center
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October 27, 2019
Oil change Went to the quick lube in Porter on a busy Saturday around 1100. Checked in. Was told that there was a 2 hour wait. I decided I’d go ahead and wait b Went to the quick lube in Porter on a busy Saturday around 1100. Checked in. Was told that there was a 2 hour wait. I decided I’d go ahead and wait bc I had a free oil change courtesy of Belinda Sage at planet(Tks). I was in and about in 45 mins. Not bad for a busy Saturday. More
by F 150
Employees Worked With
October 26, 2019
Free oil change Very friendly and courteous staff. for a Saturday morning; everything went surprisingly fast; only 2 hour wait. Clean waiting area. Tv on to hel Very friendly and courteous staff. for a Saturday morning; everything went surprisingly fast; only 2 hour wait. Clean waiting area. Tv on to help time pass a little quicker. More
by Explorer
Employees Worked With
don't remember names
October 23, 2019
NICK LANG NICK HAS ALWAYS TAKEN EXCELLENT CARE OF MY WIFE AND MY VEHICLE.. HE ALWAYS GETS US IN, IN A TIMELY MANNER AND MAKES IT AS EASY AS POSSIBLE. NICK HAS ALWAYS TAKEN EXCELLENT CARE OF MY WIFE AND MY VEHICLE.. HE ALWAYS GETS US IN, IN A TIMELY MANNER AND MAKES IT AS EASY AS POSSIBLE. More
by JACQUES VERRON
Employees Worked With
Nick Lang
October 23, 2019
Excellent Brought my truck in to have a recall checked. My salesman met me at the service center and I was taken care of quickly and notified by email as soon Brought my truck in to have a recall checked. My salesman met me at the service center and I was taken care of quickly and notified by email as soon as it was complete. More
by Denise
Employees Worked With
Sean
October 18, 2019
Best Service Department Ever The service department especially Nick, did a grate job. on my vehicle. I would highly recommend you service department also, your sales force is gre The service department especially Nick, did a grate job. on my vehicle. I would highly recommend you service department also, your sales force is great. More
by graves1
Employees Worked With
Nick Lang, Nick Lang
October 18, 2019
Always a good experience! In the past, I was reluctant to have my vehicle oil changes done at the dealership, but that opinion has changed. They’ve made it convenient and easy In the past, I was reluctant to have my vehicle oil changes done at the dealership, but that opinion has changed. They’ve made it convenient and easy to get in and out quickly. The accommodations while waiting are comfortable and I can get work done if needed. More
by CAR
Employees Worked With
Nick Lang
October 18, 2019
Service Went in for routine service and was recommended to service auto for 40,000 miles,which I was glad to be told and several items were taken care of . G Went in for routine service and was recommended to service auto for 40,000 miles,which I was glad to be told and several items were taken care of . Good job. More
by Regina
Employees Worked With
Perry
October 17, 2019
Great thorough Service! Thorough check during oil change identified a weak battery. So much better to replace during service than be stuck on the road with my family with a d Thorough check during oil change identified a weak battery. So much better to replace during service than be stuck on the road with my family with a dead battery. Nick always makes sure that my truck has a complete check when I bring it in. More
by Bob
Employees Worked With
Nick Lang
October 16, 2019
Service Call Saturday for first oil change and rotation, service said bring the truck. We came they refused to take the truck. Called again for service on Fri Call Saturday for first oil change and rotation, service said bring the truck. We came they refused to take the truck. Called again for service on Friday again they said come and bring truck, it took all day Did not do rotations tire, recall was not fix and only they did oil change after all day of waiting. Very bad service no employee want to take ownership of their job. Calling service they don’t want to come on phone More
by Murtaza
Employees Worked With
No name but it was on quick lane
October 14, 2019
Raptor timing changed n Very good comunicación. Tim is a great service advisor. Parts were back ordered but still came in fairly quickly. I felt I was treated fairly. Defi Very good comunicación. Tim is a great service advisor. Parts were back ordered but still came in fairly quickly. I felt I was treated fairly. Definitely bring my truck back there whenever I need service. More
by Mitch8107
Employees Worked With
Tim Znidarsic
