Randall Reed’s Planet Ford 635

Returned for Service and Glad I Did! We previously had taken our truck to RRP Ford and to make a long story short, after the purchase of a Ford TBird (not a Ford dealership), we took it t We previously had taken our truck to RRP Ford and to make a long story short, after the purchase of a Ford TBird (not a Ford dealership), we took it to a Ford dealership a little closer to home for service and maintenance. Wow, what a mistake! We purchased a Ford 2018 SUV from another dealership but decided that this time we would take it Randall Reed's for Service and we are very glad we did! Our Service Advisor that was to help us when we arrived for an appointment was no where around and we started to think that this was a mistake to take to Randall Reed's. Well, there was this gentleman that asked us if he could help and we told him about our Service appointment and with the name of the Advisor, and he said he could help us and let me tell you, he did! He was great and took care of service needs! We will ask for him on our next maintenance-service appointment. Thank you Vinny DeNice, because of you. we will be back! More

Greg Lusk Is a good sale person. He will work with you I have been going to him when i need a new car or truck. He works with you with your trading on your c Is a good sale person. He will work with you I have been going to him when i need a new car or truck. He works with you with your trading on your car or truck. More

15,000 mantanence Great service they done a multi point inspection - '' the works package'' change oil and filter, rotated tires and checked battery. Service Advisor Ro Great service they done a multi point inspection - '' the works package'' change oil and filter, rotated tires and checked battery. Service Advisor Ron Vigil was great . More

Very smooth, met out needs and very helpful Eddie was ready to help and very professional and even though we just went to see we couldnt turn the great deal down. Speacila thanks to Eddie and ou Eddie was ready to help and very professional and even though we just went to see we couldnt turn the great deal down. Speacila thanks to Eddie and our finance guy too great customer service will definitely recomend More

Great service and fast! Really exceeded my expectations I have always had a great experience at Prestige Ford. The service individuals are always so helpful. The individual that brought me to work from Pr I have always had a great experience at Prestige Ford. The service individuals are always so helpful. The individual that brought me to work from Prestige was very plesant. More

Service department is the worst.. I was treated like a number by Jeff, but not before Josh made me feel like an idiot over the phone. They lost my future business. I was treated like a number by Jeff, but not before Josh made me feel like an idiot over the phone. They lost my future business. More

Great Dealership Suzanne helped clear up some misunderstandings I had regarding the extended Service contracts I purchased along with my new Escape. She takes good car Suzanne helped clear up some misunderstandings I had regarding the extended Service contracts I purchased along with my new Escape. She takes good care of customers. More

Terrible service and scheduling. I scheduled an appointment online. I was never contacted to confirm the appointment. I scheduled an appointment for a first oil change from a vehicle I scheduled an appointment online. I was never contacted to confirm the appointment. I scheduled an appointment for a first oil change from a vehicle I purchased from this dealership, which was paid in full. I also scheduled for a windshield replacement. Service providers had no idea why I was there, who was scheduled to help me, and could not help replace the windshield. I work at night, which means getting an appointment during a time I am awake is challenging. Having arrived at a prearranged time, where workers are not aware I am arriving, cannot help me with an issue, and did not let me know that they couldn't help me fix and issue is incredibly upsetting. I accepted the oil change without the windshield replacement. This service took about an hour, which is what i would expect from a dealership. The service person was nice and apologetic about not being able to help with the windshield. I was later called by phone the same day, unsolicited, to rate the service I was provided a previous day. I had no service the previous day. The caller seemed unaware that the service was provided the same day. This call interrupted my sleep as I work at night. I cannot express how deeply, incredibly deeply, disappointed in the service I've received at this dealership. I attempted service in person before the date I scheduled service and was told there would be a 3 hour wait minimum. This is the second vehicle I have purchased. I will not be purchasing another from this dealership. I will be actively discouraging those that I know, and come across from making any vehicle purchases or service from this location. Any aftermarket alterations that I need or other that I know may desire, I will directing to any other location. This experience has been wholly unacceptable. More

Sean Is the Best I went in $4000 upside-down on my trade-in, and Sean Osbourne worked with me to get the price I need in a more reliable, newer vehicle. After all was I went in $4000 upside-down on my trade-in, and Sean Osbourne worked with me to get the price I need in a more reliable, newer vehicle. After all was said and done, he even went the extra mile to try and get me bumped up another trim at close to the same monthly cost. This is a great dealership with great service, and I highly recommend it to everyone looking to buy. More

Anti-Service Rip=off Center This dealer's service center is the worst, most awful service. We took our F350 in for repairs FIVE WEEKS AGO and they STILL do not have it put back This dealer's service center is the worst, most awful service. We took our F350 in for repairs FIVE WEEKS AGO and they STILL do not have it put back together or running. Mr. Sheldon Mabry is completely evasive and unhelpful. The has NO sense of DEPENDABILITY, reliability, or trustworthiness at all. He says he will check and call you back and in 5 weeks, he's NEVER called back. Whenever we finally talk to someone, they say 'we fixed the first problem, but now you need to fix this.' They tell us, 'It will certainly be drivable after you replace this one more part.' How many times has this happened? The price keeps going up past the value of the truck and it still is not drivable. We believe that this is not a service center, but a rip-off center. We feel this way because they have been unreasonable, untruthful, and unwilling to work with us concerning options. They do not really care about the customers. This is the WORST dealership service center we've ever seen anywhere. We can say this because we have also had service at Rusty Wallis Volkswagen, Town East Ford, and Don Davis Ford as a comparison. More