Randall Reed’s Planet Ford 635

Bad Service Experience I like the dealership but the service department is terrible. Rude customer service reps and the service manager is rude and unprofessional also they I like the dealership but the service department is terrible. Rude customer service reps and the service manager is rude and unprofessional also they are really slow even if you have an appointment. More

Zero Expectation, Schedule or Communication I found the truck online the day it was posted and contacted the sales team that I was very interested. They sent me photographs of the truck invited I found the truck online the day it was posted and contacted the sales team that I was very interested. They sent me photographs of the truck invited me to see the truck so I took time from work and skipped lunch to go buy it, pen in hand. Something was fishy because I drove all over the lot and the truck was MIA. Joe Ritmo sat me down at his desk and casually strolled to the back of house area for some time. When he finally returned he told me the truck actually wasn't at the dealer or even in their possession. I was very upset and humiliated so all I asked was for the expectation to be set as to when I could buy the truck. Joe then disappeared to the back again. After another fifteen minutes I got up and went looking for him because they are either going to get me in the truck or they aren't. When I finally found him he sat me down with what i was told was his manager, Omar, and they apologized and promised they would get the truck very soon and bring it to me for a test drive at my work. A week went by and nobody bothered to contact me. I call Joe the following week at 9am and he said they had a meeting and he could update me on the status shortly after. He never called me back. I left numerous voicemails for Omar and he never contacted me. I was calling Omar to tell him that Joe was not communicating what was happening and I wanted a new salesperson to help me. So now the sales team and the management team have provide to be poor communicators. Joe always said (texted) he would get back with me shortly and days would go by. At this point it was almost 2 weeks into me trying to buy it. The daily updates never came, detailed voicemails were never returned, and I was severely disappointed in their communication disability. How can you leave someone hanging who is proactively trying to buy a $30k vehicle. Every other dealership in the area I inquired with worked super hard to earn my business and these lazy sales guys can't pick up the phone like an adult and handle their business. If Randall is reading this he needs to get his crew in shape because the dealership I ended up buying at blew his guys out of the water! More

Salesman lied about deals. Car salesman pulled the most expensive model the Ford Fusion Hybrid SE when I only wanted to see the Ford Fusion Hybrid S. Also tried playing around Car salesman pulled the most expensive model the Ford Fusion Hybrid SE when I only wanted to see the Ford Fusion Hybrid S. Also tried playing around with the numbers to trick me into buying the car. I was also aware of a 0% APR deal for 72 months going on which would end on 9/30(Wed). The salesman lied and told me that the deal would end 9/26 (Sat) in order to get me to buy from him. Overall I had a unpleasant experience and will never do business with this dealership. More

SUPER SALESMEN GREG LUSK MY FAMILY AND I HAVE PURCHASED SEVERAL VEHICLES FROM THIS DEALER LOCATION OVER THE YEARS. THERE HAS BEEN NO BETTER BUYING EXPERIENCE THEN DEALING WITH MY FAMILY AND I HAVE PURCHASED SEVERAL VEHICLES FROM THIS DEALER LOCATION OVER THE YEARS. THERE HAS BEEN NO BETTER BUYING EXPERIENCE THEN DEALING WITH MR. GREG LUSK AS A NEW CAR SALES PERSON. I HAVE 30 PLUS YEARS IN AUTO REPAIR I AM NOW RETIRED AND NEVER HAVE TOO LIFT THE HOOD OF MY VEHICLES FOR ANY SERVICE, PLEASE DEFER TO MR. LUSK FOR ALL YOUR VEHICLES. More

Great buying and service experience again!! This is the second time that we have purchased a Taurus from Greg Lusk at RandallReed Prestige Ford Garland Texas. They are Honest ,dependable,tru This is the second time that we have purchased a Taurus from Greg Lusk at RandallReed Prestige Ford Garland Texas. They are Honest ,dependable,trustworthy people .You know you will always get a honest answer to your questions Had question about cooled seats was given service immediately. and the answer to my question , the paperwork process was quick and painless .I will always tell everyone what a great place this is to buy from and what a great New car salesman that Greg Lusk is I have recommended him to lots of people and will continue to recommend Prestige Ford to everyone who is in need of a vehicle. Great customer service from everyone we met there Will always buy our vehicles from them:):):):) More

Above and Beyond Service Please see Greg Lusk when you come into the dealership. With Greg's expertise, I discovered that I could actually afford a brand new vehicle. He got m Please see Greg Lusk when you come into the dealership. With Greg's expertise, I discovered that I could actually afford a brand new vehicle. He got me the financing that I needed with an affordable monthly payment. He was an advocate for me throughout the whole deal. Greg listened to what my needs were concerning a vehicle. Greg is a true professional and sincerely wants to help and make sure his customer's are pleased. I am thoroughly happy with my purchase and with the service Greg and his team provided at Randall Reed Ford. More

Exceeded My Expectations Greg Lusk of Randall Reed's Prestige Ford has sold us five vehicles in the past few years. When the deals seemed impossible Greg would work his expe Greg Lusk of Randall Reed's Prestige Ford has sold us five vehicles in the past few years. When the deals seemed impossible Greg would work his expertise to get the deals approved. Greg is an exceptional sales manager with an office full of awards to prove it. His reputation is impeccable and his relationship with God radiates in every deal he puts together. I urge anyone looking to buy or try a new or used Ford product to go to Randall Reed's Prestige Ford in Garland, Texas and ask for Greg Lusk. You'll be glad you did. More

Excellent vehicle, excellent service, excellent people. We spent a late evening purchasing the vehicle and thru it all the personnel were first class. We came vehicle, excellent service, excellent people. We spent a late evening purchasing the vehicle and thru it all the personnel were first class. We came back after the weekend with a rock dent in our hood and received first class support. More

Best Car Dealership I've ever encountered Total satisfaction: friendly, polite, no pressure or hard sell, they listened to what I wanted and responded with the right car. I recommend this deal Total satisfaction: friendly, polite, no pressure or hard sell, they listened to what I wanted and responded with the right car. I recommend this dealership over all the seven I visited. I particularly want single out Mike Shirf in sales, Robert Piggie in finance, and Colton Baker who made everything simple and easy. More