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Randall Reed's Planet Ford - Service Center
Humble, TX
1,251 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,251 Reviews of Randall Reed's Planet Ford - Service Center
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January 29, 2020
Service was outstanding. Amanda was very nice, knowledgeable and responsive. Service was quick and hassle free. Received my vehicle ahead of schedule. Amanda Rocks! Thanks knowledgeable and responsive. Service was quick and hassle free. Received my vehicle ahead of schedule. Amanda Rocks! Thanks More
by bakerhcb
Employees Worked With
January 28, 2020
Customer Service is their TOP PRIORITY I took my SUV in to Planet Ford 59 to have a recall completed. The staff went above and beyond to make sure that my vehicle was serviced and that all I took my SUV in to Planet Ford 59 to have a recall completed. The staff went above and beyond to make sure that my vehicle was serviced and that all 3 of my boys were comfortable and content while we waited. There is a snack bar/cafe with a lounge area where the boys were able to watch TV and drink hot cocoa while I completed paperwork with Jason. Jason was great! I told him how I had to get the boys to the dentist - he arranged for a loaner vehicle and made me feel like a valued customer. More
by boyfullyblessed
Employees Worked With
Jason Boatwright
January 27, 2020
Top Notch Customer Service 5 Star customer service. This ford dealer has great customer service from all departments. My overall experience has been amazing. I would recommend t 5 Star customer service. This ford dealer has great customer service from all departments. My overall experience has been amazing. I would recommend this place to family and friends. My personal vehicle is a 2017 Subaru WRX. I choose to bring it here because they conveniently open at 7am. That helps me out because when i get off work, I'm usually tired and exhausted. The next day after my WRX oil change. I noticed that it was leaking around my drain plug, A technician had lost the seal. I called and told them that it was leaking. They had me bring my car back to inspect it. They said they had to order a new drain plug and would be in next day. Once it got in. They replaced the drain plug and put new oil and my issue was fixed without any hastle. I still continue to bring my wrx there and i'm also bringing my fleet vehicles for my business there to. The service center Quick Lane gives top notch customer care no matter the brand of your car. The parts department is amazing as well. I order an item that was $2.50 for my 2010 e350 cargo van. They got the part for me the same day i ordered it. I am really considering Ford as my next vehicle from this place due to excellent customer service. Kudos to you Planet Ford. Keep up the great work ! More
by bravoxious
Employees Worked With
Joseph from Quicklane. Asst Mngr
January 27, 2020
$61.00 is to much for an oil change. I won't be back. I've used this service for approximately 6 years. It's much to expensive now I'll find another place that is reasonable. It's too bad you will loose I've used this service for approximately 6 years. It's much to expensive now I'll find another place that is reasonable. It's too bad you will loose customers because of price. More
by dca9888
Employees Worked With
I don't remember a name.
January 21, 2020
Had oil change and found grease on passenger side seat from mechanic checking cabin filter. Service was great but dirty hands should never touch leather. from mechanic checking cabin filter. Service was great but dirty hands should never touch leather. More
by PaulRoebuck
Employees Worked With
John 'JT' Thomas
January 16, 2020
You can always depend on the Ford Service Department at Planet Ford Humble. I will be purchasing a new Ford Edge in the near future and I will go to Planet Ford Planet Ford Humble. I will be purchasing a new Ford Edge in the near future and I will go to Planet Ford More
by pwbergherr
Employees Worked With
John 'JT' Thomas
January 14, 2020
Jason Boatwright is awesome! 5+ stars. We were having a death wobble problem and he and the service department devised a real fix, not just the official bandaid which only temporary masks the problem. Jas death wobble problem and he and the service department devised a real fix, not just the official bandaid which only temporary masks the problem. Jason was attentive, smart, and was able to give me a time for an appointment and a real time for pickup. I will be calling Jason every time I need service!! More
by BigAssTruck
Employees Worked With
Jason Boatwright
January 10, 2020
great service department I can always depend on John Thomas to be sure I receive great service and if I have any questions he will assist me in getting the answers I can always depend on John Thomas to be sure I receive great service and if I have any questions he will assist me in getting the answers More
by jean
Employees Worked With
John 'JT' Thomas
December 29, 2019
I was a walk in, they told me it would be an hour and a half, it was less time that I waited. They have a nice waiting area with a cafe. half, it was less time that I waited. They have a nice waiting area with a cafe. More
by BeckysEscape
Employees Worked With
Rosie Jones, Brian Smith
December 26, 2019
They have some awesome people working here!! They are willing to help you get you in a new vehicle. They all work together as a team!! Awesome service. willing to help you get you in a new vehicle. They all work together as a team!! Awesome service. More
by Red
