Randall Ford
Fort Smith, AR
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Does not offer a wait option for service. Took my vehicle in for a recall notice and was informed, after the inspection, that they would have to order the components. After the parts came in, Took my vehicle in for a recall notice and was informed, after the inspection, that they would have to order the components. After the parts came in, I was notified and made the appointment to have them installed. On the day of the appointment the service department informed me that they had no record of my vehicle having been there previously and I will have to have it inspected again despite showing the text notifications sent from them. More
I’m a happy 48 year customer. Dave Hardwick has been my service rep for more than half that time. He does great. Also, Randale, my technician was very thorough. Dave Hardwick has been my service rep for more than half that time. He does great. Also, Randale, my technician was very thorough. More
Ricky Huerta got my vehicle in immediately when I was stranded during my travels accross country. My F450 has some electrical issues and he quickly figured out what was needed and reprogrammed my truck stranded during my travels accross country. My F450 has some electrical issues and he quickly figured out what was needed and reprogrammed my truck and saved my trip. Outstanding service especially since I was a new customer to Randall Ford and hopefully won’t have to ever return again. Well done ! More
Randall Ford made the car buying experience quick and easy. They were very friendly and gave me a fair trade for my vehicle! I would definitely do business with them again! I love my 2023 Hyundai Santa F easy. They were very friendly and gave me a fair trade for my vehicle! I would definitely do business with them again! I love my 2023 Hyundai Santa Fe. More
Scheduling was very easy, they provided updates on the progress, and I love that they have a later pick up time than any other place I'm aware of. progress, and I love that they have a later pick up time than any other place I'm aware of. More
The good folks at Randall scheduled my truck for service at my home expediently. The van showed up the following day and the two man crew rotated my tires, changed the oil, checked the batteries and fluids, at my home expediently. The van showed up the following day and the two man crew rotated my tires, changed the oil, checked the batteries and fluids, brakes, etc. Overall, excellent service and didn’t break the bank. Very convenient! More