Randall Reed’s Planet Ford 635

Great service The people are very courteous and respectful. Service is done as needed and prices are reasonable and competitive. Keeps my F150 reliable and value up The people are very courteous and respectful. Service is done as needed and prices are reasonable and competitive. Keeps my F150 reliable and value up. Thanks Prestige! More

Excellent The service department was amazing, my wife had an appointment to have the truck serviced but she was running late that morning, the guys at the servi The service department was amazing, my wife had an appointment to have the truck serviced but she was running late that morning, the guys at the service department were courteous enough to squeeze her in, I’m very pleased with the staff, this is the second vehicle I buy at this garland dealership and It defently won’t be the last one!! More

Great service fair price Purchased 2019 f 250 great service fair prices fourth vehicle purchased here. I will be back for my next .Everyone here treated me like friends always Purchased 2019 f 250 great service fair prices fourth vehicle purchased here. I will be back for my next .Everyone here treated me like friends always feel comfortable when I'm here for sales or service. Never had any high pressure to buy anything. More

everything greatexcept for one issue When I took my truck in for the 40,000 mile check I was told my rear breaks were getting thin an that I would need to change them at my 45,000 mile ch When I took my truck in for the 40,000 mile check I was told my rear breaks were getting thin an that I would need to change them at my 45,000 mile check. Was told the rear brakes normally need to be replaced at 45,000 miles. Low and behold at 45,000 I was told the rear breaks were still good and that they didn't need changing. Not sure if I was lied to before. More

The amazing service and the best people The are good the only thing is the don’t call back on time and the don’t provide drink on wait time the need free cafeteria The are good the only thing is the don’t call back on time and the don’t provide drink on wait time the need free cafeteria More

Persistence Pays Off Normally when you need to take your vehicle back to the dealer for a maintenance issue, it's irritating. But when we faced an unexpected complication, Normally when you need to take your vehicle back to the dealer for a maintenance issue, it's irritating. But when we faced an unexpected complication, the service department - starting with Jeff Hoening the service writer - got very persistent to diagnose and cure a faulty Sync3 system that sporadically seemed to think it was somewhere it wasn't. But throughout the service call, Jeff Hoening kept me up to date and got the work completed - successfully it appears - ahead of schedule. More

Fast and speedy customer service was great Great customer service. Satisfy customer didn't have to wait in or for the service to be completed overall very well satisfy will recommend to all. Ke Great customer service. Satisfy customer didn't have to wait in or for the service to be completed overall very well satisfy will recommend to all. Keep up the good work. More

Courtesy Everyone that I spoke to in the service Department was very helpful and knowledgable and well trained to do their job ver courtesy I would recommend t Everyone that I spoke to in the service Department was very helpful and knowledgable and well trained to do their job ver courtesy I would recommend to any one to visit Randall Reed’s Dealership More

Routine oil change I went in for a routine oil change with an appointment 7 am I received slow service after an hour and 15 minutes I went to ask Vinny what was talking I went in for a routine oil change with an appointment 7 am I received slow service after an hour and 15 minutes I went to ask Vinny what was talking so long he told me my car was ready. This is poor customer service he should have walked over to me. He didn't go over what was done like they usually do but at least I was provided with a receipt. More

Returned for Service and Glad I Did! We previously had taken our truck to RRP Ford and to make a long story short, after the purchase of a Ford TBird (not a Ford dealership), we took it t We previously had taken our truck to RRP Ford and to make a long story short, after the purchase of a Ford TBird (not a Ford dealership), we took it to a Ford dealership a little closer to home for service and maintenance. Wow, what a mistake! We purchased a Ford 2018 SUV from another dealership but decided that this time we would take it Randall Reed's for Service and we are very glad we did! Our Service Advisor that was to help us when we arrived for an appointment was no where around and we started to think that this was a mistake to take to Randall Reed's. Well, there was this gentleman that asked us if he could help and we told him about our Service appointment and with the name of the Advisor, and he said he could help us and let me tell you, he did! He was great and took care of service needs! We will ask for him on our next maintenance-service appointment. Thank you Vinny DeNice, because of you. we will be back! More