Randall Ford

FIRE IN TRUCK The very worst experience I've had. Sign the papers they tell me I can't have it for 3 days b\c of brake recall. Had 5 months truck catches FIRE I p The very worst experience I've had. Sign the papers they tell me I can't have it for 3 days b\c of brake recall. Had 5 months truck catches FIRE I put it out. 6 weeks later still don't have my truck or a new one. Truck still sitting in same spot. More

Steer clear We purchased a 2011 ford flex from here 10 months ago. We have done so much business with them, and figured we would go back again. MISTAKE! They were We purchased a 2011 ford flex from here 10 months ago. We have done so much business with them, and figured we would go back again. MISTAKE! They were ready to make CRAZY deals. But they make those crazy deals by offering me 4500 less then every other lot in a 30 miles radius had offered me. What finance guy Chad said was "a crazy number". He talked to us for less then 2 minutes before getting up to walk away. Randall needs to consider finding friendlier finance guys. This is time TWO we have been disrespected by them. After telling him his trade number was insulting, he basically shrugged off that he insulted us. His last statement was "we are done here". Our salesman didn't say another word to use either. All this was over a new 2015 flex, that was priced MORE then a 2016 at other lots. I'll steer clear and make sure EVERYBODY else I know does as well too. More

Stay Away! Your best bet is to keep driving to another dealer, my family has had many vehicles serviced there and have had nothing but problems, the most recent Your best bet is to keep driving to another dealer, my family has had many vehicles serviced there and have had nothing but problems, the most recent examples include backing my fathers 2015 F150 into a poll (offering a sub-par quality fix in their own bodyshop) and trying to up-sell my wife a diagnostic scan on her 2012 Mustang for the oil change light being illuminated. The prices on vehicles can be overrated vs most other dealers in the area and I have found it is worth it to just drive somewhere else. More

Vehicle purchase Awesome place! In the past two years have bought 3 vehicles from these guys, with my Credit I never thought that was possible but they made it happen Awesome place! In the past two years have bought 3 vehicles from these guys, with my Credit I never thought that was possible but they made it happen and have helped me improve my credit score dramatically. I have worked at several dealerships in the past and have never wanted to spend my money with any of them, but after watching these guys work for a while I realized they could actually help me and they did. If you had problems in the past give us another shot I promise we will not let you down! More

horrible did you know a cars trans will adjust to the driver ? well they dont .they (FIXED) the car . wen i finlly got it back itwas not fixed. so i took t bac did you know a cars trans will adjust to the driver ? well they dont .they (FIXED) the car . wen i finlly got it back itwas not fixed. so i took t back and was the far most worst dealer ship i have ever been to. i will never go back just becaus all the lies and xxxxxxxxx. they had the car longer then i did and i was the owner. and then they could not give me my money back that i put down on it. i was treated real xxxxty. More

horrible customer service Drove into Randall Ford to test drive a new mustang. When the salesman finally came out he acted very snobby and treated me as though I was wasting hi Drove into Randall Ford to test drive a new mustang. When the salesman finally came out he acted very snobby and treated me as though I was wasting his time. I loved the car but due to the customer service I drove down the street and bought a camaro. Their specialty vehicles such as the raptor and the mustang are insanely marked up. More

I was very pleased with everything regarding this transaction. I was literally in and out in about an hour, having traded in a used mini van and purchased a used 2013 Limited Explorer. The credit app transaction. I was literally in and out in about an hour, having traded in a used mini van and purchased a used 2013 Limited Explorer. The credit approval process went very smooth and they got us a very good interest rate, which was about 2% better than the bank we always use. I would definitely recommend this dealership to any of my friends looking to purchase a car More

I traded in a vehicle recently because of issues I was having with it, and got into a used vehicle. Within just 48 hours I was experiencing some fairly major issues such as the vehicle leaking oil, check having with it, and got into a used vehicle. Within just 48 hours I was experiencing some fairly major issues such as the vehicle leaking oil, check engine light on, heater not working, gas guage malfunctioning, and a couple minor issues. Granted this is a used vehicle, I expect some hiccups to happen, but I THOUGHT since I had had it less than a full week I could get some sort of help getting this clearly major PRE-EXISTING issue fixed. I have been waiting over two weeks to get a mere service call to get the ball rolling on this heap, but I keep just getting the run-around with "we'll call you back" and otherwise. I will never purchase another vehicle from Randall Ford, and I will never reccommend anyone do so. Thank you, Randall Ford, for providing excellent customer service and a quality vehicle to a "valued customer". Never again. More

They got me in and out fast and were very curtious,it was warntee work on my wife 2010 LINCOLN MKZ. GREAT JOB!!!!!!!Thanks Larry Goins warntee work on my wife 2010 LINCOLN MKZ. GREAT JOB!!!!!!!Thanks Larry Goins More

My wife and I just bought a 2008 Ford Edge Limited from Randall Ford and we love it. Nice and roomy, a comfortable ride with plenty of storage in the back, (and no "doughnut" wheel!). Everybody we talked Randall Ford and we love it. Nice and roomy, a comfortable ride with plenty of storage in the back, (and no "doughnut" wheel!). Everybody we talked to was very friendly, helpful and professional, including the employees who were not directly involved in our purchase. They let us test drive the car for a couple of days and walked us through the sales agreement. It was a very pleasurable experience and we recommend them highly. More