Rancho Santa Margarita Honda

new car I got my new ridgeline from Hamid. He got a very Rare model for me when no other dealership would help me. Hamid is very professional in his approach I got my new ridgeline from Hamid. He got a very Rare model for me when no other dealership would help me. Hamid is very professional in his approach and gave me a great deal. Looking for Honda, call him More

Amazing experience! I worked with Jayz! He was kind and helped me get my first car ! They were all very kind and attentive! So excited to drive my new car ! I worked with Jayz! He was kind and helped me get my first car ! They were all very kind and attentive! So excited to drive my new car ! More

Bought my new civic Bought my car here. Great sales staff. Hamid and reza were great. Got down in about an hour and my new car is fantastic. Go there Bought my car here. Great sales staff. Hamid and reza were great. Got down in about an hour and my new car is fantastic. Go there More

Best Horror Movie(Reality) ever Our RSM experience was a scene out a horror movie. It started out all nice and professional. Our first encounter was with Pablo (General Sales Manager Our RSM experience was a scene out a horror movie. It started out all nice and professional. Our first encounter was with Pablo (General Sales Manager). He came out and quickly shook our hand and then disappeared. We were sat down with Victor Ashna, who took a while to type things. But we were patient. He asked for my wife's social and I inquired as to why. He said oh after 9/11 we need to do this. I told him, OK. But do not run her credit. We have been pre-approved from Schools First FCU. He promised that no credit would be run. After half an hour of Victor going and coming from his desk, we were told to go to Reza Zenjani. This is where the real nightmare began. Instead of welcoming us, he acted as if we were bothering him. He is starting the finance paperwork and said to my wife, that here is a copy of your credit score. I being the dotting husband interrupted as to why did you run her credit score as we did not want a hard inquiry on her report. She has excellent credit by the way. I told Reza that "I am confused." He gave me an angry and a domineering glare stating "You should not be confused." I told him to bring Pablo in the room so that we can clear it up. When Pablo came in, he said that we run the credit as a backup so that we have a second contract in place in case the first one falls through. I told him that we did not request nor authorized to run her credit as we already had secured our finance through our credit union. He said, oh sorry for any misunderstanding. He left swiftly as he came in Reza called in Victor and said he needs to have us fill out a credit card application with both of our information since our credit union pre-approval was under both of our names. I did not understand why, but I complied. In order to speed up the process, Victor had me doing his job part-time and type for him the application sitting in his chair while he watched me fill it out. While I was filling it out, the horror continued with my wife and Reza. He told her to verify her birth date, she said it is incorrect on the form he typed. He stated "It is?" in a loud voice. Then he corrected it and then had her verify my birthday, which was also incorrect. My wife was thinking at that point, why is this guy pounding on his key and why does he have the information incorrect when he has a copy of our diver license in front of him. At this point, my wife went to look for Pablo. All this time, my father-in-law is sitting in there watching the whole situation. Reza asks him in a loud voice "Where is that girl with the credit card"? We were going to put 3,000 of our purchase on the card. It seemed like all this time, we were working for Reza instead of the other way around. My wife by this time found Pablo and told him that we are walking out because we do not want to work with Reza. He swiftly got out of this chair and said he will handle the paperwork. Pablo quickly had us sign all the paperwork and had us out the door. However, in the almost two hours we spent here, the car did not have the gas filled up. So I ended up waiting an extra 15 minutes while Victor brought the car with a full gas tank. I was left in the parking by myself waiting for the car. No one congratulated on our purchased or offered us any package deals that we have been interested in. No one called us the next day to apologize for this horrible service. I had even mentioned to Pablo in the passing that maybe we should get a few free car washes for this terrible service, but it fell on deaf years. We were replacing a 14-year-old with a brand new car and no one at RSM including Victor, Pablo or anyone else went through all the features of the car. We are reviewing the manual and going through the features that way. We were not expecting to treated like stars, but neither we were expecting to be treated as if we were going to go pick up a used car from a mechanic. As we look back on the experience, we have no idea how we survived this horrible and horrid event. My wife, mother-in-law, father-in-law, and brother-in-law have lost any faith that they had at the beginning of the transaction with RSM Honda. This is one dealership we will not recommend to our friends, family and anyone who is willing to listen to our horror story. We even sent an email to Bob (the owner) of the company, but I am sure he has other people who reply for him. We are just one voice and they sell hundreds of cars a year. But I tell other people to pick up the fight, find their voice, and share your experience so future customers do not suffer such atrocity. Who knew that spending almost 20,000 does not come with respectable, honest, fair and good customer service? I guess we had to learn it this way More

Go to another Honda Dealer. Services OVERPRICED! Pushy! Beware of paying more than needed for service here. For example, changing a starter with labor is $655 here, versus other places that charge $375 and Beware of paying more than needed for service here. For example, changing a starter with labor is $655 here, versus other places that charge $375 and $450 with the same part for the model of car I have. Of course they will tell you that the part does not come with a 3 year warranty, mind you the part cost about $80, refurbished. They will insult your intelligence and mock you telling you, "You don't want a part from a junk yard!" With a big arrogant attitude on top. They want you to pay $375 for their refurbished part. You can always take your starter to Autozone or Pepboys to check if it works, before you spend boatloads of money changing it. The service tech was insistent, arrogant and pushy when I asked for a through diagnostic of the problem at hand. He said that they do not provide this. His experience with GM, as he kept bragging about, made him the ultimate expert in his mind of trouble shooting. Unfortunately, his know-it-all attitude blinds him to listening to the customers' genuine concerns. His ultimate goal was to UPSELL me a service for $655.00 regardless! He was rude to his own mechanic tech in front of me and it was just so sad to see that. At other dealers the mechanics will walk you through their troubleshooting and how they came up with their diagnosis, without being rude, and without making you feel bad for even asking. Hello, who is paying here? It was more like, PAY and don't ask questions! The service technician's explanations were so forceful and at that point I realized I was dealing with someone who was blinded by their own ignorance that there was no point in dealing with him anymore. I've had my cars serviced at Honda Dealers for over 20 years and was satisfied every time. This is the first time that I have had a negative experience. This is a small dealer. I've seen dealers like this before and I've also seen them go out of business with time. I've worked with so many mechanics, kind, friendly folks, generous in sprit, willing to take time to let me know their thinking process, how they troubleshoot, cool, calm, collected. I've been lucky in that regard. At the RSM Honda, I paid $125 for a diagnosis by a mechanic who was non-existent, even though Steven said he would visit with us and let us know about the diagnosis. First he said, "Oh, he's heading to go home, so you will not be able to speak with him." Upon returning to pick up the car he said, "He'll be here in a minute so he can discuss the situation with you." Didn't happen. I guess customers are just ignorant fools in the eyes of this dealership. When you arrive, they'll ignore you for quite sometime. You'll wonder if they are open for service. They really need to upgrade how they do things here, or else, eventually, their lack of tact will put them out of business, if something else doesn't already. They have lost our business for good. I'd like to note though that there are kind folks there at this dealer and it is sad for them to feel and work around that arrogant energy. Number one rule in life is RESPECT. That's all. That's it. It's simple. Tone it down and stop trying to dominate the customer. Also, don't be SARCASTIC, such a terrible human trait. Reflects so poorly on the one being totally sarcastic. It's unprofessional. Kindess and respect is what sells. Patience is what sells. Be at ease. Pushiness is old fashioned. This is the 21st Century, evolve already! More

Best Deal ever!!! I just had the best car buying experience of my life at Rancho Santa Margarita Honda. I dealt with Justin in Internet Sales and he was very helpful an I just had the best car buying experience of my life at Rancho Santa Margarita Honda. I dealt with Justin in Internet Sales and he was very helpful and not pushy at all. I got a great deal on a CRV and I couldn't be happier. I definitely recommend RSM Honda to anyone looking for a new or used car. More

Wasting time I drove from Las Vegas to RSM Honda to buy a pre-owned certified 2012 Honda Odyssey. A day before I exchanged e-mails and phone calls with Ed Foutch, I drove from Las Vegas to RSM Honda to buy a pre-owned certified 2012 Honda Odyssey. A day before I exchanged e-mails and phone calls with Ed Foutch, their Internet Manager and he secured me that the car is in a great condition, just a few minor scratches but ready to go. I drove 270 miles to the dealer and I noticed the car was extremely dirty on exterior and interior. I found inside the car leftovers, spilled drinks on the seats, floor and ceiling, ants everywhere. The front tires were in a very bad shape even if they claimed they are reached the minimum standards, big scratches on the hood. The car, by that time, was for 48 days out for sale. This Honda Certified 2012, 25k miles was a lease return but it looked like a 10 years old car on inside. They didn't even bothered themselves to clean up the car. It was a big disrespect for a costumer who wanted to make a deal that day. I agreed to wait a couples of hours for detailing but after all this the car had a strong horrible odor inside and I refused to make the deal. How is possible to certify so easy a car like this? The car should be spotless, even it has 2 years old. Mr. Ed Foutch, the Internet Manager was a very pleasant person at the phone and when I met him early in the morning. After a few hours he became pushy, irritated to any questions I asked about car condition and at the end he was rude and angry. He didn't even apologied for all this mess. I left saying good-bye but he didn't get time to answer me back. Mr. George Hogan, the General Sales Manager tried to fix the issues, he was nice and polite but he looked like he really doesn't want to sell this car. Everything and everybody looked very unprofessional and having no interest in selling the car. I'm extremely disappointed. More