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Randall Reed’s Planet Ford 635
Garland, TX
237 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 237 reviews
September 28, 2019
A great experience, a great car. Brad Clem, our sales person, knew immediately what we wanted and narrowed our choices down to 3. We fell in love with the first one we drove and Brad Brad Clem, our sales person, knew immediately what we wanted and narrowed our choices down to 3. We fell in love with the first one we drove and Brad took great pains to familiarize us with all the amenities our choice has. Insured us if we had problems or questions to get back with them anytime. They really pay attention to the customers. More
by Vada
Employees Worked With
Brad Clem, Joe Rodello, Suzanne Baker, Denise Walker, Sandra at the Java, Pam in extended warranties, Judy and the girls in reception, Juan Olvera
September 23, 2019
Service Issue I have a clip out on my back bumper and have asked 3 x now to get this fixed and it is still not fixed. Please assist. I have a clip out on my back bumper and have asked 3 x now to get this fixed and it is still not fixed. Please assist. More
by Leah
Employees Worked With
Jeff
September 09, 2019
Why we recommend anyone considering Prestige Ford As we set foot on the premises, Greg Lusk greeted us and led us through procurement process from start to finish. Great experience! Very pleased! As we set foot on the premises, Greg Lusk greeted us and led us through procurement process from start to finish. Great experience! Very pleased! More
by David R. Davy
Employees Worked With
Greg Lusk—Sales, Bret Lindenann— initial phone contact, Joe ?—finance, plus all the support staff we very courteous and helpful.
September 06, 2019
Fixed the problem Wait time for vehicle to get diagnosed is really long especially when you consider every day my trucks are not on the road I loose money. Have had a l Wait time for vehicle to get diagnosed is really long especially when you consider every day my trucks are not on the road I loose money. Have had a lot of trouble with the transit diesel and will not buy another one. More
by Richard
Employees Worked With
Bill
August 29, 2019
Great! Everyone was so helpful and kind to my needs. Thank you Mr.Lusk. the experience was very enlightening to the way to purchasing a car cpuld . Everyone was so helpful and kind to my needs. Thank you Mr.Lusk. the experience was very enlightening to the way to purchasing a car cpuld . More
by Homegirl
Employees Worked With
Mr. Lusk
August 18, 2019
Second-to-none I’ll use Randall Reed’s Prestige Ford the rest of my life. They should be the standard bearer for all dealerships and service departments. I’ll use Randall Reed’s Prestige Ford the rest of my life. They should be the standard bearer for all dealerships and service departments. More
by jschick22
Employees Worked With
Sheena Sharapata , Juan Olvera, Bruce Hultman
August 16, 2019
Service Had great service! Ron v always is courteous and cheerful that’s why I bring all our vehicles to him. Always gets us in and out promptly Had great service! Ron v always is courteous and cheerful that’s why I bring all our vehicles to him. Always gets us in and out promptly More
by Ccrawford
Employees Worked With
Ron
August 04, 2019
Excellent salesman The way that Mr. Jose Rodriguez gives me to all my questions was very professional and respectful person, never had same experience with another deale The way that Mr. Jose Rodriguez gives me to all my questions was very professional and respectful person, never had same experience with another dealer . More
by Phoenix19
Employees Worked With
Jose Rodriguez & Luis Rodriguez
August 01, 2019
Worth the effort to find the dealership With the roads under construction leading to the dealership, we found it difficult to get there but ended up being well worth the effort. Greg Lusk an With the roads under construction leading to the dealership, we found it difficult to get there but ended up being well worth the effort. Greg Lusk and Terrance Harkey were great. While Greg worked hard to find the best deal available for us, Terrance walked us through every bell and whistle on our new Expedition Limited Max. We left the dealership confident that we had gotten the best deal possible and the best service program that fit our needs. A NO-PRESSURE approach made it a pleasant experience. In addition to the sales team, the service department is outstanding as well. It's hard to find an honest car sales and service business (I have had experience with the worst) but when you do, you'll keep going back. Thanks again Greg & Terrance. You're the BEST. Art & Mary More
by Artpas
Employees Worked With
Greg Lusk, Terrance Harkey
July 26, 2019
We were lied to about what was wrong with my car My car has a brake issue but it is not consistent. It was due for an oil change which they have been doing since I moved to Dallas 4 years ago on thi My car has a brake issue but it is not consistent. It was due for an oil change which they have been doing since I moved to Dallas 4 years ago on this car (a Ford dealer has ALWAYS worked on my car). My husband also told me I needed 2 new tires. They first told me I needed 4 in which we had to tell them to go back and re-check. Turns out we were right. On the brake side they couldn't find it at first and then said they think they found it and saw fluid leaking. They quoted me $1300. My husband is mechanically inclined and said he would change out the master cylinder and brake booster at home. He did so with a Formula 1 racecar mechanic. Both confirmed that neither the master cylinder OR brake booster were leaking and had no issues. Essentially, I would have paid $1300 for something that does not exist and would still have the issue I did. Since I am a regular customer, including my F350 that goes in, and have been loyal to them for almost 5 years, this, in my opinion, was inexcusable. And no apology or willingness to make it right has occured. More
by salinstacy
Employees Worked With
Jason
