Randall Reed’s Planet Ford 635

Very professional, friendly and knowledgeable. Excellent customer service. I’ve brought all my Ford vehicles here for service for the past 8 years or so. customer service. I’ve brought all my Ford vehicles here for service for the past 8 years or so. More

This service team values your time and appreciates your situation both in being down a vehicle and any costs you might incur. I have never been misled by them. situation both in being down a vehicle and any costs you might incur. I have never been misled by them. More

I took my truck in to have the oil changed. I was in and out in less than 20 minutes and to top it off was given great service! out in less than 20 minutes and to top it off was given great service! More

Lee did an excellent job with servicing my truck. He was very helpful and communicated well during the entire process. I use to have my truck serviced at a different dealership closer to my home, but it was very helpful and communicated well during the entire process. I use to have my truck serviced at a different dealership closer to my home, but it was well worth the drive to get better service. More

Ok so we bought this truck on may 2018 drive it 500 miles then had a problem took it in and the service guy said it was a diesel contamination to make a claim on my ins so I did so Insurance took a sample of then had a problem took it in and the service guy said it was a diesel contamination to make a claim on my ins so I did so Insurance took a sample of diesel and had it tested and the results came back that the diesel was not contaminated that in fact the fuel pump was failing and there was pieces of that in the tank and needed to be changed ASAP cause if it wasn’t it was going to cause major damage sooo prestige ford says well let’s just change the filter and let’s see if that helps and it did for 2 years but mind you the truck has extra warranty on it so now the truck is back in there for the second time and ford says it’s contamination again to make a claim and the ins says did they. Change the fuel pump and said no the changed out the filter and ins says well if it is contaminated we are not taking the claim cause ford didn’t do what they were supposed to do and ford is saying it’s contaminated and the ins has to pay And there not going to so much truck is still at prestige ford of Garland these people are the worse More

Went in for an oil change and tire rotation. Everything went super. Wait time was not long. Had time to check out the 2020 edge. Nice went super. Wait time was not long. Had time to check out the 2020 edge. Nice More

The process was fast. Everyone was very informative, patient and very professional. They worked with what I had as a down payment and kept me in my monthly payment range. This is my second vehicle I buy patient and very professional. They worked with what I had as a down payment and kept me in my monthly payment range. This is my second vehicle I buy from Randall Reed. I love their customer service. I encourage you if your looking to buy a vehicle go out and purchase one. You will not be disappointed. Good job Randall Reed!🤗 More