Randall Ford

Helpful and courteous up front with pricing and scheduling for my grandson’s truck needing new key fob. Me being from N.C. visiting grandchildren no happy to deal with you in the future scheduling for my grandson’s truck needing new key fob. Me being from N.C. visiting grandchildren no happy to deal with you in the future More

Very nice service! Strive to make their customers happy! I will recommend them to anyone Strive to make their customers happy! I will recommend them to anyone More

The vehicle is running good. The people at the Randell Ford were friendly and heipful. The people at the Randell Ford were friendly and heipful. More

This dealership is so easy to work with. The mobile unit was prompt, fast and very informative. I loved not having to take my car in for an oil change and tire rotation. The mobile unit was prompt, fast and very informative. I loved not having to take my car in for an oil change and tire rotation. More

Brought my truck in for an oil change and got told my battery was in the red, brake fluid needed changing, and coolant needed a flush. Tested battery later tested all green. Had Ford replace brake fluid battery was in the red, brake fluid needed changing, and coolant needed a flush. Tested battery later tested all green. Had Ford replace brake fluid and coolant. Coolant was not properly filled and they did come fill it afterwards. Was informed of an oil leak after the other services had been done. No oil leak was found and no leaks have happened weeks later. Most of the recommended services were not needed or warranted. The inspection team needs to be sure that all recommended work is needed and all work done is inspected before releasing the vehicle to the customer. I have been a customer of Randall Ford for several years but after this experience and prior experiences, where they did not check brake fluid level and I got home with barely any brake fluid, I will not be returning for any more services. More

Had a wonderful experience with Randall Ford of Fort Smith! I had two separate visits each with a diagnosis within 72 hours, an engine replaced in under 3 weeks, and had a new started out in within a we Smith! I had two separate visits each with a diagnosis within 72 hours, an engine replaced in under 3 weeks, and had a new started out in within a weekend! I highly reckoned service with Ricky! More

I was sold the wrong truck I asked to be shown v8 and was sold a v6 not happy sold a v6 not happy More

Friendly, but not the place to get a oil change without a appointment. Most of the time getting service is weeks to a month to get in for any major work. Expect prices at Ford to be higher than everyone els appointment. Most of the time getting service is weeks to a month to get in for any major work. Expect prices at Ford to be higher than everyone else. I didn't know my transmission is sealed. So my mechanic said only Ford is allowed to do work on the transmission . Plus my GPS doesn't update itself. So I have to have Ford do it , over 200.00. Out of my budget, so I use my phone GPS. If your a female, do your research . More

Great service, fast and efficient. Ricky was awesome. I had a flat tire and they had me in and out in no time. Ricky was awesome. I had a flat tire and they had me in and out in no time. More

Bait and switch. I was told one price and charged another. Also, they did not fix issue I asked them to address. I was told one price and charged another. Also, they did not fix issue I asked them to address. More