Randall Ford

Cracker Jack, Mickey Mouse operation. Paid for a BG oil change $145, and they didn't fill my washer fluid. The oil change interval sticker was on the floor. Last but not least a big hand print where they change $145, and they didn't fill my washer fluid. The oil change interval sticker was on the floor. Last but not least a big hand print where they closed my hood. This dealer is a joke, wonder if they put the $100 worth of BG additives in? More

Randall Ford has the worst service department that I have ever experienced. After waiting over 3 hours for an oil change, they realized that they didn’t know where my car was even located. Very unacceptable ever experienced. After waiting over 3 hours for an oil change, they realized that they didn’t know where my car was even located. Very unacceptable service! Also, do not buy the service plan with a new Ford. It’s a rip off. More

The service department at Randall Ford in Fort Smith is excellent. They are thorough and competent. Randy was very helpful. I appreciate the good service there. excellent. They are thorough and competent. Randy was very helpful. I appreciate the good service there. More

Committed/Determined service department. I had a tricky warranty issue on my F-250 and Randy would not give up until the problem was solved! warranty issue on my F-250 and Randy would not give up until the problem was solved! More

We have used Randall Ford for all our service needs for years always receive fast courteous service. We traded in our vehicle on a new Ford Escape and received and excellent deal and really like the car wi years always receive fast courteous service. We traded in our vehicle on a new Ford Escape and received and excellent deal and really like the car with all the new Technology. More

Peter Rossum made the car buying decision one of the best and easiest we have ever been able to do!! Super thankful thank you again! and easiest we have ever been able to do!! Super thankful thank you again! More

Please Stay Away from Randall Ford at all cost they sold us a Lemon knowing the car had many problems but failed to disclose it to us saying that it's been through service and inspection and it's was good t us a Lemon knowing the car had many problems but failed to disclose it to us saying that it's been through service and inspection and it's was good to go these are some very dishonest people who is very money hungry. After the deal is done they could care less about you as a customer. I hate the day I stumbled upon this sorry excuse for a dealership! Selling pre-owned lemons just to make a quick buck lying about making repairs a word of advice coming from a disappointed single mom not bitter cause I couldn't get my way but truly disappointed in the lies and deceitfulness of Randall Ford !!!! After you give them your money the Randall ford family treats you like an unwanted stepchild. More

Had a GREAT experience purchasing a preowned minivan!! Excellent care & super friendly staff!! Very pleased with the online contact and face to face care given. Excellent care & super friendly staff!! Very pleased with the online contact and face to face care given. More

Did me right. Peter my salesman really went above and beyond to get me into something that fit my budget. Thank you for all of your help. beyond to get me into something that fit my budget. Thank you for all of your help. More

They picked my Expedition up for service and detail. The service advisor communicated with me the suggestions for service and priced everything out before proceeding. When the car was delivered I was very service advisor communicated with me the suggestions for service and priced everything out before proceeding. When the car was delivered I was very pleased with the detailing. Though it is several years old, it looked like a new car. Also, they sanitized the interior with a black light treatment, I was not expecting this but appreciated it. More