Randall Reed’s Planet Ford 635

My confidence in Prestige’s service department is high and, whenever possible, I use them both for car maintenance and “disaster recovery” needs. Consistent quality service is a major reason why I buy al and, whenever possible, I use them both for car maintenance and “disaster recovery” needs. Consistent quality service is a major reason why I buy all my cars from Prestiige More

So I replied to their once in a lifetime post on Facebook and they messaged me. I replied my credit is bad I’m 10 gs upside down and don’t have a down payment and want to pay around 400 for a truck. They sai and they messaged me. I replied my credit is bad I’m 10 gs upside down and don’t have a down payment and want to pay around 400 for a truck. They said they can work with me. Lie! after saying they won’t run my credit until they can get me where I need to be B.S! They ran both my wife’s credit and mine. Then come at me with a 6 to 700 dollar payment. What a waist of time and my safety! This is why people hate car dealerships. Slimy companies like this More

First service on my Fiesta The place was very clean and well organized. We were greeted with a pleasant word and the wait was short. The work on my car was complete. Like the The place was very clean and well organized. We were greeted with a pleasant word and the wait was short. The work on my car was complete. Like the new place!!! More

We were greeted with such warm and friendly staff. I can’t begin to tell you how professional everyone was. I highly recommend Randal Reed can’t begin to tell you how professional everyone was. I highly recommend Randal Reed More

Poor customer service so bad I can't even give a rating!!!! Customer # 398545 I have been a Ford customer for over 9 years since 2012 and have never experienced anything like I did today!! I dropped my ca Customer # 398545 I have been a Ford customer for over 9 years since 2012 and have never experienced anything like I did today!! I dropped my car off at 06:35 this morning with a problem with my battery, my car was hesitating on yesterday and would not starting this morning after sitting overnight. I filled out the envelope and left the key for my car to be checked out. Well I got my first call on or around 07:18 this morning regarding what was going with my car! I explained what was happening and he stated he would have it checked out and give me a call. Well after several calls and no call back. I finally got a call back at after I left a message for him to call me. He called me at 1:36 PM stating It may be a connection problem he was not sure but they would to do a clean-up for 29.95, which it ended up costing me $39.95 and he stated I also needed a new battery for $179.00 which was what all of Ford battery cost, which is not true, not on line anyway. Well at this point I told him just don’t do anything I was going to pick up my car, well he stated they had already did the oil change that I had requested and rotated my tires which was not listed on the invoice, so I am not sure if he rotated the tires or not. Well after picking up my car I took it somewhere and they tested the battery and stated it was not a problem. (How) could this be? Your person quoted me a price of $215.00 for the battery and the clean up!!!! Which I had had the same problem with a Ford battery leaking and that corroded and they replaced the battery, but he would not even offer any type of credit. It is not my fault the batteries both were faulty. I have always loved the service provided at Ford it was 100% great customer service but after today I am not sure if it was because I was a female or black!! Not sure!! And I was in the market for a new car but FORD, now not sure anymore. One bad customer service person can cause you to loss a customer. This was the worst service experience I have ever had!! Service so without any customer service training!!! Still having the same problem with my car!! More

As always he catered to my schedule and completed all work as agreed, safety check, on time and under quoted price. What more can you ask? GREAT JOB!! work as agreed, safety check, on time and under quoted price. What more can you ask? GREAT JOB!! More

The service advisor kept me informed on what is being done and how long it would take to complete my warranty work. The service advisor went out of his way to make sure my warranty work was done in a t done and how long it would take to complete my warranty work. The service advisor went out of his way to make sure my warranty work was done in a timely matter More

Salesman Terrance was very helpful and gave great service. I found his guidance very helpful and trustworthy. I have since gone back to the dealership for further help and he was more than accommodat service. I found his guidance very helpful and trustworthy. I have since gone back to the dealership for further help and he was more than accommodating. More

mainenence service Dylan Buccafusco is a great service writer ,Prestige Ford always take care of your needs I have been Prestige customer for a while and never had any Dylan Buccafusco is a great service writer ,Prestige Ford always take care of your needs I have been Prestige customer for a while and never had any problems with the service. More

Greg Lusk is an Awesome sales person. He took extra Great care since I had surgery everything was ready for finance we just signed paperwork. care since I had surgery everything was ready for finance we just signed paperwork. More