Randall Ford

If I could give this dealership a lower rating I would. Purchased my vehicle there on April 12, 2021. Negotiated a deal which included putting decals on my vehicle. After numerous calls I finally got de Purchased my vehicle there on April 12, 2021. Negotiated a deal which included putting decals on my vehicle. After numerous calls I finally got decals put on June 26th. When i picked up the car my wife noticed decal on hood was not aligned. After attempting to get a hold of our sale man (Peter) to no avail, finally talked to Amanda Patterson who put us in touch with Jeremy, sales manager. Took the car back in, Jeremy promised to have decal removed and new one put on as well as having a white pin strip put around it. After waiting another 3 weeks, no call from dealership as to when they would be removing and replacing decal I called Amanda again. Again put in contact with Jeremy who stated decals were in, but he would have to call us right back and let us know when they could put them on. Needless to say no phone call back. Waited 24 hours went to dealership and confronted him. He denied ever saying they would put the pin strip on. Left dealership went to a body shop had them look at decal to remove. Body shop owner pointed out that Randall Ford had used a razor blade to shave off part of the misaligned decal, and my paint would be damaged under decal. I didn't buy a new vehicle to have my hood damaged. They have already put two nicks in paint. Once they get your money they could care less about customer service. More

We recently purchased a pre-owned Ford. It was still under factory warranty and had a cataclysmic failure requiring a new engine block. We were travelling at the time and Randall was the closest dealer under factory warranty and had a cataclysmic failure requiring a new engine block. We were travelling at the time and Randall was the closest dealer. Blake, in the service dept., was extremely helpful and kept us informed throughout the entire process, even helping with the rental car. This has always been a great place to do business. More

The service and the speed of service was immaculate, that there boy Randy was so kind, so helpful, so adorable, so knowledgeable, so career driven, so stylish, so happy sounding on the phone, and so happy in there boy Randy was so kind, so helpful, so adorable, so knowledgeable, so career driven, so stylish, so happy sounding on the phone, and so happy in person, I hope he helps me with my Randall Ford service anytime. More

Excellent service with friendly and professional personnel, etc., etc. etc. personnel, etc., etc. etc. More

I have used the Service Department at Randall Ford since buying my first Expedition in 1997. I bought my 2011 Expedition new from them and will continue to use them. This time I needed some minor body w buying my first Expedition in 1997. I bought my 2011 Expedition new from them and will continue to use them. This time I needed some minor body work. The people in the body shop were just as courteous and expert as all the other people there that I have used for service. More

Cracker Jack, Mickey Mouse operation. Paid for a BG oil change $145, and they didn't fill my washer fluid. The oil change interval sticker was on the floor. Last but not least a big hand print where they change $145, and they didn't fill my washer fluid. The oil change interval sticker was on the floor. Last but not least a big hand print where they closed my hood. This dealer is a joke, wonder if they put the $100 worth of BG additives in? More

Randall Ford has the worst service department that I have ever experienced. After waiting over 3 hours for an oil change, they realized that they didn’t know where my car was even located. Very unacceptable ever experienced. After waiting over 3 hours for an oil change, they realized that they didn’t know where my car was even located. Very unacceptable service! Also, do not buy the service plan with a new Ford. It’s a rip off. More

The service department at Randall Ford in Fort Smith is excellent. They are thorough and competent. Randy was very helpful. I appreciate the good service there. excellent. They are thorough and competent. Randy was very helpful. I appreciate the good service there. More

Committed/Determined service department. I had a tricky warranty issue on my F-250 and Randy would not give up until the problem was solved! warranty issue on my F-250 and Randy would not give up until the problem was solved! More

We have used Randall Ford for all our service needs for years always receive fast courteous service. We traded in our vehicle on a new Ford Escape and received and excellent deal and really like the car wi years always receive fast courteous service. We traded in our vehicle on a new Ford Escape and received and excellent deal and really like the car with all the new Technology. More