Randall Ford
Fort Smith, AR
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Have only been here for service. Service advisors are friendly and knowledgeable. They don't try to oversell or "talk me into" something I don't need. Service advisors are friendly and knowledgeable. They don't try to oversell or "talk me into" something I don't need. More
Service performed wasn’t a problem. The service department is extremely difficult to contact by phone. In fact, it’s almost impossible to get anyone to answer the phone. The service department is extremely difficult to contact by phone. In fact, it’s almost impossible to get anyone to answer the phone. More
Great customer service from start to finish. Was able to be competitive with APR financing so was able to do a one stop shop transaction. Was able to be competitive with APR financing so was able to do a one stop shop transaction. More
The team of service technicians who worked with me were very friendly and helpful, I enjoyed meeting and talking with the technician who came to my house and fixed my recall. He was a very nice person. very friendly and helpful, I enjoyed meeting and talking with the technician who came to my house and fixed my recall. He was a very nice person. More
They have always been friendly and dealt straight with us. You can tell we like Randall Ford because we have bought 4 vehicles from them in the last 5 years! And yes, they’re all still rolling! us. You can tell we like Randall Ford because we have bought 4 vehicles from them in the last 5 years! And yes, they’re all still rolling! More
I recently purchased a new F150 from this dealership and was very disappointed with my experience. The Sales / finance team did not deliver on what they promised me to get me to get the deal done. As soon a was very disappointed with my experience. The Sales / finance team did not deliver on what they promised me to get me to get the deal done. As soon as the deal was done they were done with me. I tried calling the General Manager a couple of times to let him know about my Experience to set if he could help, but I was never able to reach him. I was always transferred to the Sales Manager who had no interest in honoring what was promised to me before signing the final paperwork. I have purchased many new vehicles and this is the worst dealership I have ever dealt with. I would highly recommend buying from a different dealership. More