Ramsey Subaru

Great experience; got the car we wanted and at a good price My wife and I bought our first car here and had a great experience. We'd looked at a number of places and hadn't been able to find the right car -- in My wife and I bought our first car here and had a great experience. We'd looked at a number of places and hadn't been able to find the right car -- including having one sold out from under us after we'd cultivated a relationship with the dealer and had called to say we were en route to put down a deposit. I started out in an email exchange with Alex who was completely honest about inventory and held the car we were interested until we were able to drive to dealership (over an afternoon, since we were coming all the way from Williamsburg, Brooklyn). The price quoted was fair, several hundred dollars below what we'd been able to reach with other dealerships after more than a little bargaining, and a few hundred below the local price guarantees we extracted from TrueCar. Straightforward, no bait and switch and no major attempts to up-sell us on the vehicle we wanted (we did buy a near-top model Impreza, so there wasn't much room for us to move). When we returned for the finance portion of the deal, everything was ready for us and all the paperwork was explained quite succinctly. Everything was as expected. They only managed to up-sell us on a few warranty options, but there were no serious efforts to cajole us, even though it was pretty clear we were first-time buyers. So far, so good. Alex gave us a great tutorial on the car and was a pleasure to work with, right down to programming our phones to interface with the stereo system. We've only had the car for one day, but so far everything has been great. More

Thank you, Kurt! I was referred to Ramsey Subaru and to Kurt Shoenig in particular by a friend of mine. He told me he bought his Subaru Forester from Kurt and it was a I was referred to Ramsey Subaru and to Kurt Shoenig in particular by a friend of mine. He told me he bought his Subaru Forester from Kurt and it was an easy and pain-free experience. My friend was right. Kurt was very friendly and down to earth. I felt absolutley no pressure from him about buying a car. I ended up buying a Surbaru Forester as well and I was just pleased with the overall great experience with the dealership and Kurt himself. I highly recommend going to Ramsey Subaru and speaking to Kurt if you're looking for a new Subaru. More

ughh what a bad experience Horrible customer service. Nicest person was the older gentleman in parts and servicing. We had a mission to find a used car for a move to Buffalo. We Horrible customer service. Nicest person was the older gentleman in parts and servicing. We had a mission to find a used car for a move to Buffalo. We were unconvinced abt Subarus options so we went to Nissan down the road. Not only was Nissan easier to work with as far as sales (managemt was brought out to be introduced and negotiate) but they were PROFESSIONAL/kind. No one came to work with us at Subaru when we came back a SECOND time to purchase a NEW car instead. They haggled and nickle & dimed us. At first I thought the sales man was the problem but then I realized the real problem: management. The boys-club sat in the back blasting club music and screaming over it to the blonde young lady at the front desk who screamed back over it. The blonde lady at the front desk hates her job or answering any questions (let alone competently). Try calling anonymously when its her shift: Its HILARIOUS. The boys-club made fun of Adonis, our salesman, who was clearly in training and didn't have the answers to any of our questions. They laughed as he had to walk back and forth. Adonis turned out to be a sweet guy who was just bullied and poorly trained. I'm positive the sales here could be better if the management didn't suck so badly. We choked down a few grand for the Subaru when Nissan wanted to work with us. I feel for Adonis who could obviously be doing better if he had guidance, sales by example and not the boys club to deal with. Fire the sales manager. More

Great Job Ramsey Subaru! I recently had a wonderful experience at Ramsey Subaru. I was in a pretty crappy situation with a lease that I needed to get out of. I visited multi I recently had a wonderful experience at Ramsey Subaru. I was in a pretty crappy situation with a lease that I needed to get out of. I visited multiple dealerships and no one could/would help. I called Ramsey and spoke with Alex Petrushin. He assured me on the phone that if I came in he could get it done. He did just that! I was in and out the door faster than I could have ever expected in a beautiful brand new Outback. Thanks to him and Cory Fetkowitz, the process was painless. Thanks again guys! More

Liked working with Michael We liked working with Michael. Would recommend him. No pressure. Easy to work with. Dealership was easy to visit on Rt. 17. Tried a number of differen We liked working with Michael. Would recommend him. No pressure. Easy to work with. Dealership was easy to visit on Rt. 17. Tried a number of different cars before choosing right one. More

Great service! I decided to have my Subaru serviced in Ramsey given the high online ratings and although it is an hour drive from my home. I could not be happier. Th I decided to have my Subaru serviced in Ramsey given the high online ratings and although it is an hour drive from my home. I could not be happier. The service department is wonderful. I scheduled an appointment online (very convenient) and when I arrived at 8 am on Saturday they were ready for me. The waiting room is comfortable and the other customers, who were also waiting, were just lovely. Must be a Subaru thing. The service appointment took less than an hour and my car was sparkling clean when it was handed back to me. The service department employees were very polite and knowledgeable. I am actually looking forward to my next service appointment. More

Mike Pandolfelli is rge salesman I worked with. Straight summary- good guy, works out all the details, doesn't pressure, and explains everything. These characteristics are in stark contrast to the o Straight summary- good guy, works out all the details, doesn't pressure, and explains everything. These characteristics are in stark contrast to the other vast majority of Subaru salesmen I visited in North Jersey. More

Perfect Experience We recently needed to purchase a car and our experience at Ramsey Subaru was wonderful. They did not try to lead is in any way and once we made our ch We recently needed to purchase a car and our experience at Ramsey Subaru was wonderful. They did not try to lead is in any way and once we made our choice of vehicle they showed us all that were available. And then they basically took it from there. They handled everything with ease which made our experience so easy. They were honest and up front with everything. As soon as I have friends and family ready for a new vehicle, you can bet I'm going to highly recommend Ramsey Subaru. More

Excellent overall experience Going into a new dealership is a tough experience especially buying my first car but having Chris Wallin as my salesman made my experience stress free Going into a new dealership is a tough experience especially buying my first car but having Chris Wallin as my salesman made my experience stress free. He was very professional and friendly to me from the beginning and kept his word on all conversations regarding price and vehicle information. I felt like I got the best price in the market and that there was no tricks being pulled. I ended up purchasing a new WRX and am extremely happy with the time and service I received from Chris. I would highly recommend Chris Wallin if anyone were to go shopping for a Subaru, this was a great choice and cannot express how grateful I am to be treated with respect. I am very happy with the car and overall experience!! More

Bought a new Subaru Impreza I had a very good overall experience at Ramsey Subaru when I purchased my 2014 Subaru Impreza. I initially made contact with the dealership via their I had a very good overall experience at Ramsey Subaru when I purchased my 2014 Subaru Impreza. I initially made contact with the dealership via their website and in that way, began very straightforward communication with Mike Pandolfelli. He showed himself to be true to his word and a real person of integrity, which I value greatly! I highly recommend him. The only part of the experience which was somewhat frustrating was finishing up the deal with the financing guys, but I think this is to be expected. I found their way of communicating to be somewhat manipulative as they presented the servive package options with payments without presenting the possiblility of not choosing one of these options. I would go back to this dealership and to Mike...great overall experience and I love the vehicle! More