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Randall Reed’s Planet Ford 635
Garland, TX
237 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 237 reviews
September 01, 2020
I sincerely appreciate the honesty and commitment to the needs of the customer by the Randall Reed Ford Team. They have constantly shown me what good customer service feels like and I've been feeling like a needs of the customer by the Randall Reed Ford Team. They have constantly shown me what good customer service feels like and I've been feeling like a billion bucks ever since. More
by dyrron
Employees Worked With
Jerry
August 24, 2020
Dealership overall is pretty good. Sales side is phenomenal and service improved the last time we were in. Had a few bumps in the road with service but never with sales. phenomenal and service improved the last time we were in. Had a few bumps in the road with service but never with sales. More
by Tozier.jeff
Employees Worked With
Ehab
August 21, 2020
Greatest dealership I have ever dealt with in 50 years. Ian is a no pressure sales person. Lee, in service, goes out of his way to help. He listens to your problem then provides a solution. I will not Ian is a no pressure sales person. Lee, in service, goes out of his way to help. He listens to your problem then provides a solution. I will not go anywhere except to Prestige Ford. More
by golfer79
Employees Worked With
Ian
August 17, 2020
Quick check in and great customer service personnel who know how to work with customers. Excellent service department and got the job done very quickly and professional. Will recommend them to all my fri know how to work with customers. Excellent service department and got the job done very quickly and professional. Will recommend them to all my friends. More
by l.lindemann
Employees Worked With
Juan Olvera, Bruce Hultman
August 16, 2020
Because Mr Jose Medina and very good person and amaizing very good worker and all things he recommend us are very good for us and great day when I be there a have good time very good worker and all things he recommend us are very good for us and great day when I be there a have good time More
by Irma karina González
Employees Worked With
Mr Jose Medina sales man, Juan Olvera, Bruce Hultman
August 16, 2020
Vehicle Maintenance Rick.....Was awesome!! Told him I was traveling out of town on business and needed my vehicle back the same day and made it happen......He is all abo Rick.....Was awesome!! Told him I was traveling out of town on business and needed my vehicle back the same day and made it happen......He is all about SERVICE!! More
by hectorcastro4809
Employees Worked With
Rick Ziulek - Service Advisor
August 12, 2020
Excellent service advisor Dylan was very pleasant to deal with and helpful from the word go. He kept us informed of the diagnosis, estimated cost, and progress of the repair. I Dylan was very pleasant to deal with and helpful from the word go. He kept us informed of the diagnosis, estimated cost, and progress of the repair. It was completed on time. We would highly recommend this consciencious member of you team. More
by tessarob
Employees Worked With
Dylan
August 12, 2020
My first car buying Experience I had a really great and positive experience at this dealership Eric and Ian were very helpful and attentiv with me and made sure I was taken care of I had a really great and positive experience at this dealership Eric and Ian were very helpful and attentiv with me and made sure I was taken care of and that I walked off the lot with my car. I loved Eric's great energy he made the process very fun for me as a new car buyer. Ian was very knowledgeable and professional and it meant alot to me to having his help and I left blessed!!! More
by tstanley1
Employees Worked With
Ian and Eric
August 05, 2020
CUSTOMER SERVICE NON EXISTENT Price ok, requests by the customer and follow through by the salesperson and dealership none existing. Tried to give me used parts for my new. Dealer Price ok, requests by the customer and follow through by the salesperson and dealership none existing. Tried to give me used parts for my new. Dealership had a quick initial response. The formality response. Customer responded ASAP to their inquiry with an honest portrayal of our issues with sales, finance and dealership's lack of responses. Our detailed issues we have with this dealership have disappeared off the internet! "0" ATTEMPT AT CUSTOMER SERVICE! More
by Captain26
Employees Worked With
Eddie Mesillas Luis Gonzalez, Suzanne Baker & Justin Wright
August 03, 2020
I highly recommend Prestige Ford for servce My service advisor was tentative to my concerns with my F-150. He kept me updated on the progress of the work being done. Rick Ziulek was able to get My service advisor was tentative to my concerns with my F-150. He kept me updated on the progress of the work being done. Rick Ziulek was able to get me a loaner until my truck was ready. I highly recommend Prestige Ford and service advisor Rick Ziulek for your automotive service needs. More
by hkendrick75043
Employees Worked With
Rick Ziulek
