Randall Reed’s Planet Ford 635

Greg Lusk made buying a car easy even during a pandemic! Dealership allowed people to make appointments to buy a car after driving a model to my home to help me make my decision. Safety during the pandemic Dealership allowed people to make appointments to buy a car after driving a model to my home to help me make my decision. Safety during the pandemic was considered with masks and limited interaction with others, Allowed me to make the best decision on what car I wanted, what would be the best financing decision and whether it would be better through my credit union or Ford credit. Greg Lusk was very helpful and open throughout the whole process and made sure I would be happy with not only the car but also the price. More

Dylan is the service rep who did a fantastic job in getting my oil change request & I'm definitely pleased in what he did,thanks. getting my oil change request & I'm definitely pleased in what he did,thanks. More

Ford Transit Service Dylan Buccafusco does an exceptional job getting our fleet in and our in prompt and efficient manner. Very communicative and responsive - always a pl Dylan Buccafusco does an exceptional job getting our fleet in and our in prompt and efficient manner. Very communicative and responsive - always a pleasure working with him. More

We made the drive to Dallas from Wichita for a particular car 2019 Taurus as we had a 2014 and really liked it and knew that 2019 was the last year for it to be made. All the staff we talked with were knowle car 2019 Taurus as we had a 2014 and really liked it and knew that 2019 was the last year for it to be made. All the staff we talked with were knowledgeable and friendly. Our sales contact was Joe and he communicated with me by email, text, and phone during the week long process. The only thing i was slightly disappointed with was the amount given to me for my trade. I think it was off by about $1000. Also, when I tried to use my Farm Bureau $500 credit, they said it could not be used because of the "credit" Ford had given them to mark down the Taurus. I still think this is wrong. But, as far as the overall experience, I would count it as very good, and would not have a problem visiting them again. I have had numerous questions after the purchase and they have been quick to try and get me the answers and to satisfy me. More

The absolute worst experience i’ve ever had with any dealership. They don’t do anything to work with you or fix anything you need. I will never go back to Prestige. They had my car for TWO months and ne dealership. They don’t do anything to work with you or fix anything you need. I will never go back to Prestige. They had my car for TWO months and never fixed it. Fixed it long enough to finally get it home and as soon as I got home it stopped running again. Also, when you reach out to the managers they flip blame on you instead of working with you to fix the issue and take responsibility for what they did. My car ended up in worse condition than when I took it to them to begin with. I’m disgusted with the way they conduct business. More

Jeff Hoening did a super job as my service advisor. My car was ready when promised and he thoroughly explained everything. I was satisfied with this visit. car was ready when promised and he thoroughly explained everything. I was satisfied with this visit. More

Trust fulfilled I had a problem that could have been, in my mind, serious and expensive. I took it to old reliable Rick Ziulek. He and guys back in the cave look I had a problem that could have been, in my mind, serious and expensive. I took it to old reliable Rick Ziulek. He and guys back in the cave looked at it and determined that it was not serious and would work it self out with some driving. A great opportunity presented itself to take advantage of me but honesty and integrity prevailed. This is why I go to Randall Reed. More

Love Rick in service department he is always on point and truck is done fast and he always double checks my truck no issues love y’all truck is done fast and he always double checks my truck no issues love y’all More

AC Condensor Coil I have been taking my F-250 to prestigue ford since it was new in 2012 - and always had excellent service. About 6 months ago - had an issue, and t I have been taking my F-250 to prestigue ford since it was new in 2012 - and always had excellent service. About 6 months ago - had an issue, and the end results were not very favorable in both the service and how the situation was handled... this was a one off situation out of probably 20-30 trips for regular service. Seemed like there was a stint of some turnover in the service department. Anyway - a bit reluctant to use them for this job... - however, I took the chance - and Lee T. (service advisor) did a good job on communication, handled himself very professionally, and so far just a few days after getting the truck back I have zero issues. Truck was cleaned, which was a plus. Note - I gave a five start on the price - as it was about the average for the type of work... although more than I would have wanted to pay - we did work through the needed service and walked away feeling ok. Anyway, I feel that if Lee is around for my future service visits - I will once again put some trust into the service department. Good Job Lee! Thank You! More

Ford Pickup Inspection for License Plates, also Ford Escape. We are always very pleased with our service from Randall Reed Dealership as we bought several auto from them. We have every single part of our Fords s We are always very pleased with our service from Randall Reed Dealership as we bought several auto from them. We have every single part of our Fords serviced there. No one else has ever touched our Fords!. More