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Randall Reed’s Planet Ford 635

Garland, TX

3.5
236 Reviews

3601 S. Shiloh Rd.

Garland, TX

75041

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Showing 236 reviews

August 24, 2020

Dealership overall is pretty good. Sales side is phenomenal and service improved the last time we were in. Had a few bumps in the road with service but never with sales. More

by Tozier.jeff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ehab
Oct 20, 2020 -

Randall Reed’s Planet Ford 635 responded

Jeff, we greatly value our customer's feedback and thank you for taking the time to share your review. We appreciate you choosing Prestige Ford for your auto needs and do hope you'll let us know if you need anything additional.

August 21, 2020

Greatest dealership I have ever dealt with in 50 years. Ian is a no pressure sales person. Lee, in service, goes out of his way to help. He listens to your problem then provides a solution. I will not More

by golfer79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ian
Oct 20, 2020 -

Randall Reed’s Planet Ford 635 responded

Wow, the best dealership in 50 years! That is a great review, and we thank you for choosing Prestige Ford for sales and service. Thank you for letting us know that Lee and Ian have provided great service. Please do let us know if you need anything down the road. We're always here to help.

August 17, 2020

Quick check in and great customer service personnel who know how to work with customers. Excellent service department and got the job done very quickly and professional. Will recommend them to all my fri More

by l.lindemann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Olvera, Bruce Hultman
August 16, 2020

Because Mr Jose Medina and very good person and amaizing very good worker and all things he recommend us are very good for us and great day when I be there a have good time More

by Irma karina González
Recommend Dealer
Yes
Employees Worked With
Mr Jose Medina sales man, Juan Olvera, Bruce Hultman
August 16, 2020

Vehicle Maintenance Rick.....Was awesome!! Told him I was traveling out of town on business and needed my vehicle back the same day and made it happen......He is all abo More

by hectorcastro4809
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Ziulek - Service Advisor
August 12, 2020

Excellent service advisor Dylan was very pleasant to deal with and helpful from the word go. He kept us informed of the diagnosis, estimated cost, and progress of the repair. I More

by tessarob
Recommend Dealer
Yes
Employees Worked With
Dylan
August 12, 2020

My first car buying Experience I had a really great and positive experience at this dealership Eric and Ian were very helpful and attentiv with me and made sure I was taken care of More

by tstanley1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ian and Eric
August 05, 2020

CUSTOMER SERVICE NON EXISTENT Price ok, requests by the customer and follow through by the salesperson and dealership none existing. Tried to give me used parts for my new. Dealer More

by Captain26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eddie Mesillas Luis Gonzalez, Suzanne Baker & Justin Wright
August 03, 2020

I highly recommend Prestige Ford for servce My service advisor was tentative to my concerns with my F-150. He kept me updated on the progress of the work being done. Rick Ziulek was able to get More

by hkendrick75043
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Ziulek
July 31, 2020

I liked the sales rep, I didn't trust the finance guy I personally liked my sales rep, Joe, He sucked up a little too much for my taste. When I got to the finance guy, my monthly lease cost went up by $ More

by Lukewarm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe Ritmo
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