Rancho Santa Margarita Honda
Rancho Santa Margarita, CA
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Steve Quintero is very disrespectful, angry and rude service manager. Without regard to Honda Brand. In his own words "do not come back to this dealership" how about that for customer service. service manager. Without regard to Honda Brand. In his own words "do not come back to this dealership" how about that for customer service. "get out now, you are lucky I am working" A Threat! He must be well tolerated by management to haves such conduct. This disrespect was in front of my wife and everyone in the service area, customer and staff. I called him first by raising his voice on me in front of my wife and his come back is "I am explaining". Accused me of cursing in his office so he can justify in throwing us out... NO JUSTIFICATION FOR THIS ACTION. BAD FOR RSM HONDA. WORSE for Honda brand... More
i came in with my wife to purchase a vehicle and zane was my sales person and gala was my manager. not only they help me pic the right car for my wife help her pic extra stuff to make her ride perfect. never my sales person and gala was my manager. not only they help me pic the right car for my wife help her pic extra stuff to make her ride perfect. never pressured us, gave us time to think and help us all the was. thank you zane and best of luck to you all. highly recommended. More
I was dropping my friend off to get his car serviced and just couldn't keep my eye off of the new metallic silver cr-Z. Zane happened to be outside and we started to chit chat about the car, I explained my just couldn't keep my eye off of the new metallic silver cr-Z. Zane happened to be outside and we started to chit chat about the car, I explained my current car situation and he was able to work with me to push for an extremely good trade in value for my car, before I even test drove the car I had to make sure I could afford, so sure enough they ran the numbers and sure enough I could afford. I test drove and fell in love, they had exactly what I wanted and the price was great too! The whole way through when I had questions Zane explained everything in normal terms (not car talk) and so I walked away with a brand new car! First ever for myself since I have only had used! All in all Zane Hernandez my seller, Frank the finance guy and the sales manager even the receptionists I saw were are great, personable and humble! I would highly recommend for anyone looking for a new car to go to this dealership and see Zane! More
