Randall Ford

Buying car online Ford is amazing this is our second car. Peter Rossum sold us the vehicle he was was so kind, honest and fast all that in a bundle . We called told hi Ford is amazing this is our second car. Peter Rossum sold us the vehicle he was was so kind, honest and fast all that in a bundle . We called told him what we wanted and he hit the ground running and found us our Ford Escape. The GEneral Manager was so great and helped place us in our car with out hassle. The finance director Anthony Barnum was fast and so kind. We were in and out with our purchase.We will never go anywhere else to purchase cars again we have found our home. You won’t be disappointed give them a go! More

Shady..unprofessional Wanted to buy a 2016 GMC Sierra 2500 hd. The first day I contacted them I had to wait because they said somone had called and was coming in to buy it Wanted to buy a 2016 GMC Sierra 2500 hd. The first day I contacted them I had to wait because they said somone had called and was coming in to buy it and they would let me know at the end of the day if it was sold. I didn’t hear anything by the following evening so I texted the salesman and asked if it had sold and he said it was still available but it was his day off so he couldn’t do anything for me, but informed me to send my credit app in and asked what time would be a good time to call me the following day and I told him anytime....so the next day about 11:30am rolls around and I haven’t heard anything so I contact hi. Again and he says he’s currently working on it for me. I though oh great....gets ahold of me a while after to discuss my options and a few mins later says I’m not going to believe it but the gmc has been sold by another salesman and they were finalizing the deal as we spoke. So basically...I had to wait the first day for somone that called and said they were coming and never showed....then I had to wait because it was his day off...and then they finally start working with me and sell it to someone else. Very unprofessional. More

Wasted two hours drive time . Called dealer to see if car was still available. Salesperson called me back and described car as having a few minor scratches. I drove to Ft. Smith on Called dealer to see if car was still available. Salesperson called me back and described car as having a few minor scratches. I drove to Ft. Smith only to find roof had hail damage, drivers door had two foot long dent in it and tires were so bald, one I felt was as smoothe as a bald mans head. Total waste of my time and gas. Will never return to this dealer. More

Amazing service! I had an amazing experience at Randall Ford. My sales rep (Peter) was great, he actually took the time to help me. Once again Ford out done themselves I had an amazing experience at Randall Ford. My sales rep (Peter) was great, he actually took the time to help me. Once again Ford out done themselves. Thank you! More

Great customer service not pushy! Robert was very helpful in getting me the car I wanted. He didn’t try to sell me anything other than what I was interested in and was very considerat Robert was very helpful in getting me the car I wanted. He didn’t try to sell me anything other than what I was interested in and was very considerate of my needs of a vehicle! More

Bad experience I bought a vehicle they had it longer than I have it is still not fixed. Management got frustrated with me and is no longer taking or returning my cal I bought a vehicle they had it longer than I have it is still not fixed. Management got frustrated with me and is no longer taking or returning my calls. My vehicle has a ton of issues and I have not been able to really drive it and it's still not fixed. More

Great experience Had a great experience at Randall Ford. The staff is courteous, the facility is nice and updated. Peter Rossum, our sales man was very pleasant and kn Had a great experience at Randall Ford. The staff is courteous, the facility is nice and updated. Peter Rossum, our sales man was very pleasant and knowledgeable. They also had a great selection of new and bbn used vehicles. More

Very pleased at how quick it was to get in my SUV. I would recommend Peter Rossum to anyone looking to purchase a car from Randall Ford. He was very helpful and friendly. We was in and out . I would recommend Peter Rossum to anyone looking to purchase a car from Randall Ford. He was very helpful and friendly. We was in and out . More

Painless! I did some research and price matching online about the car I was purchasing. I looked at a couple dealerships out of state and here in Fort Smith. I I did some research and price matching online about the car I was purchasing. I looked at a couple dealerships out of state and here in Fort Smith. I found the car I wanted at Randall Ford and submitted an online inquiry. Peter, called me first thing the next morning! I decided to go by and do a test drive and of course fell in love. Considering the other offers and incentives from other dealers, Peter took my info and found me EVEN MORE DISCOUNTS! I had to leave to go to a couple appointments and left it all in Peter's hands. While sitting in the doctors office I got a text from Peter saying HAPPY BIRTHDAY FROM RANDALL FORD, your new mustang is ready for delivery! It was the smoothest transaction I have ever had with any dealership! Peter and the finance manager Noel went above and beyond and pulled the car onto the showroom floor to help pull off the surprise to our son! This is our second vehicle from Randall Ford in the past year and our first interaction with Peter. Let me tell ya, they have our business for good! Thank you Peter and Noel for this amazing experience! More

3 hour Raptor I've never had such a great experience with a Dealer as I had with the folks at Randall Ford. Peter expertly guided me through the process while Antho I've never had such a great experience with a Dealer as I had with the folks at Randall Ford. Peter expertly guided me through the process while Anthony fought hard on the financing. Results, less than 3 hours and 30% lower interest rate than I expected. Great Job! More