Ramsey Subaru

Bad express service experience I just needed an oil change/tire rotation (first service) on my Subaru Outback 3.6L. That was the first time I used their express service. The initial I just needed an oil change/tire rotation (first service) on my Subaru Outback 3.6L. That was the first time I used their express service. The initial impression was good - not many cars in line, waiting area is great, everything is clean, they have a coffee/tea/cookies/TVs, even a play room for kids. At a time I left my vehicle I clarified if it's going to be a synthetic oil and if they top off all the liquids - got a "Yes" answer on both questions. When I was told that all the work is completed and was going to sign the bill I noticed a suspiciously low price for the oil change - they did conventional instead (the girl who I was dealing with explained that as "she looked under the hood and since I have 3.6 and conventional can be used, they put that ..."). It took me some effort so they finally drain the wrong oil and put synthetic as I initially asked. The service person never apologized for the mistake. I left the service center, but then decided to park and check the other work they were supposed to do under the hood - I found no signs of adding the washer (the level was way below the pipe) or coolant fluids (was at LOW). I came back and had a discussion with some other guy, he offered me to refill the washer fluid and stated that the coolant level is at a level it should be and they do it that way "for many years" (I disagreed since the owners manual clearly says have it on FULL or close to it when liquid is cold and mine was hot at a time of check). Another findings: - they adjusted a tire pressure on all wheels to 36 psi and put a note in the final report (vs Subaru recommended setting is 35 front/33 back; the car was hot so some adjustments is possible, but not the same pressure on all 4 wheels) - I had a service at the end of September, they put a sticker on the windshield saying that the next service is at 6000 miles (which is right) or the end of February (which is NOT right - it's only 5 months, not 6 as recommended by Subaru, it should be end of March otherwise). In the rest it was a great oil change and tire rotation :) More

would give 0 Stars if possible. HORRIBLE customer service I went there specifically to see a used Forester and had to wait TWO HOURS for an associate to help us. The reception desk refused to give us a differ I went there specifically to see a used Forester and had to wait TWO HOURS for an associate to help us. The reception desk refused to give us a different sales associate, claiming that mine is "almost done" Even while we sitting in the waiting area for the two hours, many of the workers past by us and not one person stopped to ask us if we needed anything, or if were we being helped When I was finally able to meet with the sales person, he was not helpful at all. The customer service at this place was disgusting and I would not recommend this place to ANYONE. I ended up going to Liberty Subaru where they treated me very well and their customer service was exceptional. More

good buying experience Price is fair, service is good, people are efficient. Th dealership looks nice. Overall a good buying experience. will recommend to other people when Price is fair, service is good, people are efficient. Th dealership looks nice. Overall a good buying experience. will recommend to other people when opportunity arises. More

Professional, Friendly and Expedient! Great dealership! Ramsey Subaru is pleasure to deal with. The attractive dealership is well staffed with friendly professional salespeople. Zero pressure and ample inve Ramsey Subaru is pleasure to deal with. The attractive dealership is well staffed with friendly professional salespeople. Zero pressure and ample inventory. They had the car we wanted at the price we were looking for and our entire transaction from walking in the door to leaving with a new car was only a couple of hours! Great product and customer service. Would recommend to anyone in the market for a new car. We will definitely be back! More

Fantastic experience with Alec! Alec Bernstein made my search for a 2019 Crosstrek a pleasure. Great service and a great deal make Ramsey Subaru the place to go for your next Subaru Alec Bernstein made my search for a 2019 Crosstrek a pleasure. Great service and a great deal make Ramsey Subaru the place to go for your next Subaru. This will be my 4th from Ramsey. More

Great Staff - Great Deal Staff was very friendly, answered all of my questions, and made sure I was comfortable with my purchase. I am VERY satisfied with my purchase and look Staff was very friendly, answered all of my questions, and made sure I was comfortable with my purchase. I am VERY satisfied with my purchase and look forward to doing business in the future! Shout out to Alex for being an awesome salesman, and making the process of buying a car so easy :) More

2019 Inpreza I had some very specific requirements in the purchase of a new car. Alec was super friendly and helped me pick out the perfect Impreza to meet my nee I had some very specific requirements in the purchase of a new car. Alec was super friendly and helped me pick out the perfect Impreza to meet my needs at a good price. More

Excellent experience 2nd car i bought from ramsey subaru in past few months. Best prices, stellar service, highly recommended! Alex is a very knowledgeable honest manager. 2nd car i bought from ramsey subaru in past few months. Best prices, stellar service, highly recommended! Alex is a very knowledgeable honest manager. Overall best subaru dealer in tri state area hands down. More

Excellent!! I have a very good experience purchasing my Subaru Crosstrek at Ramsey Subaru, Alex was super friendly and provided me with an exceptional service and I have a very good experience purchasing my Subaru Crosstrek at Ramsey Subaru, Alex was super friendly and provided me with an exceptional service and professionalism. Signing documents with Michael was smooth and fast. Christopher on the other at my departure help me out to understand all the features and technology of the car. I'll be back soon. More

Purchase of 2019 Crosstrek Pleasant,professional,concerned, helpful and they go above and beyond for the customer. Would recommend this dealership for purchasing of a car a Pleasant,professional,concerned, helpful and they go above and beyond for the customer. Would recommend this dealership for purchasing of a car and dealing with the service center. This is my second Subaru from this dealership. More