Randall Reed’s Planet Ford 635

When searching Edmunds for used cars, I saw an advertisement for a 2001 Audi TT coupe that I was very interested in. I sent the contact sheet in, and received a reply from Monty Melton. I responde advertisement for a 2001 Audi TT coupe that I was very interested in. I sent the contact sheet in, and received a reply from Monty Melton. I responded that I would be in that evening, as soon as I got off of work to look at and possibly purchase the vehicle. By the time my wife and I made it from our jobs in Fort Worth over to the dealership in Garland (a trip of over 40 miles) it was 7 P M, and the dealership was a ghost town. The lady behind the desk in the new car showroom attempted to call Mr Melton, but he had already left for the day. She managed to find Joe Ritmo to help us. Mr Ritmo dug up the paperwork from my contacts with Mr Melton, and came up to tell me that he was not able to get the keys, as the person who kept custody of them had left for the day, but he was more than happy to let me take a look at the exterior. He then went to get a vehicle so that we could drive back to where the car was parked. When he eventually returned (20-30 minutes later), he said that he had not been able to find the car, but would drive me around the lot to look for it, just in case he had missed it. We drove the entire lot. Both sides of the front and the back, around the detailing building, over to the fleet area, and around the back of the buildings of the fleet side. After we had been around the entire property, Mr Ritmo dropped my wife and I off at the front of the New Car. He stated that he would be in the next morning by nine, would speak to Mr Melton, and track down the vehicle, then call me. The only options that he could think of that might explain the disappearance were: (1) it was in service for something, (2)it was taken to auction, "but that was not likely since cars are taken Wednesday morning", or (3) a salesperson had demoed it home, contrary to company policy. The next morning (today), when I got into the office, I sent an email to Mr Melton stated what had occurred the previous evening, and that I was still interested in the car, to please let me know what was going on. When I had not gotten a response by 11:15, I went to the website and used the chat feature to see if I could get one of the internet sales people (Mr Melton and Mr Ritmo are both internet sales) to find the status. The lady who I chatted with said that she spoke to Mr Melton, and he would find out, and call me "very soon". The call from Mr Melton came at 1:30 P M. He stated that the car had been sent to auction, but that they had called to have it brought back, and it should be back on the lot between 5:30 and 6:00, but that he would call me to confirm. That call never came in. My major issue is that I contacted the dealership early on Tuesday expressing interest. Instead letting me know that the vehicle was scheduled to go to auction, or letting whoever takes them to auction know that it needed to stay on the lot, no appropriate action was taken. The fact that none of the sales people seemed to have any clue what was going on, especially since it was the first of the month, and it had been very slow. I was allowed to drive almost 100 miles (round trip) to look at a vehicle that was no longer available for sale. Very sloppy, and very poor customer service. I will never do business with Randall Reed Prestige Ford, and will be sure to let everyone that I know how I was treated. More

I bought a used car, was allowed to drive away with it but was then harrassed by the finance department for days after leaving. Then I never received any copies of the documents I signed for my records. T but was then harrassed by the finance department for days after leaving. Then I never received any copies of the documents I signed for my records. They were so quick to get me to buy, but dealing with them after has been a nightmare!!! Try a different FORD dealership!!! More

I was in 5 different dealerships in one day, Prestige Ford was the most pleasant to be in. It did not feel as if the floor manager has just finished reading a Zig Ziglar book and was trying to implement Ford was the most pleasant to be in. It did not feel as if the floor manager has just finished reading a Zig Ziglar book and was trying to implement everything they had learned. Sure Zig's influence was there but he had not just puked "happy sales environment" out on the floor. I will shop at this dealership before I look any place else. More

this dealer is so crooked. my wife and i were to buy a car. financing was done. we were to come to the dealer and sign paperwork. take the car home. i called jean paul tues morning to confirm the time we car. financing was done. we were to come to the dealer and sign paperwork. take the car home. i called jean paul tues morning to confirm the time we were to come to the dealer. at this time he told me the car was sold to someone else More

I was lured in by a letter from Randall Reed's Prestige Ford offering me almost $17,000 for my 3 year old vehicle. It said that Randall Reed's Prestige Ford needed to increase its inventory of quality used Ford offering me almost $17,000 for my 3 year old vehicle. It said that Randall Reed's Prestige Ford needed to increase its inventory of quality used vehicles, and they would make me an offer regardless of whether or not I wanted to buy a vehicle from Randall Reed's Prestige Ford - AND - if I came in for an appraisal, I would get a $25 gas certificate (which is a lie). So I went in, figuring worst case scenario, I would let them make me an offer and if I didn't like it, I would get a $25 gas certificate for my time. They showed me some vehicles and we talked money, but we couldn't reach a deal, so I thanked the salesman and asked for my gas certificate, and he gave me some tri-fold pamphlet on how to request a gas certificate, which instructs you fill out a form, then send it registered mail to an address then wait 4-8 weeks for a certificate, fill it out and attach a gas receipt, then send it in and wait another 4-8 weeks for reimbursement. But wait, there's more! You are only allowed to submit one reimbursement and it has a maximum of $10. So if you get $50 in gas and try to get your $25 reimbursement, they will only send you $10. And that's AFTER you've paid to send them forms via registered mail. When Randall Reed's Prestige Ford scammed me on a $25 gas certificate, it made me thank my lucky stars that I didn't trust them to sell me a car! More

I have both purchased a new vehicle and serviced Ford my other vehicles at Prestige. Everyone is always nice, reviews details and I love that I get coupons regularly to help me save. Another thing that I am other vehicles at Prestige. Everyone is always nice, reviews details and I love that I get coupons regularly to help me save. Another thing that I am glad to see is that they have wireless. I have been able to work and even get food at their cafe while I wait. It makes things much more enjoyable. More

Purchased a brand new Explorer. Sales lady wasn't very knowlegable but she was new so we gave her a break. After the papers were signed she rode with us to the gas station for our free tank of gas. Woul knowlegable but she was new so we gave her a break. After the papers were signed she rode with us to the gas station for our free tank of gas. Would have gladly skipped this step if I knew that she was going to open the rear passenger door and hit a pole there. Comment was "oh just something to remember me by". It was very little transfer paint on the underside of the door, really not visible but if you just spent 40,000 grand on a vehicle and the sales person did that wouldn't you expect a little more than something to remember me by? Then we had ordered rainguards. They called on Wednesday told us the guards would be in on Thursday. They told us to bring it in on Friday at 8am. My husband gets there and is told that no one will be in the service department until 9am. It is currently 4:17pm and he is still there. Apparently the warehouse shows they were delivered and no one can find them. So we sit and wait 8 hours for a 10 minute job. Really considering handing the keys back to them, no matter how much i like the car. More

We responded to the TV paid program that stated everyone is financed. We explained to Ms Carston at Prestige that we did not have money for down, trade, nor cosigner and that our credit wasn't great. We nee is financed. We explained to Ms Carston at Prestige that we did not have money for down, trade, nor cosigner and that our credit wasn't great. We need a vehicle due to mine being totalled. She guaranteed that we would be financed with 0 down. Not so after we drove over 38 miles one way to get there. The sales rep came back and said we would need both money and a cosigner. If this dealer had been honest, we would have saved both time and gas. I can think of alot of places that I would have rather drove the 80 miles to. More